At a Glance
- Tasks: Manage customer orders and ensure exceptional service delivery in a dynamic team.
- Company: Join LilyLifestyle, a vibrant company focused on customer satisfaction.
- Benefits: Enjoy competitive pay, supportive team culture, and opportunities for growth.
- Other info: Fast-paced environment with great potential for career advancement.
- Why this job: Make a real difference by providing top-notch service and support to customers.
- Qualifications: Strong English skills, experience with ERP systems, and a keen eye for detail.
The predicted salary is between 25000 - 30000 £ per year.
Working Hours: 7.30am-4pm or 8am-4.30pm
In Your Role as a Customer Service Representative:
- Working within a team, you will be managing customer orders and ensuring exceptional service delivery.
- Responsible for accurate and timely order processing, proactive communication with internal teams and customers, and supporting overall supply chain efficiency.
- Processing customer forecasts, firm orders, and spot orders in the ERP system accurately and on time.
- Provide customers with delivery confirmations, alternative scheduling options, and timely updates on shipment status.
- Manage customer inquiries via email, phone, and portals, ensuring prompt resolution or escalation.
- Collaborate with Planning, Warehouse, Logistics, Sales, and NPI teams to maintain seamless order flow.
- Release shipments to warehouse and coordinate logistics for timely dispatch.
- Attend customer status review calls and maintain proactive communication.
- Learn & demonstrate knowledge of company products, materials, and processes.
To Be Considered for the Position of Customer Service Representative:
- Strong proficiency in English and numeracy skills.
- Experience with ERP systems and Microsoft Office (Excel, Outlook, Teams).
- Proven data entry accuracy and attention to detail.
- Excellent communication and interpersonal skills.
- Ability to prioritise workload in a fast-paced environment.
- Analytical mindset with problem-solving capability.
- Customer focused.
Customer Service Specialist. Job in Lincoln LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
At LilyLifestyle, we pride ourselves on being an exceptional employer, offering a supportive work culture that values teamwork and customer satisfaction. Our Lincoln location provides employees with a vibrant community atmosphere, competitive benefits, and ample opportunities for professional growth within the dynamic field of customer service. Join us to be part of a dedicated team where your contributions are recognised and rewarded, ensuring a fulfilling career path.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Specialist. Job in Lincoln LilyLifestyle Jobs
✨Tip Number 1
Get to know the company inside out! Research LilyLifestyle and understand their products and values. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be managing customer inquiries, it's crucial to demonstrate your ability to communicate clearly and effectively. Role-play with a friend or family member to get comfortable.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've resolved issues or improved processes. Be ready to share these during interviews to highlight your analytical mindset.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and tech-savvy, which is key for a Customer Service Specialist role.
We think you need these skills to ace Customer Service Specialist. Job in Lincoln LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with customer service and any relevant skills, like using ERP systems. We want to see how you can bring your unique flair to the role!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share specific examples of how you've managed customer inquiries or improved service delivery in the past. Let us know why you're excited about joining our team!
Show Off Your Communication Skills:Since this role involves a lot of communication, make sure your application reflects your strong English skills. Use clear and concise language, and don’t forget to proofread for any typos!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Service Specialist. Familiarise yourself with managing customer orders, processing forecasts, and using ERP systems. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Communication Skills
Since this role requires excellent communication, prepare examples of how you've effectively managed customer inquiries in the past. Think about times when you resolved issues or collaborated with teams to enhance service delivery. Practising these scenarios will help you articulate your experience during the interview.
✨Demonstrate Your Problem-Solving Ability
Be ready to discuss specific challenges you've faced in previous roles and how you tackled them. Highlight your analytical mindset and ability to prioritise tasks in a fast-paced environment. This will showcase your capability to handle the demands of the job and contribute positively to the team.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s products, processes, and team dynamics. This not only shows your enthusiasm for the position but also helps you gauge if the company culture aligns with your values. Plus, it gives you a chance to engage with the interviewer on a deeper level.
