At a Glance
- Tasks: Manage customer queries through calls and build strong relationships.
- Company: Join a global financial services organisation with a supportive team.
- Benefits: Hybrid work, competitive salary, bonuses, and generous holiday allowance.
- Other info: Great career growth opportunities and a focus on upskilling.
- Why this job: Develop your skills in a dynamic environment while making a real difference.
- Qualifications: Customer service experience and a willingness to learn are essential.
The predicted salary is between 26000 - 26000 £ per year.
Position: Customer Solutions Agent
Location: Kilmarnock (Hybrid)
Salary: £26,000 pa and opportunity to earn up to £500 bonus per month
Start date across 2026, interviews happening now!
Pertemps is working with a global financial services organisation looking for Customer Solutions Agents to join their busy team. We are looking for hardworking and driven individuals who are confident navigating various systems and speaking on the phone. This role offers the opportunity to develop strengths in a collaborative team that focuses on upskilling. If you are an outcome-focused and confident individual with a background in Customer Service, Retail or Hospitality and based in Ayrshire, we would like to hear from you.
Benefits
- Hybrid work: 3 days in office, 2 days from home after 3 months.
- 37.5 hours per week – Mon‑Thu shifts 8am‑8pm, Fri 9am‑5pm & 1 in 3 Sat 8am‑2pm.
- 28 days holiday, increasing to 31 days after 5 years.
- Pension (5% employee & minimum 4% employer contributions).
- Life Assurance of 3 × annual salary.
- Free medical, dental and optical cash plan.
Responsibilities
- Manage a pipeline of inbound and outbound calls to resolve customer queries.
- Create strong, trustworthy relationships with customers.
- Navigate and update relevant systems with customer information.
- Work to achieve set KPIs, ensuring these are met on a weekly basis.
- Ensure adherence to company policies and procedures.
Skills and Experience
- Driven and confident individual, willing to learn new skills.
- Strong customer service experience.
- Experience working to meet KPIs.
- Availability Monday‑Friday and occasional Saturday shifts.
- Strong computer skills.
You must pass a credit check and disclosure check to be successful in this position. For more information, please apply to the link and one of our team will be in touch.
Customer Assistant. Job in Kilmarnock LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Join a dynamic global financial services organisation in Kilmarnock as a Customer Solutions Agent, where you will thrive in a supportive and collaborative work culture. Enjoy the benefits of hybrid working, generous holiday allowances, and a strong focus on employee development, all while being part of a team that values your contributions and encourages growth. With competitive salary packages and additional bonuses, this role offers a meaningful opportunity to enhance your career in customer service.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant. Job in Kilmarnock LilyLifestyle Jobs
✨Tip Number 1
Get to know the company! Research their values and culture so you can show how you fit in during interviews. This will help us stand out as a candidate who truly understands what they’re about.
✨Tip Number 2
Practice your phone skills! Since this role involves a lot of calls, we should rehearse common customer scenarios. This way, we’ll be ready to impress with our confidence and problem-solving abilities.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local job fairs. This can give us insider tips and maybe even a referral, which can really boost our chances.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we can tailor our application to highlight our relevant experience directly related to the role.
We think you need these skills to ace Customer Assistant. Job in Kilmarnock LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Solutions Agent role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of your past experiences in customer service, retail, or hospitality that demonstrate your skills and confidence.
Showcase Your Skills:Don’t forget to mention your strong computer skills and ability to navigate various systems. We’re looking for someone who can hit the ground running, so let us know how you’ve successfully managed similar tasks in the past!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get in touch with you quickly. Don’t miss out on this opportunity!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to share specific examples of how you've handled customer queries in the past, especially in fast-paced environments like retail or hospitality.
✨Familiarise Yourself with the Company
Do a bit of research on the global financial services organisation you're interviewing with. Understanding their values and services will help you tailor your answers and show that you're genuinely interested in the role.
✨Practice Your Communication Skills
Since this role involves a lot of phone interaction, practice speaking clearly and confidently. You might even want to do a mock interview with a friend to get comfortable with articulating your thoughts under pressure.
✨Prepare for KPI Questions
Be ready to discuss how you've met KPIs in previous roles. Think of specific metrics you've achieved and how you can apply that experience to meet the targets set by the company.
