At a Glance
- Tasks: Provide top-notch IT support and keep our tech running smoothly.
- Company: Join a dynamic team at LilyLifestyle in Leyland.
- Benefits: Enjoy life insurance, cashback healthcare, and retail discounts.
- Other info: Great opportunities for learning and career growth await you.
- Why this job: Be the go-to tech hero and make a real difference.
- Qualifications: Experience in IT support and strong Microsoft skills required.
The predicted salary is between 25000 - 35000 £ per year.
We are looking for a proactive IT Support Technician to provide high quality technical support across the business. You will be a key point of contact for IT issues, helping maintain systems, support users, and keep our technology running smoothly.
Key Responsibilities
- Deliver 1st/2nd line support via phone, email, and in person
- Manage and resolve support tickets, escalating when needed
- Install, configure, and maintain laptops, desktops, Macs, and software
- Troubleshoot hardware, software, and mobile device issues
- Maintain IT asset records and equipment storage
- Support Windows Server, Active Directory, DNS, DHCP, Group Policy, and DFS
- Assist with IT projects, system upgrades, and office moves
What You’ll Bring
- Experience in IT support or service desk roles
- Strong Microsoft environment knowledge (Windows 10/11, Microsoft 365, Windows Server)
- Good understanding of PC hardware and basic networking
- Experience with ticketing systems (desirable)
- Relevant certifications (CompTIA, MCP) are a bonus
Skills
- Excellent communication and customer service
- Proactive, hands-on approach
- Strong multitasking and prioritisation abilities
- Willingness to learn and develop
Benefits
- Life insurance
- Cashback healthcare plan
- Retail and high street discounts
- Additional enhanced benefits with service
If you’re passionate about delivering great IT support and want to join a growing team, we’d love to hear from you. We welcome applicants from all backgrounds.
IT Support Technician. Job in Leyland LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
At LilyLifestyle, we pride ourselves on being an excellent employer, offering a dynamic work culture that fosters collaboration and innovation. As an IT Support Technician in Leyland, you'll benefit from comprehensive training and development opportunities, alongside a competitive benefits package that includes life insurance and cashback healthcare plans. Join our growing team where your contributions are valued, and enjoy the perks of retail discounts while working in a supportive environment that encourages personal and professional growth.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Technician. Job in Leyland LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your IT projects and achievements. This gives potential employers a taste of what you can do beyond just a CV.
✨Tip Number 3
Prepare for interviews by practising common IT support scenarios. Think about how you'd troubleshoot specific issues or handle difficult users. The more prepared you are, the more confident you'll feel!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace IT Support Technician. Job in Leyland LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in IT support and showcases your skills relevant to the role. We want to see how your background aligns with what we're looking for, so don’t be shy about mentioning your Microsoft environment knowledge and any relevant certifications!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how you can contribute to our team. We love seeing enthusiasm, so let your personality come through while keeping it professional.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled IT issues in the past. We’re keen on proactive individuals, so share specific instances where you’ve resolved problems or improved processes. This will help us see your hands-on approach in action!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 10/11, Microsoft 365, and the basics of networking. Be ready to discuss your experience with troubleshooting hardware and software issues, as well as any relevant certifications you might have.
✨Show Off Your Customer Service Skills
As an IT Support Technician, communication is key. Prepare examples of how you've successfully resolved user issues in the past. Highlight your proactive approach and ability to handle multiple tasks while keeping users happy.
✨Familiarise Yourself with Ticketing Systems
If you have experience with ticketing systems, be sure to mention it! If not, do a bit of research on common systems used in IT support. Understanding how to manage and resolve support tickets will show you're ready for the role.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company’s IT infrastructure or upcoming projects. This shows your genuine interest in the role and helps you gauge if the company is the right fit for you.
