At a Glance
- Tasks: Be the first point of contact for sensitive child welfare concerns.
- Company: Join a leading public-sector provider committed to inclusivity.
- Benefits: Gain valuable experience in a fast-paced, supportive environment.
- Other info: Office-based role with opportunities for personal development.
- Why this job: Make a real difference in children's lives while developing your skills.
- Qualifications: GCSEs in English and Maths; customer service experience preferred.
The predicted salary is between 24000 - 28000 £ per year.
Our Lincolnshire local government clients seek a Customer Service Advisor, Care & Wellbeing. In this crucial and sensitive role within Children's Services, you'll be the first point of contact for anyone who calls Customer Services to report concerns about a child. This will include taking calls from members of the public and professionals such as Police Officers, Nurses and School Teachers. You'll need your clear, concise, and cool-headed communication style to provide information. If you enjoy working in a fast-paced environment, with plenty of variety and the chance to learn new things, then this is the role for you! This will be an office-based role.
Responsibilities
- Gather as much information and detail from the caller as possible, using your professional curiosity to fact-find information and not to take anything at face value.
- Capture all information written up against a framework onto our system and then pass it over to Children's Social Care.
Qualifications
- Essential: GCSE Grade (or equivalent) in English Language and Mathematics.
- NVQ Level 2 in Customer Service or equivalent experience.
- Advanced Microsoft Office (Word, Excel, Outlook), social media and CRM.
- Successful candidates will demonstrate a passion for delivering excellent customer service, strong communication skills, and the ability to handle sensitive information with discretion.
- Excellent IT skills, including proficiency with Microsoft Office and Windows, are also essential.
- Ability to use a range of software packages to an advanced level.
- Relevant local authority knowledge and experience (desirable).
- Strong communication skills.
- Strong interpersonal skills.
- Ability to multitask whilst remaining calm and professional in a pressurised, fast-paced customer service environment.
- Commitment to the principles of equality and diversity.
- Experience in dealing with demanding customers.
- Friendliness, helpfulness and positive attitude.
- Proactive approach to continuous personal development.
- Understanding of the Equality Act legislation (desirable).
- Knowledge of GDPR principles (desirable).
Hours for this role will be between 08:00 and 18:00, Monday to Friday.
Compliance Requirements
- 3 Years References.
- Willing to engage in the Pre-Engagement Questionnaire and mandatory pre-screening application process.
Diamond Blaque Group, a leading public-sector provider, is acting as the employment Business for this vacancy. We are dedicated to fostering an inclusive environment that values diversity and equal opportunity in the workplace.
Customer Service Advisor - Care & Wellbeing. Job in Lincoln LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
As a leading public-sector provider in Lincoln, Diamond Blaque Group offers a supportive and inclusive work environment for Customer Service Advisors in Care & Wellbeing. Employees benefit from a commitment to professional development, a diverse workplace culture, and the opportunity to make a meaningful impact in the community by supporting vulnerable children and families. With a focus on teamwork and continuous learning, this role provides a rewarding career path in a fast-paced and dynamic setting.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - Care & Wellbeing. Job in Lincoln LilyLifestyle Jobs
✨Tip Number 1
Get to know the company! Research Lincoln LilyLifestyle and understand their values, especially around care and wellbeing. This will help you tailor your approach during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since this role involves handling sensitive information, it’s crucial to convey your thoughts clearly and calmly. Try mock interviews with friends or family to get comfortable with discussing your experiences.
✨Tip Number 3
Show off your multitasking abilities! In a fast-paced environment like this, being able to juggle multiple tasks is key. Prepare examples from your past experiences where you successfully managed several responsibilities at once.
✨Tip Number 4
Apply through our website! We make it easy for you to submit your application directly, and it shows your commitment to joining our team. Plus, you’ll be one step closer to landing that Customer Service Advisor role!
We think you need these skills to ace Customer Service Advisor - Care & Wellbeing. Job in Lincoln LilyLifestyle Jobs
Some tips for your application 🫡
Show Your Communication Skills:In your written application, make sure to highlight your clear and concise communication style. This role is all about being the first point of contact, so we want to see how you can convey information effectively.
Demonstrate Your Customer Service Passion:Let us know why you’re passionate about delivering excellent customer service. Share any relevant experiences that showcase your ability to handle sensitive situations with discretion and professionalism.
Tailor Your Application:Don’t just send a generic application! Tailor your CV and cover letter to reflect the specific skills and qualifications mentioned in the job description. We love seeing candidates who take the time to connect their experience to our needs.
Apply Through Our Website:Make sure to apply through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Service Advisor in Care & Wellbeing. Familiarise yourself with the responsibilities and the types of calls you might handle. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Practice Your Communication Skills
Since this role requires clear and concise communication, practice articulating your thoughts. You could do mock interviews with friends or family, focusing on how to convey sensitive information effectively. Remember, staying calm and professional is key!
✨Show Your Empathy
In this role, you'll be dealing with sensitive situations. Be prepared to discuss how you would handle difficult conversations or emotional callers. Share examples from your past experiences where you've shown empathy and understanding, as this will demonstrate your suitability for the role.
✨Be Ready for Scenario Questions
Expect scenario-based questions during the interview. Think about how you would gather information from a caller while remaining calm under pressure. Prepare specific examples that highlight your problem-solving skills and ability to multitask in a fast-paced environment.
