At a Glance
- Tasks: Manage motor claims from start to finish, ensuring exceptional service and relationship management.
- Company: Join a leading insurance company with a focus on mental health and inclusivity.
- Benefits: Enjoy 35 days' holiday, flexible working, and 24/7 mental health support.
- Other info: Be part of a supportive culture that values diversity and personal development.
- Why this job: Make a real impact in the insurance industry while growing your career.
- Qualifications: Strong communication skills and experience in handling motor claims are essential.
The predicted salary is between 28747 - 38160 £ per year.
Location: Liverpool or Sevenoaks with hybrid working
Salary: Between 28,747 and 38,160 DOE plus 2,000 annual bonus potential achieved quarterly
Job Type: Permanent, Full Time
Working Hours: Monday to Friday 9:00am - 5:30pm, 37.5 hours per week
We are currently recruiting a Motor Claims Handler to join the Fleet and Specialist product team. This individual will be pro-actively managing a portfolio of Fleet and Specialist products in motor claims from start through settlement, covering all Heads of Damage such as Accidental Damage, Property Damage, Credit Hire and Third-party Personal Injury claims (Portal and Non Portal). You will be providing an exceptional level of service and relationship management to our Fleet customers.
What you will be doing:
- Validate all claims for indemnity and fraud.
- Assess liability including communication of our decision.
- Contact all potential claimants or representatives in a timely manner to establish our exposure in respect of all Heads of Damage, ensuring that key information is obtained and updated on the claim file.
- Accurate quantum assessment of claims presented using the relevant tools available to assist.
- Identify cases where intervening on vehicle losses will reduce our overall exposure, utilising resource of specialist inhouse motor engineers.
- Ensure indemnity spend is minimized by commercial decision making.
- Proactive diary management to monitor and progress cases.
- Application and investigation to ensure accurate reserves in line with company guidelines.
- Accountability for own performance against set objectives.
- Adherence to best practice and key strategies.
- Effective file and portfolio management.
- Assist with coaching and mentoring of less experienced handlers.
- Any other ad hoc task as the needs of the business dictate.
What we're looking for:
- Persuasive, strong and confident communicator with the ability to manage relationships.
- Ability to use own initiative to explore all options to achieve the best outcome for the business.
- Motivated self-starter.
- Ability to work as part of a team.
- Ability to work in a culture of openness, trust, and respect.
- Strong organisational skills with the ability to prioritise tasks.
- Ability to fact find and analyse information to result in accurate decision making.
- Significant PI and/or credit hire claims experience, commercial market awareness and extensive working knowledge of the Pre-Action Protocol, Civil Procedure Rules & hourly rate costs.
- Experience of handling injury claims outside of the Low Value Personal Injury claims portal.
Benefits:
- 35 days' holiday (including bank holidays) with additional buy/sell options.
- 24/7 mental health support & free counselling available.
- Grow with us: Through career fairs, leadership programmes, and learning on the go.
- Flexible benefits, including early access to salary via our internal platform.
- Hybrid working options to support work‑life balance and individual needs.
- Recognition awards, social events & more.
Our Commitment to our colleagues:
- Mindful Employer – championing mental health and wellbeing.
- Disability Confident Level 1 & 2 – creating accessible, inclusive opportunities.
- Menopause Friendly accredited – supporting every stage of life.
- Armed Forces Covenant signatory – honouring those who serve.
- Great Places to Work 2024/25 – fostering an engaging, positive workplace culture.
- Best Place to Work for Development – proud to be investing in people's future.
- Best Place to Work for Women – breaking down barriers to women's career progression.
Candidates with experience or relevant job titles of: Inbound Customer Services, Insurance Claims Handler, Customer Service Representative, Claim Handler, Customer Claims Executive, Motor Claims Customer Services Executive, Motor Claims Advisor, Insurance Claims Advisor may also be considered for this role.
Motor Claims Specialist. Job in Liverpool LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Join a forward-thinking company in Liverpool as a Motor Claims Specialist, where you will thrive in a supportive and inclusive work culture that prioritises mental health and employee wellbeing. With generous benefits including 35 days of holiday, flexible working options, and robust career development opportunities, this role offers a meaningful chance to grow professionally while making a positive impact on our Fleet customers. Experience a workplace that values openness, trust, and respect, ensuring you feel valued and empowered every day.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Motor Claims Specialist. Job in Liverpool LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to motor claims. We recommend role-playing with a friend or using online resources to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills! Bring examples of your past work or case studies to interviews. This will help demonstrate your experience in handling claims and your ability to manage relationships effectively.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Motor Claims Specialist. Job in Liverpool LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Motor Claims Specialist role. Highlight your relevant experience in handling motor claims and any specific skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share your passion for the industry and how your previous experiences have prepared you for managing Fleet and Specialist products.
Showcase Your Communication Skills:As a Motor Claims Specialist, strong communication is key. In your application, demonstrate your ability to manage relationships and communicate effectively. We love seeing examples of how you've successfully navigated challenging conversations in the past!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy to do!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Claims Inside Out
Make sure you brush up on your knowledge of motor claims, especially around Accidental Damage, Property Damage, and Personal Injury claims. Familiarise yourself with the Pre-Action Protocol and Civil Procedure Rules, as these will likely come up during your interview.
✨Showcase Your Communication Skills
As a Motor Claims Specialist, you'll need to be a strong communicator. Prepare examples of how you've effectively managed relationships in previous roles. Think about times when you had to persuade or negotiate, and be ready to discuss these experiences.
✨Demonstrate Your Problem-Solving Ability
Be prepared to discuss how you approach problem-solving in claims management. Think of specific instances where you used your initiative to explore options and achieve the best outcome for your previous employers. This will show that you're proactive and can think on your feet.
✨Organise Your Thoughts
With the role requiring strong organisational skills, practice articulating how you prioritise tasks and manage your workload. You might even want to bring a portfolio of your past work or case studies to illustrate your experience in managing claims effectively.
