At a Glance
- Tasks: Manage logistics accounts, monitor KPIs, and ensure customer satisfaction.
- Company: Dynamic logistics company on the outskirts of Swindon.
- Benefits: Negotiable salary, potential for permanent position, and supportive team environment.
- Other info: Opportunity for career growth and to work in a collaborative team.
- Why this job: Join a fast-paced industry and build strong customer relationships while developing your skills.
- Qualifications: 1+ years in logistics, excellent communication, and problem-solving skills.
The predicted salary is between 30000 - 40000 £ per year.
We are currently recruiting for our client who are a logistics company based on the outskirts of Swindon.
Responsibilities and Tasks:
- Day to day responsibility for the management of individual accounts within operational aspects.
- Ensure that KPIs are up to date and can be provided monthly to both the relevant customer, and management within the business.
- Ensure the day to day SLAs of outbound/inbound sectors are monitored and escalated when not going to be met.
- Monitoring order volumes/flows and receipts daily of their accounts, escalating where required to help various teams plan resources for warehouse needs.
- Keeping close relations with their CRM and the relevant TL within the warehouse.
- Correctly invoice for all aspects (apart from hourly charges) of work conducted across accounts on a weekly/monthly basis.
- Invoice relevant customers in a timely manner in line with expectations set by management.
- Ensuring that all relevant order/customer references are included on relevant shipping labels to ensure we can relate costs when invoicing.
- Have the ability to manage a number of accounts and prioritise tasks where needed across said accounts.
- First line & prompt communication with customers should queries or complaints arise, and escalate internally so Walker internal team are aware of issues.
- Ensuring costs are being correctly charged in line with customer rates, this can be picking and packing charges/courier charges/storage charges etc, and elevate internally if not correct, and need assisting amending.
- Attending meetings internally to discuss accounts.
- Attend meetings on site with clients to discuss their account and offer a day to day perspective.
- Ensure to elevate and identify rework tasks within the accounts and raise this to the rework manager in order to get this completed in a timely manner.
- Managing customer expectations to ensure tasks or delays are managed effectively and keeping the customer in close contact and up to date.
- Ensure that any health and safety concerns are escalated to the relevant team through the SharePoint so that action can be taken to resolve health and safety risks.
- Attend team meetings internally where required to ensure you are up to date on the latest Walker information.
- Maintain and strengthen customer relationships and ensure all their logistics needs are met.
- Answer the phone when calls are transferred through via reception, when reception is on leave, answer the phone to outside calls.
- The ability to hold one on one meetings with customers via Zoom/Teams to build and aid the customer relations.
Person Specification:
- Self-motivated, good organisation skills.
- Reliable.
- Process driven.
- Have great customer service skills.
- Have great communication skills, both internally within the team, and externally client facing.
- The ability to think of solutions and work arounds.
- Availability to potentially work weekends when needed for stock takes etc, 4-5 times per year max.
- Articulate and numerate with good presentation skills.
- Competent in the use of Windows Office Packages and Logistics Management Systems.
- Minimum of 1 years experience within the Logistics or similar industry.
Logistics Account Manager - Temporary to Permanent. Job in Lambourn LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Join a dynamic logistics company on the outskirts of Swindon, where we prioritise employee growth and foster a collaborative work culture. As a Logistics Account Manager, you'll enjoy competitive salary options, opportunities for professional development, and the chance to build strong relationships with clients while ensuring their logistics needs are met efficiently. Our commitment to a supportive environment and open communication makes us an excellent employer for those seeking meaningful and rewarding careers.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Logistics Account Manager - Temporary to Permanent. Job in Lambourn LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to your connections in the logistics industry and let them know you're on the hunt for a Logistics Account Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its operations. Understand their KPIs and SLAs, and be ready to discuss how your experience aligns with their needs. Show them you’re not just another candidate; you’re the one they need!
✨Tip Number 3
Practice your communication skills! Since this role involves a lot of client interaction, being articulate and confident is key. Try mock interviews with friends or family to get comfortable discussing your experience and how you can manage customer expectations.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might be perfect for you. Plus, it’s a great way to show your interest in working with us directly. Let’s get you that Logistics Account Manager position!
We think you need these skills to ace Logistics Account Manager - Temporary to Permanent. Job in Lambourn LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Logistics Account Manager role. Highlight your experience in managing accounts, customer service skills, and any relevant logistics knowledge. We want to see how you fit into our team!
Craft a Compelling Cover Letter:Your cover letter should tell us why you're the perfect fit for this position. Share specific examples of how you've successfully managed accounts or improved customer relations in the past. Let your personality shine through!
Showcase Your Skills:Don’t forget to mention your organisational skills and ability to handle multiple accounts. We love candidates who can think on their feet and come up with solutions, so give us some examples of when you've done just that!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Logistics Inside Out
Make sure you brush up on logistics terminology and processes. Understand the key performance indicators (KPIs) and service level agreements (SLAs) that are crucial for the role. This will show your potential employer that you're not just familiar with the industry, but that you can hit the ground running.
✨Demonstrate Your Customer Service Skills
Prepare examples of how you've successfully managed customer relationships in the past. Think about specific situations where you resolved issues or improved client satisfaction. This will highlight your ability to maintain strong customer relations, which is vital for this position.
✨Showcase Your Organisational Skills
Be ready to discuss how you prioritise tasks and manage multiple accounts. You might want to share a time when you had to juggle competing demands and how you ensured everything was handled efficiently. This will demonstrate your reliability and process-driven mindset.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s logistics operations and their expectations for the role. This shows your genuine interest in the position and helps you gauge if the company culture aligns with your values. Plus, it gives you a chance to engage in a meaningful conversation during the interview.
