At a Glance
- Tasks: Manage customer orders and ensure exceptional service delivery in a dynamic team.
- Company: Join LilyLifestyle, a vibrant company focused on customer satisfaction.
- Benefits: Enjoy competitive pay, supportive team culture, and opportunities for growth.
- Other info: Fast-paced environment with great potential for career advancement.
- Why this job: Make a real difference by providing top-notch service and support to customers.
- Qualifications: Strong English skills, experience with ERP systems, and a keen eye for detail.
The predicted salary is between 25000 - 30000 £ per year.
Working Hours: 7.30am-4pm or 8am-4.30pm
In Your Role as a Customer Service Representative:
- Working within a team, you will be managing customer orders and ensuring exceptional service delivery.
- Responsible for accurate and timely order processing, proactive communication with internal teams and customers, and supporting overall supply chain efficiency.
- Processing customer forecasts, firm orders, and spot orders in the ERP system accurately and on time.
- Provide customers with delivery confirmations, alternative scheduling options, and timely updates on shipment status.
- Manage customer inquiries via email, phone, and portals, ensuring prompt resolution or escalation.
- Collaborate with Planning, Warehouse, Logistics, Sales, and NPI teams to maintain seamless order flow.
- Release shipments to warehouse and coordinate logistics for timely dispatch.
- Attend customer status review calls and maintain proactive communication.
- Learn & demonstrate knowledge of company products, materials, and processes.
To Be Considered for the Position of Customer Service Representative:
- Strong proficiency in English and numeracy skills.
- Experience with ERP systems and Microsoft Office (Excel, Outlook, Teams).
- Proven data entry accuracy and attention to detail.
- Excellent communication and interpersonal skills.
- Ability to prioritise workload in a fast-paced environment.
- Analytical mindset with problem-solving capability.
- Customer focused.
Customer Service Representative. Job in Lincoln LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
At LilyLifestyle, we pride ourselves on being an exceptional employer, offering a supportive work culture that values teamwork and customer satisfaction. Our Lincoln location provides a vibrant environment where employees can thrive, with opportunities for professional growth and development in the dynamic field of customer service. We prioritise employee well-being with flexible working hours and a commitment to maintaining a healthy work-life balance.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative. Job in Lincoln LilyLifestyle Jobs
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on LilyLifestyle. Understand their products and values so you can show them you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be managing customer inquiries, it’s crucial to demonstrate your ability to communicate clearly and effectively. Try role-playing common customer scenarios with a friend.
✨Tip Number 3
Show off your tech skills! Brush up on your ERP system knowledge and Microsoft Office skills, especially Excel. Being able to talk about your experience with these tools will give you an edge during the interview.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows your enthusiasm and keeps you fresh in their minds!
We think you need these skills to ace Customer Service Representative. Job in Lincoln LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with customer service and any relevant skills, like using ERP systems. We want to see how you can bring your unique flair to the role!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share why you're passionate about customer service and how you can contribute to our team. Keep it friendly and professional, just like us!
Show Off Your Communication Skills:Since this role involves a lot of communication, make sure your application reflects your ability to convey information clearly. Use concise language and check for any typos – we love attention to detail!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know the Role Inside Out
Make sure you understand the key responsibilities of a Customer Service Representative. Familiarise yourself with order processing, customer communication, and how to use ERP systems. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Communication Skills
Since this role involves a lot of interaction with customers and internal teams, practice articulating your thoughts clearly. Prepare examples of how you've successfully resolved customer inquiries or collaborated with colleagues in the past. This will demonstrate your excellent communication and interpersonal skills.
✨Demonstrate Your Problem-Solving Ability
Think of specific instances where you've tackled challenges in a fast-paced environment. Be ready to discuss how you prioritised tasks and managed your workload effectively. This will highlight your analytical mindset and ability to handle pressure, which are crucial for this position.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and how success is measured in the role. This shows your enthusiasm and helps you determine if the company is the right fit for you.
