At a Glance
- Tasks: Provide top-notch admin support and manage repairs efficiently.
- Company: Join a dynamic team at LilyLifestyle in London.
- Benefits: Full-time role with competitive pay and growth opportunities.
- Other info: Fast-paced environment with chances to innovate and improve processes.
- Why this job: Make a real difference by enhancing customer service experiences.
- Qualifications: Experience in customer-focused roles and strong communication skills.
The predicted salary is between 24000 - 28000 £ per year.
Reporting to: Senior Planner
Start Date: Immediate
Working Hours: Mon-Fri, 8am-5pm
Job Type: Full-time, Permanent
Job Location: Office-based
PURPOSE OF ROLE
To provide high quality, professional administrative support to the business. To work closely with engineers, sub-contractors and our client to deliver a timely, well-informed service to our customer. To provide high quality professional office-based support to the repairs team. Ensure the highest level of customer-focused service is delivered to our customer continuously.
MAIN DUTIES
- Deliver a customer-focused service ensuring the highest standards of customer service at all times.
- Manage repairs and engineers' workload, recording and strategically planning days with consideration given to hindering factors.
- Manage customer expectations ensuring open lines of communication are maintained always.
- Uploading information to database accurately, paying attention to details ensuring data protection and accurately updating sensitive information on our database.
- Ensure accurate recording of queries and customer concerns.
- Avoid failures becoming complaints, resolving during telephone conversations working on own initiative to resolve before becoming a formal complaint.
- Plan engineers' workload in advance ensuring communication to all relevant parties, ensuring all are aware of details of a call out.
- Review and monitor WIP report and FOW regularly to ensure a steady flow and reduction in line with agreed SLA.
- Record all updates on database for knowledge share.
- Ensure all updates are relayed clearly and understood within all relevant areas.
- Manage emergencies in line with expectations of KPIs.
- Identifying out of scope requests redirecting to correct operational/commercial process.
- Managing inbox queries in a timely manner ensuring all details are accurately covered and responded to in line with expectation SLA.
- Understand specialist works processes and assign subcontractors providing confirmation of attendance to site to relevant parties.
- Cover colleagues' absence and hand over for smooth cover over annual leave.
- Raise OOH call outs ensuring follow up works are accurately captured, logged and planned.
- Attend meetings when requested to do so.
- Work closely with teams to deliver a high standard of service to our customers and client.
- Provide support where needed within the business and carry out ad hoc duties as requested.
- Show an understanding of KPIs and work to meet and exceed targets.
- The ability to follow processes and identify and suggest improved ways of working within the team.
- Liaise with engineers regarding job descriptions to ensure clarity surrounding FOWs and JOs.
- Competent in diagnostic questioning to obtain a full understanding of request.
- Understanding of POs as required for material suppliers.
- Work as part of a team.
SKILLS & KNOWLEDGE
- Experience of working in a responsive repair setting.
- Experience of managing customer expectations in a customer-focused environment.
- Have a good understanding of value for money in terms of the most cost-effective way to manage repairs.
- The ability to strategically plan and organise workloads.
- A proactive/can-do approach to work.
- The ability to work on own initiative and take full ownership of role and responsibility.
- The ability to work as part of a team and independently.
- The ability to follow processes and work in a fast-paced setting whilst remaining calm and focused.
- Outstanding communication skills both internal and external.
- The ability to build and maintain good working relationships with all contacts.
- Build and maintain professional representation of the team.
- Ability to work occasional staggered shifts covering office 7am-6pm.
Administrative Planner. Job in London LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
At LilyLifestyle, we pride ourselves on being an exceptional employer, offering a supportive work culture that values teamwork and professional growth. Our London office provides a dynamic environment where employees can thrive, with opportunities for career advancement and continuous learning. We are committed to delivering high-quality service to our customers while ensuring our staff feel valued and empowered in their roles.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Administrative Planner. Job in London LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how you can contribute to their goals. This will help you stand out as someone who genuinely cares about the position.
✨Tip Number 3
Practice your communication skills! Since this role is all about customer service, being able to articulate your thoughts clearly and confidently is key. Try mock interviews with friends or family to get comfortable.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Administrative Planner. Job in London LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Administrative Planner role. Highlight your experience in managing customer expectations and your ability to work in a responsive repair setting. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Mention specific examples of how you've delivered high-quality customer service and managed workloads effectively.
Show Off Your Communication Skills:Since this role involves a lot of communication, make sure to showcase your outstanding communication skills in your application. Whether it's through your CV or cover letter, let us know how you build and maintain good working relationships.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities and skills required for the Administrative Planner role. This will help you tailor your answers to show how your experience aligns perfectly with what they’re looking for.
✨Showcase Your Customer Service Skills
Since this role is all about delivering high-quality customer service, be prepared to share specific examples of how you've managed customer expectations in the past. Think of situations where you resolved issues proactively or improved processes to enhance customer satisfaction.
✨Demonstrate Your Organisational Skills
The ability to strategically plan and organise workloads is crucial for this position. During the interview, discuss your methods for managing multiple tasks and prioritising effectively. You might even want to mention any tools or techniques you use to stay organised.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and helps you gauge if the company is the right fit for you. Consider asking about the team dynamics, the challenges they face, or how success is measured in this role.
