At a Glance
- Tasks: Coordinate service operations and manage client contracts in a dynamic office environment.
- Company: Established service provider with over 50 years of success in London.
- Benefits: Competitive salary, overtime opportunities, generous holiday allowance, and pension scheme.
- Other info: Office-based role in Canary Wharf with excellent career progression opportunities.
- Why this job: Join a growing team and make a real impact in the Energy Services Division.
- Qualifications: Experience in HVAC/FM industry and strong customer service skills required.
The predicted salary is between 32000 - 38000 £ per year.
Position: Lead Service Coordinator
Location: Office‑Based Canary Wharf
Salary: up to 38k, depending on experience
Our client is a major service provider in London with over 50 years of success and continued growth. They are seeking a Lead Service Coordinator to take contract ownership and work closely with the operations manager and the service desk manager. The Lead Service Coordinator will join their ever‑expanding Energy Services Division. This division operates across London, managing a range of blue‑chip portfolios. The work carried out is a combination of planned maintenance and repair works as well as reactive works from our call‑out service. As the Lead Service Coordinator, you will be working out of the company's office in Canary Wharf, Monday to Friday.
Responsibilities
- Schedule all works across the flagship contract
- Answer inbound calls from clients
- Raise and schedule jobs
- Provide updates on work
- Arrange engineers and subcontractors to attend works
- Compile reports for ongoing works, client and senior management
- Manage SLA & KPIs
- Raise purchase orders
- Manage material orders
Job Requirements
- Experience in the HVAC and FM industry
- Office based in Canary Wharf
- Previous role held as Service Coordinator / Helpdesk or similar
- Highly adept at handling inbound calls for customer queries and service requests
- Highly proficient in CAFM systems, Microsoft Word, Excel, PowerPoint, Outlook
- Administration responsibilities including filing, preparing documents, receipting, keeping and updating records
Salary & Benefits
- Basic Salary of £32,000‑38,000 (DOE)
- 08:00‑17:00 Monday to Friday – Office based in Canary Wharf
- Overtime available
- 23 days holiday + Bank Holidays – increasing with service
- Pension 4%
Lead Service Coordinator. Job in London LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
As a leading service provider with over 50 years of experience, our company offers an exceptional work environment in the vibrant Canary Wharf area. We prioritise employee growth through ongoing training and development opportunities, while our supportive culture fosters collaboration and innovation. With competitive salaries, generous holiday allowances, and a commitment to work-life balance, we are dedicated to ensuring our employees find meaningful and rewarding careers with us.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Lead Service Coordinator. Job in London LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to your connections in the HVAC and FM industry. You never know who might have a lead on the Lead Service Coordinator role or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company and their Energy Services Division. Be ready to discuss how your experience aligns with their needs, especially around managing SLAs and KPIs.
✨Tip Number 3
Show off your skills! If you’re proficient in CAFM systems and Microsoft Office, make sure to highlight that during conversations. Practical examples of how you've used these tools can really impress.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Lead Service Coordinator. Job in London LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Lead Service Coordinator role. Highlight your experience in the HVAC and FM industry, and don’t forget to mention any relevant skills with CAFM systems and customer service.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the role. Mention your previous experience as a Service Coordinator and how it aligns with the responsibilities listed in the job description.
Showcase Your Communication Skills:Since this role involves handling inbound calls and managing client queries, make sure to demonstrate your strong communication skills in your application. Use clear and concise language to show that you can handle customer interactions effectively.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Stuff
Make sure you brush up on your knowledge of the HVAC and FM industry. Familiarise yourself with common terms and practices, especially those related to service coordination. This will help you answer questions confidently and show that you're serious about the role.
✨Showcase Your Experience
Prepare specific examples from your previous roles that highlight your experience as a Service Coordinator or in similar positions. Think about times when you successfully managed schedules, handled customer queries, or dealt with unexpected challenges. This will demonstrate your capability to handle the responsibilities of the Lead Service Coordinator.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess how you would handle real-life situations in the role. Practice responses to questions like how you would manage conflicting schedules or deal with an unhappy client. This shows your problem-solving skills and ability to think on your feet.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of your interview. Inquire about the team dynamics, the company's approach to managing SLAs and KPIs, or how they measure success in the Energy Services Division. This not only shows your interest but also helps you gauge if the company is the right fit for you.
