At a Glance
- Tasks: Assist customers with care services, providing information and support via phone and email.
- Company: Local Authority offering vital community services in Lincoln.
- Benefits: Full training provided, supportive team environment, and a chance to make a difference.
- Other info: Dynamic role with opportunities for personal growth and development.
- Why this job: Be the first point of contact for those needing help, making a real impact in people's lives.
- Qualifications: Customer service experience preferred; strong communication and IT skills essential.
The predicted salary is between 24000 - 28000 £ per year.
Aatom Recruitment is looking for a Customer Service Advisor for the Care & Wellbeing Hub on behalf of a Local Authority.
Contract Duration: 3 Months
Hours Per Week: 37
Shift Patterns: Monday to Friday between the hours of 08:00 to 18:00.
About the role: The Customer Service Centre is the First Point of Contact for many of the Council's Services, including Adult Care, Children's Services, Highways, Registration & Celebratory Services, and Library Services. We deliver a diverse range of services that play an important part in people's lives - whether it is carrying out a Strength Based Conversation to enable a resident to remain independently at home, taking a contact to support a Child in Need, or simply renewing a library book; it can be hard, but rewarding work.
The Opportunity: We have vacancies available in our Customer Service Centre based in Lincoln in our Adult Care Team. Using the strength-based approach to enable positive change in people's lives, you will deal with contacts via telephone and email from the public and professionals who are contacting us for information and advice, to report a safeguarding issue, or to access a service from Adult Care, the Council's Carer Service, and/or the Wellbeing Service. These calls can be complex, sensitive, and emotive, but with the training received, you will use your call control, professional curiosity, and excellent communication skills to gather the relevant information to determine the most appropriate outcome for the customer.
About you: You will be a passionate and customer-focused candidate with experience of working within a busy Customer Care or Customer Service Centre environment. Experience within a social care setting would be preferred, but not essential as full training will be provided. Excellent typing and sound IT skills are essential as you will be required to type and talk (Direct input) to ensure the contact is taken as efficiently as possible.
Customer Service Advisor - Care & Wellbeing Hub. Job in Lincoln LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Aatom Recruitment offers a supportive and dynamic work environment for Customer Service Advisors in the Care & Wellbeing Hub, located in Lincoln. With a strong focus on employee development, you will receive comprehensive training to enhance your skills while making a meaningful impact in the community. Enjoy a collaborative culture that values your contributions and provides opportunities for growth within local authority services.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - Care & Wellbeing Hub. Job in Lincoln LilyLifestyle Jobs
✨Tip Number 1
Get to know the company! Research the Local Authority and their services. Understanding their mission and values will help you tailor your approach during interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with sensitive and complex issues, role-play scenarios with friends or family. This will help you feel more confident when handling calls and emails in real situations.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insights into the work culture and may even give you tips on how to stand out during the hiring process.
✨Tip Number 4
Apply through our website! We make it easy for you to submit your application directly. Plus, it shows that you're proactive and serious about landing the Customer Service Advisor role in the Care & Wellbeing Hub.
We think you need these skills to ace Customer Service Advisor - Care & Wellbeing Hub. Job in Lincoln LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight any relevant experience in customer care or social services, and show us how your skills align with the job description.
Showcase Your Communication Skills:Since this role involves dealing with sensitive and complex situations, it's crucial to demonstrate your excellent communication skills. Use clear and concise language in your application to reflect your ability to convey information effectively.
Highlight Your IT Proficiency:As you'll be typing and talking simultaneously, let us know about your IT skills. Mention any relevant software or systems you've used in previous roles to show you're tech-savvy and ready for the demands of the job.
Apply Through Our Website:We encourage you to apply directly through our website. This way, you can ensure your application reaches us quickly and efficiently, and you’ll have access to all the latest updates about the role.
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Advisor role in the Care & Wellbeing Hub. Familiarise yourself with the services provided by the council and think about how your skills can contribute to supporting residents. This will help you answer questions confidently and show your genuine interest.
✨Showcase Your Communication Skills
Since this role involves handling sensitive and complex calls, practice articulating your thoughts clearly. You might want to prepare examples of how you've effectively communicated in previous roles, especially in challenging situations. This will demonstrate your ability to handle the emotional aspects of the job.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and customer service approach. Think of scenarios where you've had to use your call control and professional curiosity. Prepare a few examples that highlight your experience in dealing with difficult customers or sensitive issues.
✨Demonstrate Your Passion for Helping Others
This role is all about making a positive impact on people's lives. Be ready to share why you're passionate about customer service and how you can contribute to the wellbeing of others. Showing your empathy and commitment to helping residents will resonate well with the interviewers.
