At a Glance
- Tasks: Lead a dynamic team in managing credit hire claims and drive performance.
- Company: Join a forward-thinking company committed to employee wellbeing and development.
- Benefits: Enjoy up to 35 days holiday, flexible working, and mental health support.
- Other info: Be part of a culture that values openness, trust, and respect.
- Why this job: Make a real impact while developing your leadership skills in a supportive environment.
- Qualifications: Experience in motor claims and strong people management skills are essential.
The predicted salary is between 35948 - 45216 £ per year.
Location: Liverpool, office based with hybrid working available
Salary: 35,948 - 45,216 per annum plus the opportunity to achieve an annual bonus of up to 10% of your salary
Job Type: Full Time, Permanent
Working hours: 37.5 hours, Monday to Friday from 9:00am to 5:30pm
We are seeking an Operational Team Leader within our Credit Hire department to be a pro‑active thinker who is highly motivated and leads from the front.
Leading a team of Credit Hire Handlers, you will drive our culture of openness and hold responsibility for the development and people management aspects of your team.
What's Involved
- Lead a team of credit hire handlers within our mitigation department
- Performance management of staff, dealing with all aspects of people management including quality auditing, absence, holidays, and time management, adhering to SLA's, monthly one to ones, performance reviews, training and development, disciplinary procedure, and staff welfare
- Undertaking handler audits of a minimum of 5 file audits per handler per month highlighting trends, training and development needs along with driving integral data within the claim file, effective settlement of credit hire claims and prompt correct liability decision making
- Act as a key link between the mitigation department and the wider business to help ensure mitigation awareness across the business is maintained
- Impart technical knowledge to the team by way of mentoring and coaching with the ability to display a thorough knowledge on areas of indemnity, liability, and credit hire
- Maximise capture opportunity for our panel of service providers delivering the right outcome for both the customer and Acorn Insurance
- To participate in the design, development and implementation of new claims management process improvements and assist with the design and delivery of training
- Ensure the effective management of inbound call handling philosophies are adhered to
We are looking for people with
- Experience of motor claims is essential
- Experience in handler and/or managing credit hire claims is desired but not essential
- Proven ability to positively influence team members through a culture of openness, trust, and respect to achieve optimum performance
- To lead by example and endorse the company behaviours and values
- Highly motivated self‑starter
- Clear, focused and determined approach to problem solving
- Authoritative manner with ability to listen
- Persuasive, strong, and confident communication skills
- People Management experience essential
Benefits
- A maximum of 35 days' holiday (depending on role and tenure) including bank holidays, with additional buy/sell options
- 24/7 mental health support & free counselling available
- Flexible benefits, including early access to salary via our internal platform
- Hybrid working options to support work‑life balance and individual needs
- Recognition awards, social events & more
Our Commitment to our colleague's
- Mindful Employer - championing mental health and wellbeing
- Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities
- Menopause Friendly accredited - supporting every stage of life
- Armed Forces Covenant signatory - honouring those who serve
- Armed Forces Defence employer recognition scheme - Supporting those who serve
- Great Places to Work 2024/25 - fostering an engaging and positive workplace culture
- Best Place to Work for Development - proud to be investing in people's future
- Best Place to Work for Women - breaking down barriers to women's career progression
A Few Things to Know Before You Apply
- Visa Requirements: Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post‑Study Work visa. At the moment, we're not able to offer visa sponsorship.
- Candidates with experience or relevant job titles of: Senior Credit Hire Handler, Credit Hire Team Leader, Credit Hire Team Manager, Senior Credit Hire Executive, Credit Hire Supervisor may all be considered.
Credit Hire Operations Leader. Job in Liverpool LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
At Acorn Insurance, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture that prioritises mental health and employee wellbeing. With flexible working options, generous holiday allowances, and a commitment to professional development, our Credit Hire Operations Leader role in Liverpool provides a unique opportunity to lead a dynamic team while enjoying a rewarding career path in a company recognised for its positive workplace environment.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Credit Hire Operations Leader. Job in Liverpool LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and think about how your experience aligns with what they’re looking for. This will help you stand out as a candidate who truly gets them.
✨Tip Number 3
Practice your interview skills with a friend or in front of a mirror. Focus on articulating your experiences clearly and confidently. The more you practice, the more comfortable you'll feel when it’s time to shine!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Credit Hire Operations Leader. Job in Liverpool LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Credit Hire Team Leader role. Highlight your experience in motor claims and any leadership roles you've had. We want to see how you can lead a team and drive performance!
Showcase Your Skills:In your cover letter, showcase your people management skills and your ability to influence team members positively. We love candidates who can demonstrate a culture of openness and trust, so let that shine through!
Be Specific About Your Experience:When detailing your past roles, be specific about your experience with credit hire claims. If you've managed teams or improved processes, share those examples! We’re looking for proactive thinkers who can lead from the front.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Stuff
Make sure you brush up on your knowledge of credit hire claims and motor claims. Familiarise yourself with the key terms and processes mentioned in the job description, as this will show that you're serious about the role and can hit the ground running.
✨Showcase Your Leadership Skills
Since this role involves leading a team, be prepared to discuss your previous experience in people management. Think of specific examples where you've positively influenced team members or improved team performance through your leadership style.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities and how you handle difficult situations. Prepare scenarios from your past experiences where you successfully managed challenges, especially in a team setting, to demonstrate your capability.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the company culture, team dynamics, or future projects. This shows your genuine interest in the role and helps you gauge if the company is the right fit for you.
