At a Glance
- Tasks: Manage customer accounts and ensure seamless service from order to delivery.
- Company: Established Fife-based company with a focus on customer satisfaction.
- Benefits: Competitive salary up to £33k, flexible working hours, and excellent benefits.
- Other info: Office-based Mon-Thurs, work from home on Fridays finishing at 2pm.
- Why this job: Join a dynamic team and make a real impact in customer service.
- Qualifications: Experience in customer service or sales within supply chain is preferred.
The predicted salary is between 33000 - 33000 £ per year.
Our well established Fife based client are seeking a Customer Sales Administrator to join their Supply Chain team. This is a fantastic opportunity for someone who thrives in a fast-paced, customer-focused environment and enjoys taking ownership of accounts end-to-end.
You will be responsible for managing a portfolio of customer accounts, ensuring a seamless service from order through to delivery. Acting as a key point of contact, you will coordinate all aspects of account management, including forecasting, order processing, fulfilment, and performance tracking. You will also provide cover for priority accounts when required, supporting the wider Supply Chain function to maintain exceptional service levels.
Your key duties will include:
- Manage and coordinate customer accounts, building strong working relationships
- Act as the primary contact for all account-related communication
- Oversee the full order lifecycle: forecasting, processing, fulfilment, and delivery
- Monitor and report on OTIF (On Time In Full) performance
- Provide regular updates and order status reports to customers
- Work closely with planning, operations, quality, and finance teams to meet customer requirements
- Handle customer queries and complaints, ensuring effective resolution
- Ensure pricing accuracy and support invoice and debtor management alongside finance
- Coordinate customer meetings to review performance and future demand
- Support planning and scheduling activities to align supply with demand
- Identify opportunities to improve processes and enhance customer experience
To be suitable for this busy and challenging role you will have the following key skills and experience:
- Experience in a Customer Service /Sales/Accounts admin role within supply chain, logistics
- Strong organisational and multitasking skills with excellent attention to detail
- Confident communicator, able to build relationships both internally and externally
- Commercial awareness with the ability to manage priorities and make decisions
- Experience with forecasting, planning, or order management systems is advantageous
- Proactive, solutions-focused mindset with a continuous improvement approach
You will receive a highly competitive salary of up to 33k (doe) + excellent benefits. The role is office based Mon-Thurs and Friday from home finishing at 2pm. Please send your CV and application for consideration.
Customer Sales Administrator. Job in Kirkcaldy LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Join a well-established Fife-based company that values its employees and fosters a dynamic work culture. As a Customer Sales Administrator, you will enjoy a competitive salary and excellent benefits, while working in a supportive environment that encourages professional growth and development. With flexible working arrangements and a focus on teamwork, this role offers a unique opportunity to thrive in a fast-paced, customer-centric setting.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Sales Administrator. Job in Kirkcaldy LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Customer Sales Administrator role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their supply chain processes and think about how your skills can enhance their customer service. This will help you stand out as someone who’s genuinely interested in the role.
✨Tip Number 3
Practice your communication skills! As a Customer Sales Administrator, you'll need to build strong relationships. Role-play common scenarios with a friend to get comfortable handling customer queries and complaints effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to connect directly with us.
We think you need these skills to ace Customer Sales Administrator. Job in Kirkcaldy LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Customer Sales Administrator role. Highlight your experience in customer service and supply chain, and don’t forget to mention any relevant skills like forecasting or order management systems.
Showcase Your Communication Skills:Since you'll be the primary contact for account-related communication, it’s crucial to demonstrate your confident communication style. Use examples in your application that show how you've built strong relationships in previous roles.
Detail Your Organisational Skills:This role requires strong organisational and multitasking abilities. In your application, give specific examples of how you’ve managed multiple tasks or projects simultaneously while maintaining attention to detail.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Customer Accounts
Before the interview, take some time to research the company and its customer accounts. Understand their products, services, and any recent news. This will help you demonstrate your interest and show that you're ready to manage those accounts effectively.
✨Showcase Your Organisational Skills
Since this role requires strong organisational abilities, prepare examples from your past experiences where you've successfully managed multiple tasks or projects. Be ready to discuss how you prioritised your workload and ensured everything ran smoothly.
✨Communicate Clearly and Confidently
As a key point of contact for customers, effective communication is crucial. Practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend to refine your responses and get comfortable with the format.
✨Prepare for Problem-Solving Questions
Expect questions about how you would handle customer queries or complaints. Think of specific examples where you've resolved issues in the past. Highlight your proactive approach and solutions-focused mindset to show that you're the right fit for the role.
