At a Glance
- Tasks: Provide empathetic support and assess claims for clients involved in road traffic incidents.
- Company: Join a dynamic team at a leading insurance company in Liverpool.
- Benefits: Enjoy up to 35 days holiday, mental health support, and flexible working options.
- Other info: Opportunities for growth through career fairs and leadership programs.
- Why this job: Make a real difference by helping clients during challenging times while developing your career.
- Qualifications: Strong customer service skills and a passion for problem-solving are essential.
The predicted salary is between 26938 - 31138 £ per year.
Location: Liverpool
Salary: 26,938 per annum plus the opportunity to earn a performance-related bonus of 4200 paid on a quarterly basis, once established within your role
Job Type: Full Time, Permanent
Working hours: 37.5 hours per week; Monday to Friday 8.00am - 8.00pm (on a rota basis) 1 in 3 weekends 9.00am-5.00pm.
Responsibilities
- Providing a professional and proactive response in assessing claims in line with policy and procedure
- Providing an empathetic service to clients who have been involved in road traffic incidents
- Liaise with external companies and internal departments in a timely and professional manner in order to effectively process the customers claim notification
- To resolve any issues avoiding expressions of dissatisfaction escalating into complaints
- Handle First Notification of Loss (FNOL) calls, entering relevant claims details
- To monitor and manage claims ensuring all services are provided in an agreed timescale
- Assessing new claims in accordance with policy terms and conditions
- Identify and initiate any potential recoveries from 3rd parties
- Handle any complaints in line with FCA guidelines
- Identifying key requirements for replacement vehicles
- Work to agreed SLA's and KPI's
Qualifications
- Excellent customer service skills
- Naturally empathetic and the ability to connect with people
- Quick fast paced problem-solving ability
- Positive can-do attitude
- Good IT skills and a confident communicator
- Passionate about working as part of a team
- Have the ability to make fast, informed decisions
- Excellent organisational and prioritisation skills with a strong attention to detail
- Have a desire to develop skills and experience within the insurance industry
- The Ability to deal with challenging customers and third party insurers
Benefits
- A maximum of 35 days' holiday (depending on role and tenure) including bank holidays, with additional buy/sell options
- 24/7 mental health support & free counselling available
- Grow with us: Through career fairs, leadership programs, and learning on the go!
- Flexible benefits, including early access to salary via our internal platform
- Hybrid working options to support work-life balance and individual needs
- Recognition awards, social events & more
Customer Service First Response Unit Claims Handler. Job in Liverpool LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Join our dynamic team in Liverpool as a Customer Service First Response Unit Claims Handler, where we prioritise employee well-being and professional growth. With a competitive salary, generous holiday allowance, and flexible working options, we foster a supportive work culture that values empathy and teamwork. Our commitment to your development is evident through career fairs and leadership programmes, making us an excellent employer for those seeking a rewarding career in the insurance industry.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service First Response Unit Claims Handler. Job in Liverpool LilyLifestyle Jobs
✨Tip Number 1
Get to know the company! Research LilyLifestyle and understand their values and culture. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since the role involves handling claims and dealing with clients, think of scenarios where you can demonstrate empathy and problem-solving. Role-play with a friend or family member to build your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips about the hiring process and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows that you’re proactive and serious about joining the team at LilyLifestyle.
We think you need these skills to ace Customer Service First Response Unit Claims Handler. Job in Liverpool LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the role of a Claims Handler. Highlight your customer service skills and any relevant experience you have in handling claims or dealing with clients. We want to see how you connect with people!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills align with our needs. Show us your positive can-do attitude and your empathy towards clients.
Be Clear and Concise:When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, especially since you'll be handling claims and liaising with clients and third parties.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at StudySmarter!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Claims Inside Out
Make sure you understand the claims process thoroughly. Familiarise yourself with common terms like FNOL and recovery processes. This will help you answer questions confidently and show that you're serious about the role.
✨Show Your Empathy
Since this role involves dealing with clients who may be distressed, practice how to convey empathy in your responses. Think of examples from your past experiences where you've successfully handled sensitive situations.
✨Demonstrate Problem-Solving Skills
Prepare to discuss specific instances where you've resolved issues quickly and effectively. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your quick thinking.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. This shows your interest in the company and the role. You might ask about team dynamics or how success is measured in the position.
