At a Glance
- Tasks: Support patients with exceptional service and manage appointments in a busy private practice.
- Company: Join an award-winning private doctors' surgery in North Leeds.
- Benefits: Competitive pay, supportive team environment, and opportunities for personal growth.
- Other info: Dynamic role with a focus on teamwork and patient care.
- Why this job: Make a real difference in patients' lives while developing your skills in healthcare.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 29120 - 33280 £ per year.
Private Doctors surgery in North Leeds LS8
Salary circa £14-16 ph dependent on skills and experience
Hours midday 6pm daily Monday to Friday with Saturday hours to be discussed. Site based, no hybrid working.
Our client, The Private Doctors, is an award‑winning surgery based in North Leeds providing same‑day concierge GP consulting. They are now looking to recruit an experienced Patient Services & Concierge Coordinator to join their existing team.
Responsibilities
- Care of patients in reception and waiting area
- Answering phone calls and emails
- Patient appointment scheduling
- Daily diary management
- Preparation and filing of patient notes
- General housekeeping in reception, waiting areas and WCs
- Performing administrative tasks including letters, clinic printed matter, patient surveys and new patient packs
- Follow‑up telephone calls to patients
- Responsible for screening calls to risk‑assess patients prior to arranging their appointment
- Provide administrative assistance across a range of areas, such as photocopying, filing/archiving, sorting post, etc.
Essential Skills and Experience
- Excellent customer service, interpersonal and communication skills
- Outstanding listening skills and ability to empathise with patients’ needs and concerns
- Appropriate sense of discretion in dealing with varied and difficult situations
- Ability to convey a positive attitude in all dealings with others, whether patients or staff members
- Ability to work as a team member
- Treats patients and co‑workers with respect
- Ability to effectively prioritise calls from patients to ensure appropriate action/scheduling
- Ability to manage multiple tasks simultaneously
- Excels under pressure
- Highly motivated
- Exceptional personal organisational skills
- IT skills
- Attentive to detail
- Good problem‑solving skills
Patient Services & Concierge Coordinator. Job in Roundhay LilyLifestyle Jobs in Leeds employer: United Cerebral Palsy of Georgia
The Private Doctors is an award-winning surgery located in North Leeds, offering a supportive and dynamic work environment for the Patient Services & Concierge Coordinator role. With a focus on exceptional patient care, employees benefit from a collaborative culture that values communication and teamwork, alongside opportunities for professional growth within the healthcare sector. The site-based position allows for meaningful interactions with patients, ensuring a rewarding experience in a well-respected practice.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Patient Services & Concierge Coordinator. Job in Roundhay LilyLifestyle Jobs in Leeds
✨Tip Number 1
Get to know the company! Research The Private Doctors and their values. When you understand what they stand for, you can tailor your approach during interviews and show them you're a perfect fit.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will help you articulate your thoughts clearly and confidently when it’s your turn to shine.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart outfit can boost your confidence and show that you take the opportunity seriously.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Patient Services & Concierge Coordinator. Job in Roundhay LilyLifestyle Jobs in Leeds
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in patient services and administrative roles. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your customer service and organisational abilities!
Craft a Personal Cover Letter:Your cover letter is your chance to shine! Use it to express why you’re passionate about working with patients and how you can contribute to our team. Keep it friendly and professional, just like the atmosphere we create at The Private Doctors.
Showcase Your Communication Skills:Since this role involves a lot of interaction with patients and staff, make sure your application reflects your excellent communication skills. Whether it's through your writing style or examples of past experiences, let us see how you connect with others!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at The Private Doctors!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Patient Services & Concierge Coordinator. Familiarise yourself with tasks like patient appointment scheduling and managing daily diaries. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role heavily relies on excellent customer service, prepare examples from your past experiences where you've successfully handled difficult situations or provided outstanding support. Be ready to discuss how you empathised with patients' needs and concerns, as this will resonate well with the interviewers.
✨Demonstrate Your Organisational Skills
Highlight your ability to manage multiple tasks simultaneously, especially under pressure. You might want to share specific strategies you use to stay organised, such as prioritising tasks or using digital tools for diary management. This will reassure them that you can handle the fast-paced environment of a private doctors' surgery.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask at the end of your interview. Inquire about the team dynamics, the types of patients they typically see, or how they measure success in this role. This shows that you're not only interested in the job but also in how you can contribute to their success.
