At a Glance
- Tasks: Own and process insurance claims with a keen eye for detail and clear communication.
- Company: Join Goodlord, a dynamic company revolutionising the renting experience.
- Benefits: £1,000 annual development fund, 25 days holiday, and mental health support.
- Other info: Energetic team culture focused on growth and inclusivity.
- Why this job: Make a real impact while developing your skills in a fast-paced environment.
- Qualifications: Detail-oriented, excellent communicator, and tech-savvy.
The predicted salary is between 30000 - 40000 £ per year.
Goodlord’s mission is to be the gold standard platform for renting, and we are on the hunt for an Insurance Claims Facilitator, reporting directly to our Insurance Claims Team Leader, to help us achieve this. We are looking for an Insurance Claims Facilitator who is passionate about delivering a seamless experience for our Rent Protection and Legal Expenses Insurance customers. In this role, you won’t just be “processing” claims; you’ll be the expert owner of each case. We need someone with a keen eye for the smallest details, someone who takes pride in getting it right the first time and ensuring our Letting Agents and Landlords feel supported through every step of the journey. No two days are ever the same at Goodlord, so what you’ll be up to will vary. The pace we move at also means priorities can change, and you’ll need to be comfortable with this (we’ll support you!)
DAY-TO-DAY RESPONSIBILITIES
- Detailed Claims Ownership: Reviewing new claim submissions with a fine-tooth comb. You’ll ensure every piece of evidence from tenancy agreements to rent ledgers is complete and compliant before moving forward.
- Technical Assessment: Using your analytical skills to assess claims against policy wordings. You’ll be responsible for making clear, accurate determinations on cover and explaining these decisions simply and professionally.
- Clear Communication: Keeping the customer at the heart of everything. You’ll provide regular, proactive updates so our customers never have to chase us for information.
- Legal & Recovery Partnership: Working closely with our panel solicitors when mediation isn’t an option. You’ll ensure they have a perfectly prepared evidence pack to help recover property possession and outstanding arrears.
- Financial Accuracy: Processing Rent Protection payments accurately and on time. You’ll have a “zero-error” mindset when it comes to calculating figures and managing settlement timescales.
- Information Excellence: Providing factual, high-quality information in line with our processes, ensuring our records are always audit-ready.
ABOUT YOU
- Forensic Eye for Detail: You’re the type of person who naturally spots an inconsistent date or a missing signature. You understand that in insurance, the small details matter most.
- True Ownership: You take responsibility for your own caseload from start to finish. You don’t just wait for things to happen; you proactively drive your cases toward a resolution.
- Excellent Communication: You can establish rapport and trust quickly over the phone. You’re also a pro at writing clear, concise emails that break down complex information for our customers.
- Super Organized: You have a proven ability to prioritise a busy workload. You’re comfortable juggling multiple tasks without letting the quality of your work slip.
- Resilience & Positivity: You have a “get stuff done” attitude. You stay calm under pressure and thrive in a fast‑paced environment where no two days are the same.
- Tech Savvy: You’re comfortable using various software packages, including Salesforce, and Google Workspace, to keep our data organized and accurate.
IT WOULD ALSO BE GREAT IF
- You have experience in insurance claims, the lettings industry, or a legal/compliance‑heavy environment where attention to detail was your primary focus.
BENEFITS
- Grow with Goodlord: your development is important to us. Have a goal in mind? You can use your £1,000 annual development fund to support it. We guarantee you’ll learn loads and develop both personally and professionally at Goodlord too!
- Your well‑being matters: bi‑weekly coaching with Sanctus to provide a safe place to talk and support your mental health.
- 25 days holiday (plus UK Bank holidays) plus 1 day per full holiday year up to 32 days: We believe regular breaks are essential for well‑being, and we encourage all Goodlordians to take full advantage of their annual leave entitlement.
- Supporting your family: we offer Goodlordians of all genders a generous 3 months of fully‑paid time off to look after their new arrivals.
- Our team: we’re an energetic, sociable, and talented bunch who are super passionate about what we do and determined to make a difference. We’re all in it together, we learn from each other, we’re genuine and we don’t have time for politics.
Goodlord is an equal‑opportunity employer committed to creating an inclusive environment for all applicants. If there is anything you need to participate fully in the interview process we would like to hear about that too. Please note, as we are regulated by the Financial Conduct Authority, all Goodlordians are required to pass a thorough referencing check via Experian before joining the team. We will only ask for references at the point of making an offer. Regrettably we are not able to provide sponsorship for this role.
Insurance Claims Specialist. Job in Lincoln LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Goodlord is an exceptional employer located in Lincoln, offering a vibrant work culture that prioritises employee well-being and professional growth. With a generous annual development fund, extensive holiday allowance, and a supportive team environment, employees are encouraged to thrive both personally and professionally. The company fosters a collaborative atmosphere where every team member is valued, making it an ideal place for those seeking meaningful and rewarding employment in the insurance sector.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Insurance Claims Specialist. Job in Lincoln LilyLifestyle Jobs
✨Tip Number 1
Get to know the company! Research Goodlord and understand their mission and values. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. Since this role requires excellent communication, try role-playing common interview questions with a friend. Focus on breaking down complex information clearly and concisely.
✨Tip Number 3
Show off your organisational skills! Prepare examples from your past experiences where you successfully managed multiple tasks or cases. This will demonstrate your ability to thrive in a fast-paced environment like Goodlord.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join the Goodlord family. Don’t miss out on this opportunity!
We think you need these skills to ace Insurance Claims Specialist. Job in Lincoln LilyLifestyle Jobs
Some tips for your application 🫡
Show Your Attention to Detail:In your application, make sure to highlight your keen eye for detail. Mention specific examples where you've caught mistakes or improved processes, as this aligns perfectly with what we're looking for in an Insurance Claims Specialist.
Communicate Clearly:Since clear communication is key in this role, ensure your application reflects your ability to convey complex information simply. Use concise language and structure your thoughts well to demonstrate your communication skills right from the start.
Demonstrate Ownership:We love candidates who take true ownership of their work. In your application, share instances where you've proactively driven a project or case to resolution. This will show us that you’re ready to take charge of your caseload.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about Goodlord and our culture.
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Master the Details
Since the role requires a forensic eye for detail, make sure to brush up on your knowledge of insurance claims and relevant documentation. Familiarise yourself with tenancy agreements and common claim submissions so you can discuss them confidently during the interview.
✨Showcase Your Ownership
Demonstrate your ability to take true ownership of cases by sharing examples from your past experiences. Talk about how you proactively managed a workload and drove cases to resolution, highlighting your problem-solving skills and commitment to customer satisfaction.
✨Communicate Clearly
Good communication is key in this role. Prepare to discuss how you've effectively communicated complex information in the past, whether through phone calls or emails. Practise breaking down complicated topics into simple terms, as this will show your potential employer that you can keep customers informed and engaged.
✨Embrace Change and Stay Organised
With the fast-paced nature of the job, it's important to convey your adaptability. Share strategies you use to stay organised while juggling multiple tasks. Highlight any tools or software you’re familiar with, like Salesforce or Google Workspace, to show you're tech-savvy and ready to hit the ground running.
