At a Glance
- Tasks: Provide top-notch patient booking and support in a busy Outpatients department.
- Company: Belmont Recruitment, dedicated to quality healthcare services.
- Benefits: Gain valuable experience in a supportive environment with flexible hours.
- Other info: Temporary role with potential for future opportunities.
- Why this job: Make a real difference in patients' lives while developing your skills.
- Qualifications: Customer service experience and strong communication skills required.
The predicted salary is between 24000 - 28000 £ per year.
Belmont Recruitment are currently seeking experienced candidates for a number of Patient Services Assistant vacancies working with our client based in Lincolnshire. These are temporary assignments for an initial duration of three months, working 37.5 hours per week, Monday to Friday.
The successful candidates will provide a high-quality patient booking and telephone support service within the Outpatients department. This will involve arranging both routine and pathway appointments, updating patient records, managing waiting lists, and ensuring national and local targets are met.
Main Duties:- Handling a high volume of inbound and outbound telephone calls from patients and healthcare professionals
- Booking, amending and cancelling outpatient appointments
- Updating and maintaining accurate patient records using internal systems
- Liaising with clinicians, secretaries and departmental staff to coordinate appointments
- Providing patients with clear and accurate information regarding appointments and waiting times
- Managing clinic cancellations and taking appropriate action to minimise disruption
- Supporting reception and clinic administration where required
- Ensuring all work is completed in accordance with confidentiality, ensuring adherence to data protection and Trust guidelines
- Previous experience working in a customer-focused or office-based administrative role
- Strong telephone handling and communication skills
- Experience booking appointments or managing diaries
- Excellent attention to detail and data entry accuracy
- Ability to prioritise workload and work to tight deadlines
- Proficiency in Microsoft Office, including Outlook and Excel
- Must have DBS clearance (preferably on the Update Service)
If your skills match the above criteria, please apply with your up-to-date CV.
Patient Services Specialist. Job in Lincoln LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Belmont Recruitment is an exceptional employer, offering a supportive work environment in Lincolnshire where patient care is at the forefront of our mission. We prioritise employee growth through ongoing training and development opportunities, ensuring that our Patient Services Specialists are equipped to provide outstanding service while enjoying a collaborative and respectful workplace culture. With a commitment to work-life balance and a focus on community impact, we invite you to join our dedicated team in making a difference in patients' lives.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Patient Services Specialist. Job in Lincoln LilyLifestyle Jobs
✨Tip Number 1
Get to know the company! Research Lincoln LilyLifestyle and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since the role involves handling a high volume of calls, consider doing mock calls with friends or family. This will help you feel more confident and articulate when speaking with patients and healthcare professionals.
✨Tip Number 3
Be ready to showcase your attention to detail. During interviews, share examples of how you've successfully managed records or appointments in the past. Highlighting your organisational skills can set you apart from other candidates.
✨Tip Number 4
Apply through our website! We make it easy for you to submit your application directly, ensuring it gets to the right people. Plus, it shows you're proactive and keen on the opportunity!
We think you need these skills to ace Patient Services Specialist. Job in Lincoln LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your relevant experience in customer service and administration. We want to see how your skills match the role of a Patient Services Specialist, so don’t be shy about showcasing your telephone handling and appointment booking expertise!
Show Off Your Communication Skills:Since this role involves a lot of phone calls and liaising with patients and healthcare professionals, let us know about your strong communication skills. Use examples in your application that demonstrate how you’ve effectively communicated in previous roles.
Be Detail-Oriented:Attention to detail is key in this job! When filling out your application, make sure there are no typos or errors. We appreciate candidates who can manage data accurately, so highlight any experience you have with data entry or record-keeping.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Stuff
Before the interview, make sure you understand the role of a Patient Services Specialist. Familiarise yourself with the duties like booking appointments and handling patient queries. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Practice Your Phone Skills
Since this role involves a lot of telephone communication, practice your phone etiquette. You could do mock calls with a friend to get comfortable with handling inquiries and providing information clearly. This will help you shine during the interview when they assess your communication skills.
✨Show Off Your Attention to Detail
Highlight your attention to detail by preparing examples from your past experiences where accuracy was crucial. Whether it’s managing patient records or coordinating appointments, being able to demonstrate this skill will set you apart from other candidates.
✨Be Ready for Scenario Questions
Expect scenario-based questions that test your problem-solving abilities. Think about how you would handle a high volume of calls or manage cancellations. Having a few strategies in mind will show that you can think on your feet and prioritise effectively under pressure.
