At a Glance
- Tasks: Provide exceptional customer service and resolve inquiries through various communication channels.
- Company: Join a prestigious company in Dartford with a strong reputation.
- Benefits: Hybrid work model, competitive salary, and opportunities for career progression.
- Other info: Dynamic team environment with a focus on collaboration and support.
- Why this job: Be the frontline hero, making a real difference in customer experiences.
- Qualifications: Fluent in English and French, with 1-2 years in customer service.
The predicted salary is between 30000 - 30000 £ per year.
Right Match Recruitment Group has the privilege to recruit on behalf of our very prestigious client based in Dartford. We are recruiting for experienced and forward-thinking Customer Service Coordinator French Speaking. This is a full-time, permanent and hybrid position working for a well-established company. Very interesting and varied role with a scope for progression.
Salary: 30,000
Work pattern: Mon-Fri, hybrid (two days at office, 3 days from home), 37.5 hours per week.
The role: A Customer Service Representative is the front line of our company, providing commitment and exceptional service to our customers. This role requires someone who is enthusiastic, empathetic, and capable of handling a variety of customer interactions with professionalism and patience.
Work Experience:
- Proficiency in Microsoft Office Suite - Word, Excel, Outlook
- Minimum of 1-2 years of experience in an administrative customer service role.
- Familiarity with customer service order processing ERP system
- Customer complaints handling process
- Ability to work independently and as part of a large team
- Support customers' enquiries through multiple communication channels including phone, email, and chat.
- Follow-up of enquiries for general questions with other internal departments.
- Facilitating customers issues resolution, including progressing customer complaints to completion.
- Enter and process orders including calculating transit time and freight.
- Proactively communicate with customers to inform them of at-risk orders.
- Maintain accurate customer database and information on profiles.
- Responsible for customer quotations for new business & follow-up on open quotes.
- Maintain price lists and send them to customers when requested.
Job Related Skills:
- Fluent English - written and verbal
- Fluent in French - written and verbal
- Professional phone and email etiquette
- Ability to operate effectively in a fast-paced dynamic environment
- Works well under pressure, while multitasking
- Able to collaborate with multiple departments to address customer inquiries and resolve issues efficiently
- Ability to listen actively and respond effectively to customer queries.
- Able to deal with customers effectively in a variety of situations, while being sensitive, empathetic and agile to customer needs
- Adaptable approach to handling unexpected heavy workload with a positive mindset
- Meticulous attention to detail to ensure accurate data entry
- Office base - 2 days a week (Tuesday Team Day)
- Willing to adjust and be versatile, to meet business objectives
If you are interested please kindly apply directly or contact Tom Kurczab at Right Match Recruitment Group.
Bilingual Customer Service Coordinator. Job in Dartford LilyLifestyle Jobs in London employer: United Cerebral Palsy of Georgia
Join a prestigious and well-established company in Dartford as a Bilingual Customer Service Coordinator, where you will thrive in a dynamic and supportive work environment. With a hybrid work model, competitive salary, and ample opportunities for professional growth, this role offers a unique chance to make a meaningful impact while enjoying a balanced work-life experience. Embrace the opportunity to develop your skills and advance your career in a company that values commitment and exceptional service.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Bilingual Customer Service Coordinator. Job in Dartford LilyLifestyle Jobs in London
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Bilingual Customer Service Coordinator role. You never know who might have the inside scoop on openings!
✨Tip Number 2
Practice makes perfect! Before any interviews, do some mock sessions with friends or family. Focus on showcasing your bilingual skills and customer service experience. This will help you feel more confident when it’s showtime!
✨Tip Number 3
Tailor your approach! When you get an interview, research the company and prepare specific examples of how your skills match their needs. Show them you’re not just another candidate, but the right fit for their team.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a fantastic addition to their team!
We think you need these skills to ace Bilingual Customer Service Coordinator. Job in Dartford LilyLifestyle Jobs in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the role of Bilingual Customer Service Coordinator. Highlight your experience in customer service, especially any roles where you've used your French skills. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your enthusiasm for the role and the company. Tell us why you're the perfect fit and how your skills align with what we're looking for. Keep it friendly and professional!
Showcase Your Skills:Don’t forget to highlight your proficiency in Microsoft Office and any experience with customer service order processing systems. We love seeing candidates who can multitask and handle pressure, so share examples that demonstrate these abilities!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re proactive and keen to join our team!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Brush Up on Your Language Skills
Since this role requires fluency in both English and French, make sure you practice speaking and writing in both languages. Prepare to demonstrate your language skills during the interview by discussing your previous experiences in customer service using both languages.
✨Know the Company Inside Out
Research the company thoroughly before your interview. Understand their values, mission, and the products or services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role and the company.
✨Prepare for Customer Scenarios
Think of common customer service scenarios you might face in this role. Be ready to discuss how you would handle difficult customers or resolve complaints. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your problem-solving skills.
✨Showcase Your Tech Savviness
Familiarity with Microsoft Office Suite and ERP systems is essential. Be prepared to discuss your experience with these tools and how you've used them in past roles. If possible, mention specific examples where your tech skills helped improve customer service or streamline processes.
