At a Glance
- Tasks: Provide top-notch customer service in German, helping customers with their enquiries.
- Company: Join a dynamic team in Liverpool with a focus on customer satisfaction.
- Benefits: Earn £13.79 per hour with hybrid working options and flexible shifts.
- Other info: Enjoy a friendly work environment with opportunities for growth.
- Why this job: Perfect for those who love helping others and want to use their language skills.
- Qualifications: Fluent in German and experienced in customer service or contact centres.
The predicted salary is between 27000 - 29000 £ per year.
The successful candidate must be fluent in both spoken and written German.
Location: Liverpool (Hybrid Working)
Contract: Temporary ongoing
Pay Rate: £13.79 per hour
Hours: 37.5 hours per week
Shift Pattern: Monday to Friday - Hybrid Hours between 08:00am - 6:00pm (rotating) including Bank Holiday
About the Role
We are currently recruiting for a Customer Service Advisor fluent in both spoken and written German to join our client based in Liverpool.
Key Responsibilities
- German Speaking - fluent in both spoken and written German
- Deliver a professional, friendly, and customer-focused service at all times
- Manage customer enquiries via phone and digital communication channels
- Build a clear understanding of customer needs to provide effective solutions
- Advising customers on the best services available
- Deliver a high-quality customer experience in line with company standards and SLAs
- Accurately capture and maintain customer information using CRM systems
- Promoting memberships to non-members
- Work collaboratively with internal teams to ensure customer issues are resolved efficiently
- Maintain a high level of accuracy and attention to detail in all customer interactions
Requirements
- Fluent in both spoken and written German
- Previous experience within a busy customer service or contact centre environment, ideally with travel/hospitality industry exposure
- Strong background in handling high volumes of customer enquiries
- Excellent verbal and written communication skills
- Confident using CRM systems and computer applications
- Strong listening skills and attention to detail
- Positive, proactive, and customer-focused attitude
- Flexible approach to working shifts, including weekends
Desirable Experience
- Fluent in both spoken and written German
- Previous experience within a busy customer service or contact centre environment, ideally with travel/hospitality industry exposure
- Experience working to KPIs and service level agreements within a contact centre environment
- IT Savvy with good MS Office and keyboard skills; familiar with technology and mobile applications
German Speaking Customer Service Advisor. Job in Liverpool LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Join a dynamic team in Liverpool as a German Speaking Customer Service Advisor, where you will thrive in a supportive and collaborative work environment. Our company values employee growth and offers flexible hybrid working arrangements, ensuring a healthy work-life balance while providing opportunities for professional development. With a focus on delivering exceptional customer service, you will be part of a culture that prioritises teamwork and innovation, making it an excellent place for those seeking meaningful and rewarding employment.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land German Speaking Customer Service Advisor. Job in Liverpool LilyLifestyle Jobs
✨Tip Number 1
Get your networking game on! Reach out to friends, family, or even former colleagues who might know someone in the industry. A personal connection can often get your foot in the door faster than a CV.
✨Tip Number 2
Practice makes perfect! Before any interview, do some mock sessions with a friend or in front of the mirror. Focus on your German language skills and how you can showcase your customer service experience effectively.
✨Tip Number 3
Be proactive! If you see a job that fits, don’t just wait for them to call you. Follow up after applying through our website to express your enthusiasm. It shows you're keen and can set you apart from other candidates.
✨Tip Number 4
Stay positive and flexible! The customer service world can be unpredictable, so show that you can adapt to different situations. Highlight your ability to handle high volumes of enquiries while maintaining a friendly attitude.
We think you need these skills to ace German Speaking Customer Service Advisor. Job in Liverpool LilyLifestyle Jobs
Some tips for your application 🫡
Show Off Your Language Skills:Since this role requires fluency in both spoken and written German, make sure to highlight your language skills right at the top of your application. Use clear examples of how you've used your German in previous roles to impress us!
Tailor Your Experience:We want to see how your past experiences relate to this customer service role. Be specific about your previous customer service experience, especially if it’s in a busy environment like travel or hospitality. This will help us understand how you can fit into our team.
Be Professional Yet Friendly:Your application should reflect the friendly and professional attitude we’re looking for. Use a warm tone in your writing, and don’t shy away from showing your personality. We love seeing applicants who can connect with customers!
Apply Through Our Website:To make sure your application gets to us quickly, apply directly through our website. It’s the easiest way for us to review your details and get back to you. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Brush Up on Your German
Since the role requires fluency in both spoken and written German, make sure to practice your language skills before the interview. Consider having a mock conversation with a friend or using language apps to sharpen your vocabulary and pronunciation.
✨Know the Company Inside Out
Research the company and its customer service ethos. Understand their products and services, especially those relevant to the travel and hospitality industry. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Prepare for Common Customer Scenarios
Think about typical customer service scenarios you might encounter in this role. Prepare examples from your past experience where you successfully resolved customer issues, particularly in high-pressure situations. This will demonstrate your problem-solving skills and customer-focused attitude.
✨Show Off Your Tech Savvy
Since the job involves using CRM systems and other digital communication tools, be ready to discuss your experience with technology. Highlight any specific software you've used and how comfortable you are with learning new applications, as this will reassure them of your adaptability.
