At a Glance
- Tasks: Provide top-notch IT support and troubleshoot tech issues across the business.
- Company: Join a dynamic team at LilyLifestyle, where innovation meets support.
- Benefits: Enjoy life insurance, cashback healthcare, and exclusive retail discounts.
- Other info: We value diversity and welcome applicants from all backgrounds.
- Why this job: Be the go-to tech hero and make a real difference in a growing team.
- Qualifications: Experience in IT support and strong knowledge of Microsoft environments.
The predicted salary is between 25000 - 35000 £ per year.
We are looking for a proactive IT Support Technician to provide high quality technical support across the business. You will be a key point of contact for IT issues, helping maintain systems, support users, and keep our technology running smoothly.
Key Responsibilities
- Deliver 1st/2nd line support via phone, email, and in person
- Manage and resolve support tickets, escalating when needed
- Install, configure, and maintain laptops, desktops, Macs, and software
- Troubleshoot hardware, software, and mobile device issues
- Maintain IT asset records and equipment storage
- Support Windows Server, Active Directory, DNS, DHCP, Group Policy, and DFS
- Assist with IT projects, system upgrades, and office moves
What You’ll Bring
- Experience in IT support or service desk roles
- Strong Microsoft environment knowledge (Windows 10/11, Microsoft 365, Windows Server)
- Good understanding of PC hardware and basic networking
- Experience with ticketing systems (desirable)
- Relevant certifications (CompTIA, MCP) are a bonus
Skills
- Excellent communication and customer service
- Proactive, hands-on approach
- Strong multitasking and prioritisation abilities
- Willingness to learn and develop
Benefits
- Life insurance
- Cashback healthcare plan
- Retail and high street discounts
- Additional enhanced benefits with service
If you’re passionate about delivering great IT support and want to join a growing team, we’d love to hear from you. We welcome applicants from all backgrounds.
IT Support Technician (Leyland). Job in Leyland LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
At LilyLifestyle, we pride ourselves on being an excellent employer, offering a dynamic work culture that fosters collaboration and innovation. As an IT Support Technician in Leyland, you'll benefit from comprehensive training and development opportunities, alongside a competitive benefits package that includes life insurance and a cashback healthcare plan. Join our growing team where your contributions are valued, and enjoy the perks of retail discounts and enhanced benefits with service.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Technician (Leyland). Job in Leyland LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for those interviews! Research common IT support questions and practice your responses. We recommend setting up mock interviews with friends or using online resources to boost your confidence.
✨Tip Number 3
Show off your skills! If you’ve got a portfolio of projects or a GitHub account, make sure to highlight them during interviews. Demonstrating your hands-on experience can really set you apart from other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love hearing from passionate candidates who are eager to join our team!
We think you need these skills to ace IT Support Technician (Leyland). Job in Leyland LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in IT support and showcases your skills with Microsoft environments. We want to see how you can bring your unique flair to the role!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Tell us why you're passionate about IT support and how your proactive approach can help keep our technology running smoothly.
Show Off Your Communication Skills:Since you'll be the go-to person for IT issues, it's important to demonstrate your excellent communication skills. Use clear and concise language in your application to show us you can connect with users effectively.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any updates from our team!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 10/11, Microsoft 365, and basic networking. Be ready to discuss how you've tackled IT issues in the past, as this will show your hands-on experience and problem-solving skills.
✨Show Off Your Customer Service Skills
As an IT Support Technician, communication is key. Prepare examples of how you've provided excellent customer service in previous roles. Think about times when you turned a frustrated user into a satisfied one – those stories will resonate well!
✨Familiarise Yourself with Ticketing Systems
If you have experience with ticketing systems, be sure to mention it! If not, do a bit of research on common systems used in IT support. Understanding how to manage and resolve support tickets will demonstrate your readiness for the role.
✨Ask Questions About the Team and Projects
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics and upcoming IT projects. This shows your enthusiasm for the role and helps you gauge if the company is the right fit for you.
