At a Glance
- Tasks: Help customers with claims, ensuring a smooth and supportive experience.
- Company: Join a dynamic team at a leading insurance provider in Liverpool.
- Benefits: Enjoy up to 35 days holiday, mental health support, and flexible working options.
- Other info: Great opportunities for career growth and recognition within a supportive environment.
- Why this job: Make a real difference in people's lives while developing your skills in the insurance industry.
- Qualifications: Strong customer service skills, empathy, and problem-solving abilities required.
The predicted salary is between 26937 - 29781 £ per year.
Location: Liverpool
Salary: £26,937 to £29,781 plus up to £1,500 performance related bonus per annum, once established within your role
Job Type: Full Time, Permanent
Working hours: 37.5 hours a week. Monday to Friday 8:00am to 6:00pm (on a rota basis), plus 1 in 5 Saturdays
What you will be doing:
- In first party claims, our purpose is to help our customers when they need us the most with speed, ease and understanding
- To work as a team to proactively manage a portfolio of customer repair claims through to settlement
- To ensure that complete and thorough indemnity investigations are carried out on all claims
- Work closely with suppliers to fulfil customers' needs during their claims journey
- Utilise our in‑house engineers to assess whether the damage sustained is a repairable prospect
- Accurate payment to our customers and their representatives regarding claims settlement
- Data integrity is key when keeping a record of all activity undertaken throughout the life of the customers claim
What we're looking for:
- Excellent customer service skills
- Naturally empathetic and the ability to connect with people
- Quick fast‑paced problem‑solving ability
- Positive can‑do attitude
- Good IT skills and a confident communicator
- Passionate about working as part of a team
- Have the ability to make fast, informed decisions
- Excellent organisational and prioritisation skills with a strong attention to detail
- Have a desire to develop skills and experience within the insurance industry
- The ability to deal with challenging customers and third‑party insurers
Benefits:
- A maximum of 35 days’ holiday (depending on role and tenure) including bank holidays, with additional buy/sell options
- 24/7 mental health support & free counselling available
- Through career fairs, leadership programmes, and learning on the go
- Flexible benefits, including early access to salary via our internal platform
- Hybrid working options to support work‑life balance and individual needs
- Recognition awards, social events & more
Customer Service Claims Specialist. Job in Liverpool LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
As a Customer Service Claims Specialist in Liverpool, you will join a dynamic team dedicated to providing exceptional support to customers during their claims journey. Our company fosters a positive work culture that prioritises employee well-being with generous holiday allowances, mental health support, and opportunities for professional growth through various programmes. With flexible working options and a commitment to recognising employee contributions, we offer a rewarding environment where you can thrive both personally and professionally.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Claims Specialist. Job in Liverpool LilyLifestyle Jobs
✨Tip Number 1
Get to know the company! Research LilyLifestyle and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to empathise with a customer or solve a problem quickly. Role-playing these situations can boost your confidence and prepare you for real-life challenges.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the role and even lead to referrals, which can be a game-changer in landing the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at LilyLifestyle and ready to take the next step in your career.
We think you need these skills to ace Customer Service Claims Specialist. Job in Liverpool LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Claims Specialist role. Highlight your customer service skills and any relevant experience that shows you can handle claims with empathy and efficiency.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled challenges in the past. We want to see your quick thinking and ability to make informed decisions, especially when dealing with tricky situations.
Be Personable:Since this role is all about connecting with customers, let your personality shine through in your writing. Show us your positive attitude and passion for helping others, as this will resonate well with our team culture.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way to ensure it gets into the right hands and helps us get to know you better!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities and skills required for a Customer Service Claims Specialist. This will help you tailor your answers to show how your experience aligns with what they’re looking for.
✨Showcase Your Empathy
Since this role requires excellent customer service skills and empathy, prepare examples from your past experiences where you successfully connected with customers. Highlight situations where you resolved issues with understanding and care, as this will demonstrate your ability to handle claims effectively.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you would handle challenging situations or difficult customers. Think of specific examples where you’ve had to think on your feet and solve problems quickly. Practising these scenarios will help you feel more confident during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the company. You might want to ask about the team dynamics, training opportunities, or how success is measured in the role. It’s a great way to engage with the interviewer and leave a lasting impression.
