At a Glance
- Tasks: Lead a team to deliver exceptional customer service and ensure smooth club operations.
- Company: Join Buzz Bingo, a vibrant and fun workplace in London.
- Benefits: Enjoy competitive salary, wellness apps, training, and generous holiday perks.
- Other info: Great opportunities for personal growth and recognition through awards.
- Why this job: Make a real impact in a lively environment while developing your leadership skills.
- Qualifications: Experience in managing teams and a passion for customer service.
The predicted salary is between 31000 - 31000 £ per year.
We have an exciting opportunity for an Assistant Manager to join us here at Buzz Bingo Enfield. This role is working full time, 40 hours per week. You must be flexible to work within the hours of the business. This role has a salary of up to £31,000 per year depending on experience.
The Role You’ll Play
As Assistant Manager also known as our Club Operations Manager, you will play a key part in ensuring consistent delivery of the Buzz Bingo Brand Values and a culture of exceptional customer service at each point of the customer journey. You will lead and support your team to coordinate activities and recognise those who go the extra mile.
Hit the Jackpot with Our Benefits
- A physical and mental wellbeing app for you and your family, providing fast remote access to a GP for advice and more
- Thrive App for your mental wellbeing, approved by the NHS
- Buzz Brights Apprenticeships
- Buzz Brilliance Awards Employee Recognition Scheme
- Buzz Learning, our digital learning platform with access to 100s of online courses
- In‑house training: IOSH, First Aid, Fire Safety, Gamcare and more
- Access to Trained Mental Health Advocates for advice on your wellbeing
- 5 weeks Annual Leave plus Public Holidays (prorated for part‑time colleagues)
- Buy Holidays Salary Sacrifice Scheme opportunity to buy an extra week of holiday (if eligible)
- Staff discount: 50% off bingo tickets, food & soft drinks
- Refer a Friend Scheme
- Life Assurance
- Pension Scheme
Your Responsibilities as Part of Our Team
- Assist the General/Deputy Manager in ensuring consistent delivery of the customer experience at each point in the journey
- Take responsibility for overall club performance in the absence of the General Manager or Deputy Manager
- Seek opportunities to recognise and appreciate those who go the extra mile
- Deliver a culture of exceptional customer service by coaching and encouraging team members to drive service levels in every session
- Ensure adequate staffing levels in each area to maximise customer service throughout the day
- Resolve all customer complaints immediately, using feedback to improve future service delivery
- Deliver an exceptional food and beverage offering, ensuring quality and service are outstanding
- Create a safer gambling environment for all customers and colleagues across all channels (online, in club and live)
The Winning Combination We’re Looking For
- Previous experience managing a team in a face‑to‑face customer service role, ideally within leisure, gaming, hospitality, or retail
- Evidence of bringing business awareness to decision‑making and understanding commercial drivers
- Evidence of setting an example for customer service and interaction on the floor
- Self‑awareness and openness to constructive feedback
- Commitment to your own and others’ development
- Demonstrated performance‑management capability
- Evidence of managing and driving new initiatives through others
- Evidence of leading and coaching a team to deliver exceptional customer service
Assistant Manager. Job in London LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
At Buzz Bingo Enfield, we pride ourselves on being an exceptional employer that values both our employees and customers. With a strong focus on personal development through our Buzz Learning platform and in-house training, we foster a supportive work culture that encourages growth and recognition. Our comprehensive benefits package, including mental wellbeing support and generous annual leave, ensures that our team members feel valued and motivated to deliver outstanding service in the vibrant city of London.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Manager. Job in London LilyLifestyle Jobs
✨Tip Number 1
Get to know the company culture before your interview. Check out Buzz Bingo's social media and website to see how they engage with their customers and employees. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service scenarios! Since the role is all about delivering exceptional service, think of examples from your past experiences where you went above and beyond for a customer. Be ready to share these stories during your interview.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to get insider tips about the interview process and what it’s really like to work at Buzz Bingo. They might even give you a heads-up on what the hiring managers are looking for.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Buzz Bingo family. Good luck!
We think you need these skills to ace Assistant Manager. Job in London LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Assistant Manager role. Highlight your experience in customer service and team management, as these are key for us at Buzz Bingo. Use specific examples that showcase your skills and achievements.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share why you’re excited about the role and how your values align with Buzz Bingo's brand. Keep it engaging and personal – we want to see your personality come through!
Showcase Your Leadership Skills:In your application, don’t forget to highlight your leadership experience. We’re looking for someone who can inspire and coach a team, so share examples of how you've successfully led teams in the past.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know the Buzz Bingo Brand Values
Before your interview, make sure you understand Buzz Bingo's brand values and how they translate into exceptional customer service. Think of examples from your past experiences where you've embodied similar values, as this will show your alignment with their culture.
✨Showcase Your Leadership Skills
As an Assistant Manager, you'll need to lead a team effectively. Prepare to discuss specific instances where you've successfully managed a team or resolved conflicts. Highlight your ability to motivate others and create a positive work environment.
✨Prepare for Customer Service Scenarios
Expect questions about handling customer complaints and delivering outstanding service. Think through some challenging situations you've faced in previous roles and how you turned them around. This will demonstrate your problem-solving skills and commitment to customer satisfaction.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the role or company culture. This shows your genuine interest in the position and helps you assess if it's the right fit for you. Consider asking about team dynamics or opportunities for professional development.
