At a Glance
- Tasks: Provide empathetic support and assess claims for clients involved in road traffic incidents.
- Company: Join a dynamic team in Liverpool focused on customer service excellence.
- Benefits: Enjoy up to 35 days holiday, mental health support, and flexible working options.
- Other info: Opportunities for career growth through fairs, leadership programs, and social events.
- Why this job: Make a real difference by helping clients during challenging times while developing your skills.
- Qualifications: Strong customer service skills, empathy, and a positive attitude are essential.
The predicted salary is between 26938 - 26938 £ per year.
Location: Liverpool
Salary: £26,938 per annum plus the opportunity to earn a performance-related bonus of £4,200 paid on a quarterly basis, once established within your role.
Job Type: Full Time, Permanent
Working hours: 37.5 hours per week; Monday to Friday 8.00am - 8.00pm (on a rota basis) 1 in 3 weekends 9.00am-5.00pm.
Responsibilities
- Providing a professional and proactive response in assessing claims in line with policy and procedure.
- Providing an empathetic service to clients who have been involved in road traffic incidents.
- Liaise with external companies and internal departments in a timely and professional manner in order to effectively process the customers claim notification.
- To resolve any issues avoiding expressions of dissatisfaction escalating into complaints.
- Handle First Notification of Loss (FNOL) calls, entering relevant claims details.
- To monitor and manage claims ensuring all services are provided in an agreed timescale.
- Assessing new claims in accordance with policy terms and conditions.
- Identify and initiate any potential recoveries from 3rd parties.
- Handle any complaints in line with FCA guidelines.
- Identifying key requirements for replacement vehicles.
- Work to agreed SLA's and KPI's.
Qualifications
- Excellent customer service skills.
- Naturally empathetic and the ability to connect with people.
- Quick fast-paced problem-solving ability.
- Positive can-do attitude.
- Good IT skills and a confident communicator.
- Passionate about working as part of a team.
- Have the ability to make fast, informed decisions.
- Excellent organisational and prioritisation skills with a strong attention to detail.
- Have a desire to develop skills and experience within the insurance industry.
- The ability to deal with challenging customers and third party insurers.
Benefits
- A maximum of 35 days' holiday (depending on role and tenure) including bank holidays, with additional buy/sell options.
- 24/7 mental health support & free counselling available.
- Grow with us: Through career fairs, leadership programs, and learning on the go!
- Flexible benefits, including early access to salary via our internal platform.
- Hybrid working options to support work-life balance and individual needs.
- Recognition awards, social events & more.
Claims Handler - Customer Service First Response Unit. Job in Liverpool LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Join our dynamic team in Liverpool as a Claims Handler, where we prioritise a supportive work culture that values empathy and professional growth. With competitive salaries, generous holiday allowances, and flexible working options, we empower our employees to thrive both personally and professionally while making a meaningful impact in the insurance industry.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Claims Handler - Customer Service First Response Unit. Job in Liverpool LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to people in the insurance industry, especially those who work at companies you're interested in. A friendly chat can open doors and give you insider info on job openings.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and claims handling. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Show off your skills during the interview! Use specific examples from your past experiences that highlight your problem-solving abilities and empathy. This will help you stand out as a candidate who truly understands the role.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and show your enthusiasm for the position. Plus, it keeps you on their radar!
We think you need these skills to ace Claims Handler - Customer Service First Response Unit. Job in Liverpool LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Claims Handler role. Highlight your customer service skills and any relevant experience you have in handling claims or dealing with clients. We want to see how you connect with people!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills align with our needs. Show us your positive can-do attitude and problem-solving abilities.
Be Clear and Concise:When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, especially when it comes to assessing claims. Avoid jargon and make it easy for us to understand your experience.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Claims Handler in the Customer Service First Response Unit. Familiarise yourself with the key tasks like handling FNOL calls and assessing claims. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Empathy
Since this role involves dealing with clients who have experienced road traffic incidents, it's crucial to demonstrate your empathetic nature. Prepare examples from your past experiences where you've successfully connected with customers or resolved their issues with care and understanding.
✨Brush Up on Your Problem-Solving Skills
The job requires quick thinking and problem-solving abilities. Think of scenarios where you've had to make fast decisions or resolve conflicts. Be ready to discuss these during the interview, as it will highlight your capability to handle challenging situations effectively.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, or growth opportunities within the insurance industry. This shows that you're not just interested in the job, but also in how you can grow and contribute to the team.
