At a Glance
- Tasks: Help customers become debt-free through inbound and outbound calls.
- Company: Join one of the UK’s largest buyers and collectors of unpaid loans.
- Benefits: Earn £26,000 plus potential £500 monthly bonus and enjoy hybrid working.
- Other info: Enjoy 28 days holiday, staff discounts, and a supportive work environment.
- Why this job: Make a real difference in people's lives while building a long-term career.
- Qualifications: Excellent communication skills and previous customer service experience required.
The predicted salary is between 26000 - 26000 £ per year.
Customer Solutions Agent Kilmarnock - Start date 13th July 2026 £26,000 per annum plus potential £500 monthly bonus. Fantastic opportunity to join one of the UK’s largest buyers and collectors of unpaid loans and other forms of credit. As a Collections Agent, you will handle inbound and outbound calls to help customers become debt‑free. You will receive best‑in‑class training and, once trained, work within a Voice team as part of our wider Collections team. This is a long‑term career opportunity with a multi‑national company based in our award‑winning, low‑carbon HALO Kilmarnock site.
Key Skills Required
- Excellent written and communication skills
- Previous call centre or customer service experience
- Ability to work towards targets
- A team player
- Ability to show empathy whilst being resilient
Working Hours and Benefits
- Hybrid working: 3 days in our Kilmarnock office and 2 days working at home after 3 months
- 37.5 hours per week (Mon–Thu shifts 8am–8pm, Fri 9am–5pm & 1 in 3 Sat 8am–2pm)
- 28 days holiday (increasing to 31 days after 5 years)
- Pension: 5% employee and minimum 4% employer contributions
- Life Assurance: 3 × annual salary
- Free medical, dental, and optical healthcare cash plan
Additional Benefits
- Staff discounts at a wide range of shops and online retailers
- Health and Wellbeing programme
- Employee Assistance Scheme
- Modern Apprenticeship Scheme
Bonus payable after training is complete. All successful candidates will be subject to background checks which include 5‑year work references, criminal background checks and basic credit checks. HRC Recruitment is an equal opportunities employer, and all applications will be treated as such.
Collections Customer Advisor. Job in Kilmarnock LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Join a dynamic and supportive team at one of the UK’s leading buyers and collectors of unpaid loans, where you will receive exceptional training and work in a modern, eco-friendly environment at our HALO Kilmarnock site. With a strong focus on employee wellbeing, we offer hybrid working options, generous holiday allowances, and a comprehensive benefits package that includes healthcare plans and staff discounts, making it an ideal place for those seeking a rewarding career with growth opportunities.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Collections Customer Advisor. Job in Kilmarnock LilyLifestyle Jobs
✨Tip Number 1
Get to know the company! Research their values and mission. When you understand what they stand for, you can tailor your conversations to show how you fit right in.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. The more comfortable you are, the better you'll come across during the real deal.
✨Tip Number 3
Be ready to showcase your skills! Think of examples from your past experiences that highlight your customer service abilities and resilience. This is your chance to shine!
✨Tip Number 4
Don’t forget to follow up! After your interview, drop a quick thank-you email to express your appreciation. It shows you're keen and keeps you fresh in their minds.
We think you need these skills to ace Collections Customer Advisor. Job in Kilmarnock LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Collections Customer Advisor role. Highlight your previous customer service experience and any relevant skills that match the job description. We want to see how you can bring value to our team!
Show Off Your Communication Skills:Since excellent written communication is key for this role, ensure your application is clear and concise. Use proper grammar and spelling, and don’t forget to express your empathy and resilience in your writing. We love candidates who can communicate effectively!
Be Honest About Your Experience:If you have call centre or customer service experience, shout about it! But if you’re new to the field, don’t worry. Just be honest about your skills and how you can learn and grow with us. We appreciate authenticity and a willingness to improve.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll get all the info you need about the role and our company. Plus, we love seeing applications come through our own platform!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Stuff
Before the interview, make sure you understand the role of a Collections Customer Advisor. Familiarise yourself with the company’s mission and values, especially their approach to helping customers become debt-free. This will show your genuine interest in the position.
✨Showcase Your Skills
Highlight your previous customer service experience during the interview. Be ready to share specific examples of how you've handled challenging situations or targets in the past. This will demonstrate your ability to work under pressure and your resilience.
✨Practice Empathy
As a Collections Agent, empathy is key. Prepare to discuss how you would handle sensitive conversations with customers. Think about scenarios where you had to show understanding while still being firm, and be ready to role-play these situations if asked.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions. Inquire about the training process, team dynamics, or what success looks like in this role. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
