At a Glance
- Tasks: Provide five-star service to patients and manage appointments in a busy private practice.
- Company: Award-winning private doctors' surgery in North Leeds.
- Benefits: Competitive pay, supportive team environment, and opportunities for personal growth.
- Other info: Fast-paced role with a focus on teamwork and patient satisfaction.
- Why this job: Join a dynamic team and make a real difference in patient care.
- Qualifications: Experience in customer service or healthcare, with excellent communication skills.
The predicted salary is between 29120 - 33280 £ per year.
Experienced Receptionist & Private Patient Co-ordinator for a private doctors surgery in North Leeds LS8.
Salary: circa £14-16 per hour dependent on skills and experience.
Hours: Midday to 6pm daily, Monday to Friday, with Saturday hours to be discussed. Site based, no hybrid working.
Our client, The Private Doctors, is an award-winning surgery providing same-day concierge GP consulting. They are looking to recruit an experienced receptionist/private patient co-ordinator to join their existing team.
Reporting directly to the Practice Manager, you will be responsible for all patient service and communication, both face to face and over the telephone. You will care for patients throughout their treatment journey, ensuring they receive five-star service.
This role would ideally suit an individual with experience in a surgery or aesthetic clinic, or within a customer-centric industry delivering excellent customer service.
The role will include, but is not limited to:
- Care of patients in reception and waiting area
- Answering phone calls and emails
- Patient appointment scheduling
- Daily diary management
- Preparation and filing of patient notes
- General housekeeping in reception, waiting areas and WCs
- Performing administrative tasks including letters, clinic printed matter, patient surveys and new patient packs
- Follow up telephone calls to patients
- Responsible for screening calls to risk assess patients prior to arranging their appointment
- Provide administrative assistance across a range of areas, such as photocopying, filing/archiving, sorting post, etc.
Essential Skills and Experience:
- Excellent customer service, interpersonal and communication skills
- Outstanding listening skills and ability to empathise with patients' needs and concerns
- Appropriate sense of discretion in dealing with varied and difficult situations
- Ability to convey a positive attitude in all dealings with others, whether patients or staff members
- Ability to work as a team member
- Treats patients and co-workers with respect
- Ability to effectively prioritise calls from patients to ensure appropriate action/scheduling
- Ability to manage multiple tasks simultaneously
- Excels under pressure
- Highly motivated
- Exceptional personal organisational skills
- IT skills
- Attentive to detail
- Good problem-solving skills
Experienced Receptionist and Patient Coordinator. Job in Roundhay LilyLifestyle Jobs in Leeds employer: United Cerebral Palsy of Georgia
The Private Doctors is an award-winning surgery located in North Leeds, offering a supportive and dynamic work environment for its employees. With a strong focus on patient care and exceptional customer service, the company fosters a culture of teamwork and respect, providing ample opportunities for professional growth and development. Employees enjoy a competitive salary, flexible working hours, and the chance to be part of a dedicated team that prioritises delivering five-star service to patients.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Experienced Receptionist and Patient Coordinator. Job in Roundhay LilyLifestyle Jobs in Leeds
✨Tip Number 1
Get to know the company before your interview! Research The Private Doctors and their values. This way, you can tailor your responses to show how you fit into their culture and mission.
✨Tip Number 2
Practice your communication skills! Since this role is all about patient interaction, make sure you can convey empathy and professionalism in your conversations. Role-play with a friend or family member to get comfortable.
✨Tip Number 3
Prepare some questions to ask during your interview. This shows you're genuinely interested in the role and helps you assess if it's the right fit for you. Think about what you want to know about the team and the work environment.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the position and keeps you on their radar.
We think you need these skills to ace Experienced Receptionist and Patient Coordinator. Job in Roundhay LilyLifestyle Jobs in Leeds
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in customer service and any relevant roles in medical or aesthetic settings. We want to see how your skills match what we're looking for!
Craft a Personal Cover Letter:Your cover letter is your chance to shine! Share why you're passionate about providing five-star service and how you can contribute to our team at The Private Doctors. Let us know what makes you the perfect fit!
Show Off Your Communication Skills:Since this role involves a lot of patient interaction, make sure your application reflects your excellent communication skills. Use clear and concise language, and don’t forget to proofread for any typos!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an Experienced Receptionist and Patient Coordinator. Familiarise yourself with the specific tasks mentioned in the job description, like patient appointment scheduling and managing communications. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this position is all about providing five-star service, be ready to share examples from your past experiences where you excelled in customer service. Think of situations where you had to empathise with patients or handle difficult situations with grace. This will highlight your interpersonal skills and ability to connect with patients.
✨Prepare for Common Interview Questions
Anticipate questions related to prioritising tasks, managing multiple responsibilities, and dealing with challenging patients. Practise your responses so you can convey your problem-solving skills and organisational abilities confidently. Remember, the interviewers want to see how you think on your feet!
✨Dress the Part and Be Professional
Even though the role is site-based, first impressions matter! Dress smartly and maintain a professional appearance. This shows respect for the practice and indicates that you take the opportunity seriously. Plus, it sets a positive tone for the interview right from the start.
