At a Glance
- Tasks: Manage customer relationships and drive sales growth in a dynamic team environment.
- Company: Established company in Kirkcaldy with a focus on growth and development.
- Benefits: Competitive salary up to £45k, excellent benefits, and training opportunities.
- Other info: Join a supportive team and make a real impact on customer satisfaction.
- Why this job: Kickstart your career in sales and progress into a management role.
- Qualifications: 5+ years in sales/customer service and 2+ years in team leadership.
The predicted salary is between 40000 - 45000 £ per year.
Our well established Kirkcaldy based client are looking for a Senior Internal Sales Executive/Manager to join the sales team who are going through a period of growth. Reporting into the UK Sales Director, your role will be to manage existing and prospective customers to maximise product take up and sales opportunities with the view to progressing into an Internal Sales Manager role once established.
Your key duties:
- Taking incoming sales enquiries professionally and offering product advice as required.
- Preparing customer quotations ensuring profitability is maximised by up‑selling and cross‑selling.
- Obtaining pricing and availability from suppliers for non‑stock items as necessary.
- Ensuring all quotes and feedback from customer discussions are accurately recorded on the CRM.
- Maximise CCB on every order.
- Focus on cross marketing on every call we have with the customer and record on the CRM.
- Assist with leading and managing the internal sales team day‑to‑day, balancing call volumes, service levels and incoming call queues; provide back‑up phone support as required.
- Act as first‑line contact and escalation point for team queries and customer service complaints; resolve issues promptly and follow up to ensure satisfaction.
- Lead or participate in systems testing and implement improvements from customer satisfaction and NPS feedback.
- Processing sales orders quickly and accurately, working in line with company procedures.
- Dealing with and resolving customer issues speedily and documenting and reporting them to the management where necessary.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Required skills and experience:
- 5 years+ experience in sales/customer service.
- 2 years+ experience in people management/team leading ideally.
- Proven customer support experience or experience as a client service representative.
- Experience of working with technical or complex information.
- Track record of over‑achieving quota.
- Strong phone contact handling skills.
- Familiarity with CRM systems and practices.
- Ability to build effective working relationships with internal and external customers.
- Customer orientation and ability to adapt/respond to different types of characters.
- Excellent communication skills.
- Ability to multi‑task, prioritise, and manage time effectively.
- Ability to influence.
- Strong attention to detail.
- Skilled in negotiation and dealing with complaints.
Benefits: You will receive a highly competitive salary of up to £45k (DOE – may be flexible for the right person) + excellent benefits and bonus scheme, training and development. This job will ideally suit someone looking to grow and develop their career into a management position once established in the role.
Internal Sales Executive / Manager. Job in Kirkcaldy LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Join a dynamic and growing team in Kirkcaldy as an Internal Sales Executive/Manager, where your contributions will be valued and rewarded. With a competitive salary of up to £45k, excellent benefits, and a clear pathway for career progression into management, this role offers a supportive work culture that prioritises employee development and satisfaction. Embrace the opportunity to thrive in a collaborative environment that encourages innovation and personal growth.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Internal Sales Executive / Manager. Job in Kirkcaldy LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for an Internal Sales Executive/Manager role. You never know who might have the inside scoop on openings!
✨Tip Number 2
Prepare for those interviews by practising common sales scenarios. Think about how you would handle customer complaints or upselling products. We want you to shine and show off your skills in managing customer relationships!
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive and take that extra step to connect with us directly.
We think you need these skills to ace Internal Sales Executive / Manager. Job in Kirkcaldy LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Internal Sales Executive/Manager. Highlight your sales experience, especially any leadership roles, and showcase how you've maximised sales opportunities in the past.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for our team. Mention specific experiences that relate to managing customer relationships and driving sales growth.
Show Off Your CRM Skills:Since we value accurate record-keeping, make sure to mention your familiarity with CRM systems. Share examples of how you've used these tools to enhance customer interactions and improve sales processes.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Product Inside Out
Make sure you’re well-versed in the products you'll be discussing. Research the company’s offerings and think about how you can up-sell or cross-sell them. This will not only show your enthusiasm but also your ability to maximise sales opportunities.
✨Master the CRM System
Familiarise yourself with CRM systems, as they are crucial for recording customer interactions. Be prepared to discuss how you’ve used CRM tools in the past to manage customer relationships and track sales progress.
✨Showcase Your People Skills
Since this role involves managing a team, highlight your experience in people management. Share specific examples of how you've led teams, resolved conflicts, or improved team performance. This will demonstrate your readiness for the Internal Sales Manager role.
✨Prepare for Customer Scenarios
Think of potential customer complaints or queries that might arise and prepare your responses. Show that you can handle difficult situations with ease and provide effective solutions, which is key for maintaining customer satisfaction.
