At a Glance
- Tasks: Provide top-notch patient booking and support in a busy Outpatients department.
- Company: Join a reputable healthcare provider in Lincolnshire.
- Benefits: Gain valuable experience, work Monday to Friday, and enjoy a supportive team environment.
- Other info: Opportunity for career growth in the healthcare sector.
- Why this job: Make a real difference in patients' lives while developing your administrative skills.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 24000 - 28000 £ per year.
Belmont Recruitment are currently seeking experienced candidates for a number of Patient Services Assistant vacancies working with our client based in Lincolnshire. These are temporary assignments for an initial duration of three months, working 37.5 hours per week, Monday to Friday.
The successful candidates will provide a high-quality patient booking and telephone support service within the Outpatients department. This will involve arranging both routine and pathway appointments, updating patient records, managing waiting lists, and ensuring national and local targets are met.
Main Duties:- Handling a high volume of inbound and outbound telephone calls from patients and healthcare professionals
- Booking, amending and cancelling outpatient appointments
- Updating and maintaining accurate patient records using internal systems
- Liaising with clinicians, secretaries and departmental staff to coordinate appointments
- Providing patients with clear and accurate information regarding appointments and waiting times
- Managing clinic cancellations and taking appropriate action to minimise disruption
- Supporting reception and clinic administration where required
- Ensuring all work is completed in accordance with confidentiality, ensuring adherence to data protection and Trust guidelines
- Previous experience working in a customer-focused or office-based administrative role
- Strong telephone handling and communication skills
- Experience booking appointments or managing diaries
- Excellent attention to detail and data entry accuracy
- Ability to prioritise workload and work to tight deadlines
- Proficiency in Microsoft Office, including Outlook and Excel
- Must have DBS clearance (preferably on the Update Service)
If your skills match the above criteria, please apply with your up-to-date CV.
Patient Services Advisor. Job in Lincoln LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Belmont Recruitment is an exceptional employer, offering a supportive work culture that prioritises employee well-being and professional growth. Located in Lincolnshire, our team enjoys a collaborative environment where they can develop their skills while providing vital patient services. With a commitment to high-quality care and adherence to national standards, we ensure our employees find meaningful and rewarding opportunities in the healthcare sector.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Patient Services Advisor. Job in Lincoln LilyLifestyle Jobs
✨Tip Number 1
Get to know the company! Research LilyLifestyle and their values. When you understand what they stand for, you can tailor your approach during interviews and show them you're a perfect fit.
✨Tip Number 2
Practice your phone skills! Since the role involves handling a lot of calls, try role-playing with a friend or family member. This will help you feel more confident when answering questions about your experience and how you handle patient queries.
✨Tip Number 3
Prepare some questions! At the end of your interview, you'll likely get a chance to ask questions. Think of a few that show your interest in the role and the team dynamics. It’ll make you stand out as someone who’s genuinely keen on the position.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your appreciation and keeps you fresh in their minds. Plus, it’s a great way to reiterate your enthusiasm for the Patient Services Advisor role!
We think you need these skills to ace Patient Services Advisor. Job in Lincoln LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in customer service and administrative roles. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant experience!
Show Off Your Communication Skills:Since this role involves a lot of phone work, it’s crucial to demonstrate your strong communication skills. Use clear and concise language in your application to reflect how you’d handle patient interactions.
Be Detail-Oriented:Attention to detail is key in this role. When filling out your application, double-check for any typos or errors. We appreciate candidates who take the time to ensure their application is polished and professional.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Stuff
Before the interview, make sure you understand the role of a Patient Services Advisor inside out. Familiarise yourself with the key responsibilities like booking appointments and managing patient records. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Practice Your Phone Skills
Since this role involves handling a high volume of calls, practice your telephone communication skills. You could role-play with a friend or family member, simulating common scenarios you might face. This will help you feel more at ease during the interview when discussing your experience with phone handling.
✨Show Off Your Attention to Detail
Highlight your attention to detail during the interview. Bring examples of how you've maintained accurate records or managed appointments in previous roles. This will demonstrate that you can handle the meticulous nature of the job and meet those tight deadlines they’re looking for.
✨Ask Smart Questions
Prepare some thoughtful questions to ask at the end of your interview. Inquire about the team dynamics, the challenges faced in the Outpatients department, or how success is measured in the role. This shows that you’re not just interested in the job, but also in how you can contribute to the team.
