At a Glance
- Tasks: Manage customer relationships and maximise sales opportunities in a growing team.
- Company: Established company in Kirkcaldy with a focus on growth and development.
- Benefits: Highly competitive salary, excellent benefits, and training opportunities.
- Other info: Perfect for those eager to grow and develop their skills.
- Why this job: Join a dynamic team and advance your career in sales management.
- Qualifications: 5+ years in sales/customer service and 2+ years in team leadership.
The predicted salary is between 30000 - 40000 £ per year.
Our well established Kirkcaldy based client are looking for a Senior Internal Sales adviser to join the sales team who are going through a period of growth. Reporting into the UK Sales Director, your role will be to manage existing and prospective customers to maximise product take up and sales opportunities with the view of progressing into Internal Sales Team Leader/Inside Sales Manager roles.
Responsibilities:
- Taking incoming sales enquiries professionally and offering product advice as required.
- Preparing customer quotations ensuring profitability is maximised by up‑selling and cross‑selling.
- Obtaining pricing and availability from suppliers for non‑stock items as necessary.
- Ensuring all quotes and feedback from customer discussions are accurately recorded on the CRM.
- Maximise CCB on every order.
- Focus on cross‑marketing on every call we have with the customer and record on the CRM.
- Assist with leading and managing the internal sales team day‑to‑day, balancing call volumes, service levels and incoming call queues; provide back‑up phone support as required.
- Act as first‑line contact and escalation point for team queries and customer service complaints; resolve issues promptly and follow up to ensure satisfaction.
- Lead or participate in systems testing and implement improvements from customer satisfaction and NPS feedback.
- Processing sales orders quickly and accurately, working in line with company procedures.
- Dealing with and resolving customer issues speedily and documenting and reporting them to the team supervisor as necessary.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Qualifications & Experience:
- 5 years+ experience in sales/customer service.
- 2 years+ experience in people management/team leading ideally.
- Proven customer support experience or experience as a client service representative.
- Experience of working with technical or complex information.
- Track record of over‑achieving quota.
- Strong phone contact handling skills.
- Familiarity with CRM systems and practices.
- Ability to build effective working relationships with internal and external customers.
- Customer orientation and ability to adapt/respond to different types of characters.
- Excellent communication skills.
- Ability to multi‑task, prioritise, and manage time effectively.
- Ability to influence.
- Strong attention to detail.
- Skilled in negotiation and dealing with complaints.
You will receive a highly competitive salary (DOE) + excellent benefits, training and development. This role will suit someone looking to grow and develop their career to the next level! Please send your CV and application over for consideration.
Senior Internal Sales Adviser. Job in Kirkcaldy LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Join a dynamic and growing sales team in Kirkcaldy, where your contributions will be valued and rewarded. Our company fosters a supportive work culture that prioritises employee development, offering excellent training and career progression opportunities, including pathways to leadership roles. With a competitive salary and comprehensive benefits, this is an ideal environment for those seeking meaningful and fulfilling employment.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Senior Internal Sales Adviser. Job in Kirkcaldy LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for a Senior Internal Sales Adviser role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research the company and its products thoroughly. Be ready to discuss how your experience aligns with their needs, especially in sales and customer service. Show them you’re the perfect fit for their growing team!
✨Tip Number 3
Practice your pitch! Whether it’s over the phone or face-to-face, being able to communicate your skills and experiences confidently is key. Role-play with a friend or in front of the mirror until you feel like a sales superstar!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly!
We think you need these skills to ace Senior Internal Sales Adviser. Job in Kirkcaldy LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Senior Internal Sales Adviser. Highlight your sales experience, especially any leadership roles you've had, and don’t forget to mention your CRM skills!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this position. Mention specific achievements in sales and how you’ve successfully managed teams or customer relationships.
Showcase Your Customer Service Skills:Since this role involves handling customer complaints and providing solutions, make sure to include examples of how you've effectively resolved issues in the past. We love seeing how you can turn a negative into a positive!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Stuff
Make sure you’re well-versed in the products and services offered by the company. Brush up on any technical details or complex information that might come up during the interview. This will show your potential employer that you’re not just a sales whiz, but also someone who understands the ins and outs of what they’re selling.
✨Showcase Your Experience
With over 5 years in sales or customer service, you’ve got a wealth of experience to draw from. Prepare specific examples of how you’ve successfully managed customer relationships, resolved complaints, or led a team. This will help demonstrate your capability to handle the responsibilities of the Senior Internal Sales Adviser role.
✨Be Ready to Discuss CRM Skills
Since familiarity with CRM systems is key for this role, be prepared to discuss your experience with them. Talk about how you’ve used CRM tools to track customer interactions, manage sales opportunities, and improve service levels. Highlighting your attention to detail in this area can set you apart from other candidates.
✨Demonstrate Your Leadership Potential
As this role could lead to a team leader position, it’s important to showcase your leadership skills. Share examples of how you’ve balanced call volumes, supported team members, or improved team performance in previous roles. This will show that you’re not just looking for a job, but are genuinely interested in growing within the company.
