At a Glance
- Tasks: Manage tenant accounts and provide top-notch customer service while advising on welfare benefits.
- Company: United Cerebral Palsy of Georgia, a supportive organisation making a difference.
- Benefits: Hybrid working, competitive salary, and opportunities for personal growth.
- Other info: Join a dynamic team with a focus on community support and development.
- Why this job: Make a real impact in people's lives while developing your skills in a rewarding role.
- Qualifications: Experience in housing management and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
United Cerebral Palsy of Georgia is seeking a full-time Income Collection/Recovery Officer based in Central London. This role involves monitoring and managing tenant accounts, providing excellent customer service, and advising on welfare benefits.
The position offers hybrid working arrangements and requires good housing management experience. The ideal candidate should be motivated, have strong telephone skills, and knowledge of welfare benefits. Previous experience in debt recovery within the public sector is a plus.
Arrears Recovery Specialist - Housing & Rent Support in London employer: United Cerebral Palsy of Georgia
United Cerebral Palsy of Georgia is an exceptional employer that values its employees by offering a supportive work culture and opportunities for professional growth. With hybrid working arrangements and a focus on employee well-being, this role as an Arrears Recovery Specialist in Central London allows you to make a meaningful impact while enjoying a balanced work-life environment.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Arrears Recovery Specialist - Housing & Rent Support in London
✨Tip Number 1
Network like a pro! Reach out to people in the housing and welfare benefits sectors. You never know who might have a lead on that perfect role or can give you insider tips on the application process.
✨Tip Number 2
Prepare for those interviews! Research common questions for arrears recovery roles and practice your responses. We want you to showcase your telephone skills and housing management experience with confidence.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation. It keeps you fresh in their minds and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website! We’ve got loads of resources to help you land that Income Collection/Recovery Officer position. Plus, it’s a great way to stay updated on new opportunities tailored just for you.
We think you need these skills to ace Arrears Recovery Specialist - Housing & Rent Support in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in housing management and debt recovery. We want to see how your skills match the role, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about helping tenants and how your background makes you the perfect fit for our team. Keep it friendly and professional!
Show Off Your Customer Service Skills:Since this role involves providing excellent customer service, make sure to include examples of how you've gone above and beyond for clients in the past. We love to see candidates who genuinely care about helping others!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Stuff
Make sure you brush up on your knowledge of housing management and welfare benefits. Familiarise yourself with common issues tenants face and how to address them. This will show that you're not just interested in the role, but that you understand the challenges involved.
✨Show Off Your Customer Service Skills
Since this role involves providing excellent customer service, think of examples from your past experiences where you've gone above and beyond for a customer. Be ready to discuss how you handle difficult situations over the phone, as strong telephone skills are crucial.
✨Prepare for Scenario Questions
Expect questions that put you in real-life scenarios related to arrears recovery. Practice how you would approach a tenant who is struggling to pay their rent or how you would advise someone on welfare benefits. This will help you demonstrate your problem-solving skills effectively.
✨Highlight Relevant Experience
If you have previous experience in debt recovery within the public sector, make sure to highlight it. Be specific about your achievements and how they relate to the responsibilities of the Income Collection/Recovery Officer role. This will give you an edge over other candidates.
