Operations Manager / Team Leader. Job in Llanelli LilyLifestyle Jobs

Opportunity to join a fast‑growing technology accountancy group built on cloud accounting, AI, and proactive partnerships. This company is not your typical accountancy firm. They have invested in creating systems and procedures to be tomorrow’s tech‑driven industry today. Their mission is to acquire traditional practices and transform them into modern, efficient, high‑performing businesses.

This is a permanent full‑time position offering flexible / hybrid work although regular presence across offices will be required. It is a broad, senior, hands‑on management role. Duties will include:

• Operational Leadership: Bringing structure and pace to our office in Llanelli, the Ammanford Team and new locations as they come on board, ensuring work is delivered brilliantly and efficiently.
• Acquisition Integration and Change Management: Leading the practical transformation for new practices, guiding traditional teams through the change to our modern systems and culture, ensuring consistency across all branches and providing training and ongoing support throughout the process.
• Continuous Improvements: Identifying inefficiencies, removing duplication and improving workflows and systems as required.
• People & Culture: Managing, mentoring, and empowering a multi‑site and remote team, creating a culture of accountability and growth by providing training and ongoing support to individuals and the team as a whole.
• Tech Mastery: Overseeing our extensive range of digital platforms. You don’t need to be an IT expert, but you must love using tech to simplify complexity and be curious to learn and use the latest systems available.
• Performance Tracking: Developing, maintaining and reporting on KPIs to give the Directors a clear, data‑driven picture of our success, creating reports through interpretation of data across all aspects of the business.
• Compliance and Governance: Ensuring regulatory requirements are met, office risk assessments and internal process audits are completed timeously as well as ensuring policies and procedures are up to date.
• Client Service Standards: Working with the administration and accounting teams to ensure clients feel informed, valued and supported.
• Administrative Excellence: Overseeing performance of the administrative team, providing training and support, ensuring accuracy, processes are followed and systems are up to date.
• Marketing Coordination: Supporting the directors by overseeing and supporting external marketing functions.

Requirements: You don't need to be an accountant. In fact, we welcome applications from business managers from professional services, financial services, healthcare, retail, hospitality, or any operationally complex sector. Although experience in a regulated, client‑facing or numbers‑driven environment is desirable. What matters most is your experience and ability to lead people and manage change.

Desired skills, experience and attributes:

• Experienced Business or Practice Manager: Managed people, processes and business operations in a growing or changing organisation.
• A Change Leader: Experience with change management, clear communication, training, building trust and empathy.
• Operationally Sharp: Commercially aware, well organised, able to manage multiple priorities, experienced in maintaining and improving systems, project management and compliance.
• Numerate & Tech‑Savvy: Solid IT skills, comfortable with numbers, curious about new software, experience working with budgets, creating and analysing reports.
• Strong People Skills: Ability to manage and develop staff to their full potential, build relationships, provide practical hands‑on training, high levels of empathy, customer service and conflict management.
• Energetic, Positive and Resilient: Hands‑on, implementing change, challenging imperfection, solving problems and celebrating successes.
• Flexible and Progressive: Willing to grow with the company, embracing new acquisitions across South Wales and adapting role along the way.

This is a rare opportunity to be a key architect of a growing business. You won’t just be managing what exists, you will be helping to build what comes next. As the company grows, there is a genuine path for you to also grow within the group. The base salary on offer is £40,000 PA with an uncapped bonus based on company turnover. Your OTE based on KPIs will be £50,000 PA. If you’re ready to trade “the way it’s always been done” for a role where you can actually make an impact, we want to hear from you.

For more information contact Kim Simpson of Work Wales for a confidential discussion.