At a Glance
- Tasks: Manage logistics accounts, monitor KPIs, and ensure customer satisfaction.
- Company: Dynamic logistics company on the outskirts of Swindon.
- Benefits: Negotiable salary, potential for permanent position, and supportive team environment.
- Other info: Opportunity for career growth and to work with a motivated team.
- Why this job: Join a fast-paced industry and build strong customer relationships while developing your skills.
- Qualifications: 1+ years in logistics, excellent communication, and organisational skills.
The predicted salary is between 30000 - 40000 £ per year.
Temporary to Permanent
Salary negotiable dependent on experience
Outskirts of Swindon
We are currently recruiting for our client who are a logistics company based on the outskirts of Swindon.
Responsibilities and Tasks
- Day to day responsibility for the management of individual accounts within operational aspects.
- Ensure that KPIs are up to date and can be provided monthly to both the relevant customer, and management within the business.
- Ensure the day to day SLAs of outbound/inbound sectors are monitored and escalated when not going to be met.
- Monitoring order volumes/flows and receipts daily of their accounts, escalating where required to help various teams plan resources for warehouse needs.
- Keeping close relations with their CRM and the relevant TL within the warehouse.
- Correctly invoice for all aspects (apart from hourly charges) of work conducted across accounts on a weekly/monthly basis.
- Invoice relevant customers in a timely manner in line with expectations set by management.
- Ensuring that all relevant order/customer references are included on relevant shipping labels to ensure we can relate costs when invoicing.
- Have the ability to manage a number of accounts and prioritise tasks where needed across said accounts.
- First line & prompt communication with customers should queries or complaints arise, and escalate internally so Walker internal team are aware of issues.
- Ensuring costs are being correctly charged in line with customer rates, this can be picking and packing charges/courier charges/storage charges etc, and elevate internally if not correct, and need assisting amending.
- Attending meetings internally to discuss accounts.
- Attend meetings on site with clients to discuss their account and offer a day to day perspective.
- Ensure to elevate and identify rework tasks within the accounts and raise this to the rework manager in order to get this completed in a timely manner.
- Managing customer expectations to ensure tasks or delays are managed effectively and keeping the customer in close contact and up to date.
- Ensure that any health and safety concerns are escalated to the relevant team through the SharePoint so that action can be taken to resolve health and safety risks.
- Attend team meetings internally where required to ensure you are up to date on the latest Walker information.
- Maintain and strengthen customer relationships and ensure all their logistics needs are met.
- Answer the phone when calls are transferred through via reception, when reception is on leave, answer the phone to outside calls.
- The ability to hold one on one meetings with customers via Zoom/Teams to build and aid the customer relations.
Person Specification
- Self-motivated, good organisation skills.
- Reliable.
- Process driven.
- Have great customer service skills.
- Have great communication skills, both internally within the team, and externally client facing.
- The ability to think of solutions and work arounds.
- Availability to potentially work weekends when needed for stock takes etc, 4-5 times per year max.
- Articulate and numerate with good presentation skills.
- Competent in the use of Windows Office Packages and Logistics Management Systems.
- Minimum of 1 years experience within the Logistics or similar industry.
Logistics Account Manager. Job in Lambourn LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Join a dynamic logistics company on the outskirts of Swindon, where we prioritise employee growth and foster a collaborative work culture. As a Logistics Account Manager, you'll benefit from competitive salary negotiations, opportunities for professional development, and a supportive environment that values your contributions to customer satisfaction and operational excellence.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Logistics Account Manager. Job in Lambourn LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to your connections in the logistics industry and let them know you're on the hunt for a Logistics Account Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its clients. Understand their logistics needs and think about how you can contribute to their success. This will help you stand out as a candidate who’s genuinely interested in the role.
✨Tip Number 3
Practice your communication skills! As a Logistics Account Manager, you'll need to manage customer expectations and handle queries effectively. Role-play with a friend or family member to get comfortable with potential interview questions.
✨Tip Number 4
Don't forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it shows you're proactive and serious about landing that job!
We think you need these skills to ace Logistics Account Manager. Job in Lambourn LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Logistics Account Manager role. Highlight your experience in managing accounts, customer service skills, and any relevant logistics knowledge. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific experiences that relate to the job description and show us your passion for logistics and customer relations.
Showcase Your Communication Skills:Since communication is key in this role, make sure your application reflects your ability to communicate effectively. Use clear language and structure your application well. We love a good, organised presentation!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Logistics Inside Out
Make sure you brush up on logistics terminology and processes. Understand the key performance indicators (KPIs) and service level agreements (SLAs) that are crucial for the role. This will show your potential employer that you're not just familiar with the industry, but that you can hit the ground running.
✨Demonstrate Your Customer Service Skills
Prepare examples of how you've successfully managed customer relationships in the past. Think about specific situations where you resolved issues or improved client satisfaction. This will highlight your ability to maintain and strengthen customer relationships, which is vital for a Logistics Account Manager.
✨Showcase Your Organisational Skills
Be ready to discuss how you prioritise tasks and manage multiple accounts. You might want to share a time when you had to juggle various responsibilities and how you ensured everything was completed on time. This will demonstrate your reliability and process-driven mindset.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s logistics operations and their expectations for the role. This shows your genuine interest in the position and helps you gauge if the company is the right fit for you. Plus, it gives you a chance to engage in a meaningful conversation with your interviewers.
