At a Glance
- Tasks: Enhance customer experiences by processing bets and engaging with customers daily.
- Company: Join Betfred, a leading bookmaker with a rich history and innovative spirit.
- Benefits: Competitive pay, bonuses, 24/7 online GP access, and employee wellbeing support.
- Other info: Enjoy career growth opportunities and a commitment to diversity and inclusion.
- Why this job: Be part of a dynamic team and make a real impact in the betting industry.
- Qualifications: Must be 18+, with great customer service skills and a passion for learning.
The predicted salary is between 20000 - 25000 £ per year.
From humble beginnings on the shop floor to becoming a world-renowned bookmaker, Betfred has been on a remarkable journey and we want you to be part of this fantastic innovative business. Established in Salford, Manchester, 1967 we started with a clear and simple vision: to provide the ultimate betting experience for our customers. Today we have evolved and pride ourselves in delivering unparalleled entertainment experiences worldwide.
Whilst a lot has changed over the years, we have always stayed true to our roots. Our story started in retail and while it remains the heart of our business, we have also embraced the digital landscape. With over 1300 shops we continue to play a vital role in local communities across the UK while expanding our presence online. We owe our success to our unique story and dedicated colleagues, and the next chapter involves you.
Working in our retail teams, you will enhance Betfred customers' experiences every single day. From our gaming machines to our sports offering, you will need to be on the ball when it comes to our products and services. In doing so, you will help create a welcoming environment where our customers' experiences are always enjoyable and responsible.
No two days are the same, but your main responsibilities will include:
- Processing customers' bets in a timely and attentive manner.
- Attending to all customer queries quickly and knowledgeably.
- Engaging customers with expert knowledge of our products and promotions.
- Supporting key promotional events throughout the sporting calendar.
- Maintaining a well-presented environment which customers love to be a part of.
- Being a team player; collaboration is key to improving the customer experience.
- Handling cash transactions with the utmost care and accuracy.
- Following our Think 25 policy and adhering to our age verification processes.
We are here to help you realise your individual goals. To kick off your Betfred journey, we will provide you with a structured training programme, all aimed at helping you settle into your new role as quickly as possible. By the end of the programme, you will be ready to open and close the Betfred shop and be all set for life in your role as Assistant Sales Manager.
We are dedicated to promoting safer gambling practices to ensure a responsible and enjoyable experience for all our customers. We prioritise player safety and well-being, providing resources and support for those who may need assistance. Our commitment to responsible gambling is integral to our operations, and we actively promote awareness and education to help our customers make informed decisions. Together, we can create a safer gambling environment for everyone.
What you’ll need to succeed:
- Be 18+ and have the right to work in the UK.
- Must be able to work evenings, weekends, and public holidays.
- Outstanding customer service skills and the ability to engage all customers.
- A passion for sports, betting and gaming is beneficial but not essential.
- An eagerness to learn, develop and flourish within the Betfred family.
What’s in it for you:
- A competitive rate of pay and pension contribution.
- Generous discretionary bonus schemes, incentives and competitions.
- An annual leave entitlement that increases with your length of service.
- Access to an online GP 24/7, 365 days a year for you and your immediate family.
- Employee wellbeing support through our Employee Assistance Programme.
- Enhanced Maternity & Paternity pay.
- Long service recognition.
- Access to a pay day savings scheme, financial coach and up to 40% of your earned wage ahead of payday, through Wagestream.
At Betfred we are committed to promoting equality, diversity, and inclusion (EDI) in our workplace. We believe that a diverse workforce drives innovation and enhances our success. We welcome applications from individuals of all backgrounds, identities, and experiences. If you require reasonable adjustments during the recruitment process or have specific needs, please let us know, and we will be happy to accommodate you. Join us in creating an inclusive environment where everyone can thrive.
Your Betfred journey starts now.
Retail Customer Service Associate - 40 Hours. Job in Kidlington LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
At Betfred, we pride ourselves on being an excellent employer, offering a vibrant work culture that values diversity and inclusion. As a Retail Customer Service Associate in Kidlington, you'll benefit from a structured training programme, competitive pay, and generous bonuses, all while contributing to a team dedicated to enhancing customer experiences. With opportunities for personal growth and a commitment to employee wellbeing, Betfred is the perfect place to build a rewarding career in the exciting world of betting and gaming.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Retail Customer Service Associate - 40 Hours. Job in Kidlington LilyLifestyle Jobs
✨Tip Number 1
Get to know Betfred inside out! Familiarise yourself with their products, services, and the latest promotions. This way, when you walk into that interview, you’ll be ready to impress with your knowledge and enthusiasm.
✨Tip Number 2
Practice your customer service skills! Think about how you would handle different customer scenarios. Role-playing with a friend can help you feel more confident and prepared for those tricky questions during the interview.
✨Tip Number 3
Network like a pro! Connect with current or former Betfred employees on LinkedIn. They can provide insider tips and maybe even put in a good word for you. Plus, it shows you’re genuinely interested in being part of the team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest job openings and updates right there, making your job search a breeze.
We think you need these skills to ace Retail Customer Service Associate - 40 Hours. Job in Kidlington LilyLifestyle Jobs
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for customer service and the betting industry shine through. We want to see that you’re excited about the role and ready to engage with our customers!
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with what we’re looking for. Mention specific examples of how you've provided excellent customer service in the past.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This helps us see your strengths quickly!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Stuff
Before the interview, brush up on Betfred's products and services. Familiarise yourself with their betting options, gaming machines, and any current promotions. This will show your enthusiasm and help you engage confidently with the interviewer.
✨Customer Service is Key
Prepare to discuss your previous customer service experiences. Think of specific examples where you went above and beyond for a customer. Highlighting your ability to create a welcoming environment will resonate well with Betfred's focus on enhancing customer experiences.
✨Show Your Team Spirit
Betfred values collaboration, so be ready to talk about how you've worked effectively in a team before. Share stories that demonstrate your ability to support colleagues and contribute to a positive work atmosphere.
✨Be Ready for Scenarios
Expect situational questions that assess your problem-solving skills. Practice responding to scenarios related to customer queries or handling cash transactions. This will help you showcase your quick thinking and attention to detail, which are crucial for the role.
