At a Glance
- Tasks: Lead the design and implementation of enterprise-scale contact centre solutions using AWS Connect.
- Company: Join Randstad Technologies, a top recruitment firm in IT & Engineering.
- Benefits: Enjoy a competitive salary, hybrid work model, and opportunities for professional growth.
- Other info: Dynamic role with excellent career advancement opportunities in a collaborative environment.
- Why this job: Make a real impact by architecting innovative contact centre solutions with cutting-edge technology.
- Qualifications: Experience with AWS Connect, DevOps, and integrating enterprise platforms like ServiceNow.
The predicted salary is between 70000 - 90000 £ per year.
Location: London, UK (Hybrid - 2 days/week in office)
Job Type: Full-Time / Contract
The Role
We are seeking an experienced AWS Connect Architect to lead the design and implementation of enterprise-scale contact center solutions. This role is ideal for a specialist who excels at integrating Amazon Connect with complex enterprise ecosystems (ServiceNow/Salesforce) using a DevOps-first approach.
Key Responsibilities
- Architect & Design: Lead end-to-end architecture for Amazon Connect, including IVR design, intelligent call routing, and contact flow automation.
- Integration: Build seamless integrations between AWS Connect and enterprise platforms like ServiceNow and Salesforce using AWS Lambda and API Gateway.
- Automation: Implement "Contact Center as Code" using Terraform or CloudFormation to ensure scalable, repeatable deployments.
- Engineering: Develop microservices-based solutions to enhance contact center functionality and performance monitoring (CloudWatch).
- Collaboration: Partner with stakeholders to translate business requirements into robust technical roadmaps.
Technical Requirements
- Amazon Connect: Deep hands-on experience in architecting and deploying AWS Contact Center solutions.
- AWS Ecosystem: Strong proficiency in Lambda, API Gateway, IAM, and DynamoDB.
- ServiceNow Integration: Proven experience implementing and integrating ServiceNow (ITSM/ITOM) within a contact center environment.
- DevOps & CI/CD: Expert knowledge of CI/CD architecture and Infrastructure as Code (specifically Terraform).
- Architecture Patterns: Strong understanding of SOA, Microservices, and Event-Driven architecture.
Preferred Skills
- Experience with Salesforce Marketing Cloud or Campaign Operations.
- Knowledge of ServiceNow Event Management and Functional Testing.
- Background in telecom technologies (SIP, VoIP, PSTN).
Mandatory Skills
- AWS IaaS
- CI/CD Architecture
- Performance Monitoring – Cloud Native (AWS CloudWatch, Azure Cloud Monitor)
- Testing
- SOA and Microservices Based Architecture
- Software Engineering and Design Architecture
AWS Connect Architect. Job in London LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
At Randstad Technologies Ltd, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. Our London office provides a hybrid working model, allowing for flexibility while engaging in meaningful projects that drive employee growth and development. With a focus on cutting-edge technology and a commitment to diversity and inclusion, we empower our team members to excel in their careers while making a significant impact in the IT and Engineering sectors.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land AWS Connect Architect. Job in London LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to folks in your industry on LinkedIn or at local meetups. We all know that sometimes it’s not just what you know, but who you know that can help you land that AWS Connect Architect role.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your previous projects, especially those involving AWS Connect and integrations with platforms like ServiceNow and Salesforce. We want to see your hands-on experience in action!
✨Tip Number 3
Prepare for the interview by brushing up on your technical knowledge. Be ready to discuss your experience with CI/CD, Infrastructure as Code, and microservices. We’re looking for someone who can confidently lead the design and implementation of contact centre solutions.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace AWS Connect Architect. Job in London LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the AWS Connect Architect role. Highlight your experience with Amazon Connect, ServiceNow, and any relevant DevOps practices. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of your past projects that align with our needs, especially around contact centre solutions.
Showcase Your Technical Skills:Don’t forget to highlight your technical expertise in your application. Mention your hands-on experience with AWS services like Lambda and CloudFormation, as well as your understanding of microservices architecture. We love seeing those skills front and centre!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It helps us keep track of applications and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your AWS Inside Out
Make sure you brush up on your knowledge of AWS Connect and its integration with platforms like ServiceNow and Salesforce. Be ready to discuss specific projects where you've implemented these technologies, as this will show your hands-on experience.
✨Showcase Your DevOps Skills
Since the role emphasises a DevOps-first approach, be prepared to talk about your experience with CI/CD pipelines and Infrastructure as Code using Terraform or CloudFormation. Bring examples of how you've automated deployments in previous roles.
✨Prepare for Technical Questions
Expect technical questions that dive deep into architecture patterns, microservices, and performance monitoring. Practise explaining complex concepts in simple terms, as this will demonstrate your ability to communicate effectively with stakeholders.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the company's current projects or challenges they face with their contact centre solutions. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
