At a Glance
- Tasks: Own and manage insurance claims with precision and care.
- Company: Join Goodlord, a leader in the rental platform industry.
- Benefits: Competitive pay, supportive team, and opportunities for growth.
- Other info: Fast-paced environment with a focus on teamwork and innovation.
- Why this job: Make a real difference by helping customers navigate their insurance claims.
- Qualifications: Detail-oriented, organised, and great at communication.
The predicted salary is between 30000 - 40000 £ per year.
Goodlord’s mission is to be the gold standard platform for renting, and we are looking for an Insurance Claims Facilitator, reporting directly to our Insurance Claims Team Leader, to help us achieve this. We need someone who is passionate about delivering a seamless experience for our Rent Protection and Legal Expenses Insurance customers. In this role, you won’t just be “processing” claims; you’ll be the expert owner of each case. You’ll have a keen eye for the smallest details, take pride in getting it right the first time, and ensure our Letting Agents and Landlords feel supported through every step of the journey.
Insurance Claims Facilitator day-to-day:
- Detailed Claims Ownership: Reviewing new claim submissions with meticulous attention, ensuring every piece of evidence from tenancy agreements to rent ledgers is complete and compliant before moving forward.
- Technical Assessment: Using analytical skills to assess claims against policy wordings and making clear, accurate determinations on cover, explaining decisions simply and professionally.
- Clear Communication: Providing regular, proactive updates so customers never have to chase us for information.
- Legal & Recovery Partnership: Working closely with panel solicitors when mediation isn’t an option, ensuring they have a perfectly prepared evidence pack to recover property possession and outstanding arrears.
- Financial Accuracy: Processing Rent Protection payments accurately and on time, maintaining a zero‑error mindset when calculating figures and managing settlement timescales.
- Information Excellence: Providing factual, high‑quality information in line with our processes, keeping records audit‑ready.
About you
You should apply for Insurance Claims Facilitator if you:
- Have a forensic eye for detail, spotting inconsistencies or missing signatures and understanding that small details matter most in insurance.
- Take ownership of your caseload from start to finish, proactively driving cases toward resolution rather than waiting for events to occur.
- Communicate effectively over the phone and in writing, establishing rapport quickly and breaking down complex information for customers.
- Are super‑organised, able to prioritise a busy workload and juggle multiple tasks without compromising quality.
- Maintain resilience and positivity, staying calm under pressure and thriving in a fast‑paced environment where priorities shift often.
- Are tech‑savvy, comfortable using software packages such as Salesforce and Google Workspace to keep data organised and accurate.
It would also be great if:
- You have experience in insurance claims, the lettings industry, or a legal/compliance‑heavy environment where attention to detail was your primary focus.
Insurance Claims Facilitator. Job in Lincoln LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
At Goodlord, we pride ourselves on being an exceptional employer, offering a vibrant work culture in Lincoln that fosters collaboration and innovation. As an Insurance Claims Facilitator, you will benefit from comprehensive training and development opportunities, ensuring your professional growth while contributing to our mission of delivering outstanding service to our customers. With a focus on employee well-being and a supportive team environment, Goodlord is the ideal place for those seeking a meaningful and rewarding career in the insurance sector.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Insurance Claims Facilitator. Job in Lincoln LilyLifestyle Jobs
✨Tip Number 1
Get to know the company inside out! Research Goodlord’s mission and values, and think about how your skills as an Insurance Claims Facilitator can help them achieve their goals. This will not only boost your confidence but also show them you’re genuinely interested.
✨Tip Number 2
Practice your communication skills! Since this role requires clear and effective communication, try role-playing common scenarios with a friend. This will help you articulate your thoughts better and make a great impression during interviews.
✨Tip Number 3
Show off your organisational skills! Prepare examples of how you’ve managed multiple tasks or cases in the past. Being able to demonstrate your ability to juggle priorities will definitely catch their eye.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and tech-savvy, which is exactly what they’re looking for!
We think you need these skills to ace Insurance Claims Facilitator. Job in Lincoln LilyLifestyle Jobs
Some tips for your application 🫡
Show Your Passion:Let us see your enthusiasm for the role! In your application, mention why you’re excited about being an Insurance Claims Facilitator and how you can contribute to our mission of delivering a seamless experience for our customers.
Be Detail-Oriented:Since we value a forensic eye for detail, make sure to highlight any relevant experiences where you’ve successfully managed complex information or spotted inconsistencies. This will show us that you understand the importance of accuracy in insurance claims.
Communicate Clearly:Effective communication is key in this role. Use your application to demonstrate your ability to break down complex information simply. Whether it’s through your writing style or examples of past interactions, let us know you can connect with customers effortlessly.
Organise Your Application:We love a well-organised application! Make sure your CV and cover letter are structured clearly, showcasing your skills and experiences in a way that’s easy for us to follow. Don’t forget to apply through our website for the best chance!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Master the Details
Since the role requires a forensic eye for detail, make sure you prepare by reviewing common insurance claim scenarios. Familiarise yourself with tenancy agreements and typical documentation to show that you can spot inconsistencies and understand the importance of every detail.
✨Showcase Your Ownership Skills
Be ready to discuss how you take ownership of your work. Prepare examples from your past experiences where you proactively drove cases to resolution. This will demonstrate your ability to manage a caseload effectively and highlight your commitment to delivering a seamless experience.
✨Communicate Clearly
Practice breaking down complex information into simple terms. During the interview, focus on how you would communicate updates to customers. Use role-play scenarios to show your ability to establish rapport quickly and convey information clearly, both verbally and in writing.
✨Emphasise Your Organisational Skills
Prepare to discuss how you prioritise tasks and manage a busy workload. Share specific strategies or tools you use to stay organised, especially in fast-paced environments. This will reassure the interviewer that you can handle multiple tasks without compromising quality.
