At a Glance
- Tasks: Provide top-notch customer service in German, helping customers with their enquiries.
- Company: Join a dynamic team in Liverpool with a focus on customer satisfaction.
- Benefits: Earn £13.79 per hour with hybrid working options and a friendly work environment.
- Other info: Flexible shifts and opportunities for growth in a supportive team.
- Why this job: Make a difference by delivering exceptional service and solving customer problems.
- Qualifications: Fluent in German with experience in customer service or contact centres.
The predicted salary is between 28000 - 29000 £ per year.
The successful candidate must be fluent in both spoken and written German.
Location: Liverpool (Hybrid Working)
Contract: Temporary ongoing
Pay Rate: £13.79 per hour
Hours: 37.5 hours per week
Shift Pattern: Monday to Friday - Hybrid Hours between 08:00am - 6:00pm (rotating) including Bank Holiday
About the Role
We are currently recruiting for a Customer Service Advisor fluent in both spoken and written German to join our client based in Liverpool.
Key Responsibilities
- German Speaking - fluent in both spoken and written German
- Deliver a professional, friendly, and customer-focused service at all times
- Manage customer enquiries via phone and digital communication channels
- Build a clear understanding of customer needs to provide effective solutions
- Advising customers on the best services available
- Deliver a high-quality customer experience in line with company standards and SLAs
- Accurately capture and maintain customer information using CRM systems
- Promoting memberships to non-members
- Work collaboratively with internal teams to ensure customer issues are resolved efficiently
- Maintain a high level of accuracy and attention to detail in all customer interactions
Requirements
- Fluent in both spoken and written German
- Previous experience within a busy customer service or contact centre environment, ideally with travel/hospitality industry exposure
- Strong background in handling high volumes of customer enquiries
- Excellent verbal and written communication skills
- Confident using CRM systems and computer applications
- Strong listening skills and attention to detail
- Positive, proactive, and customer-focused attitude
- Flexible approach to working shifts, including weekends
Desirable Experience
- Fluent in both spoken and written German
- Previous experience within a busy customer service or contact centre environment, ideally with travel/hospitality industry exposure
- Experience working to KPIs and service level agreements within a contact centre environment
- IT Savvy with good MS Office and keyboard skills; familiar with technology and mobile applications
Customer Service German Speaking. Job in Liverpool LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Join a dynamic team in Liverpool as a Customer Service Advisor, where your fluency in German will be valued in delivering exceptional customer experiences. Enjoy a hybrid working model that promotes work-life balance, alongside opportunities for professional growth within a supportive and collaborative environment. With a focus on employee well-being and development, this role offers a rewarding chance to make a meaningful impact in the customer service sector.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service German Speaking. Job in Liverpool LilyLifestyle Jobs
✨Tip Number 1
Get your networking game on! Reach out to friends, family, or even former colleagues who might know someone in the customer service field. A personal connection can often get your foot in the door faster than a CV.
✨Tip Number 2
Practice makes perfect! Before your interview, rehearse common customer service scenarios in German. This will help you feel more confident and show off your language skills when it counts.
✨Tip Number 3
Be proactive! If you see a job that fits, don’t just wait for the application process. Follow up with a friendly email expressing your interest. It shows initiative and can make you stand out.
✨Tip Number 4
Apply through our website! We’ve got loads of resources to help you prepare for interviews and ace those assessments. Plus, it’s a great way to stay updated on new opportunities tailored for you.
We think you need these skills to ace Customer Service German Speaking. Job in Liverpool LilyLifestyle Jobs
Some tips for your application 🫡
Show Off Your Language Skills:Since this role requires fluency in both spoken and written German, make sure to highlight your language skills right at the top of your application. Use clear examples of how you've used your German in previous roles, especially in customer service.
Tailor Your Experience:We want to see how your past experiences align with the job description. Focus on your customer service background, especially if you’ve worked in busy environments like travel or hospitality. Mention specific achievements that demonstrate your ability to handle high volumes of enquiries.
Be Professional Yet Friendly:The job is all about delivering a friendly and professional service. In your application, use a tone that reflects this. Show your personality while maintaining professionalism, as we’re looking for someone who can connect with customers effectively.
Apply Through Our Website:To make sure your application gets noticed, apply directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Brush Up on Your German
Since the role requires fluency in both spoken and written German, make sure to practice your language skills before the interview. Consider having a mock conversation with a friend or using language apps to refine your vocabulary and pronunciation.
✨Know the Company Inside Out
Research LilyLifestyle and understand their values, services, and customer service approach. This will help you tailor your answers to show how you can contribute to their team and align with their goals.
✨Prepare for Common Customer Scenarios
Think about typical customer service situations you might face in this role. Prepare examples from your past experience where you successfully resolved issues or provided excellent service, especially in a busy environment.
✨Show Off Your Tech Skills
Familiarise yourself with CRM systems and any relevant technology that may be used in the role. Be ready to discuss your experience with these tools and how you can leverage them to enhance customer interactions.
