At a Glance
- Tasks: Enhance customer experiences by processing bets and engaging with customers daily.
- Company: Join Betfred, a leading bookmaker with a rich history and innovative spirit.
- Benefits: Competitive pay, bonuses, 24/7 online GP access, and employee wellbeing support.
- Other info: Enjoy career growth opportunities and a commitment to diversity and inclusion.
- Why this job: Be part of a dynamic team and make a real impact in the betting industry.
- Qualifications: Must be 18+, have great customer service skills, and a passion for learning.
The predicted salary is between 22000 - 26000 £ per year.
From humble beginnings on the shop floor to becoming a world-renowned bookmaker, Betfred has been on a remarkable journey and we want you to be part of this fantastic innovative business. Established in Salford, Manchester, 1967 we started with a clear and simple vision: to provide the ultimate betting experience for our customers. Today we have evolved and pride ourselves in delivering unparalleled entertainment experiences worldwide.
Whilst a lot has changed over the years, we have always stayed true to our roots. Our story started in retail and while it remains the heart of our business, we have also embraced the digital landscape. With over 1300 shops we continue to play a vital role in local communities across the UK while expanding our presence online. We owe our success to our unique story and dedicated colleagues, and the next chapter involves you.
Working in our retail teams, you will enhance Betfred customers' experiences every single day. From our gaming machines to our sports offering, you will need to be on the ball when it comes to our products and services. In doing so, you will help create a welcoming environment where our customers' experiences are always enjoyable and responsible. No two days are the same, but your main responsibilities will include:
- Processing customers' bets in a timely and attentive manner.
- Attending to all customer queries quickly and knowledgeably.
- Engaging customers with expert knowledge of our products and promotions.
- Supporting key promotional events throughout the sporting calendar.
- Maintaining a well-presented environment which customers love to be a part of.
- Being a team player; collaboration is key to improving the customer experience.
- Handling cash transactions with the utmost care and accuracy.
- Following our Think 25 policy and adhering to our age verification processes.
We are here to help you realise your individual goals. To kick off your Betfred journey, we will provide you with a structured training programme, all aimed at helping you settle into your new role as quickly as possible. By the end of the programme, you will be ready to open and close the Betfred shop and be all set for life in your role as Assistant Sales Manager.
We are dedicated to promoting safer gambling practices to ensure a responsible and enjoyable experience for all our customers. We prioritise player safety and well-being, providing resources and support for those who may need assistance. Our commitment to responsible gambling is integral to our operations, and we actively promote awareness and education to help our customers make informed decisions. Together, we can create a safer gambling environment for everyone.
What you’ll need to succeed:
- Be 18+ and have the right to work in the UK.
- Must be able to work evenings, weekends, and public holidays.
- Outstanding customer service skills and the ability to engage all customers.
- A passion for sports, betting and gaming is beneficial but not essential.
- An eagerness to learn, develop and flourish within the Betfred family.
What’s in it for you:
- A competitive rate of pay and pension contribution.
- Generous discretionary bonus schemes, incentives and competitions.
- An annual leave entitlement that increases with your length of service.
- Access to an online GP 24/7, 365 days a year for you and your immediate family.
- Employee wellbeing support through our Employee Assistance Programme.
- Enhanced Maternity & Paternity pay.
- Long service recognition.
- Access to a pay day savings scheme, financial coach and up to 40% of your earned wage ahead of payday, through Wagestream.
At Betfred we are committed to promoting equality, diversity, and inclusion (EDI) in our workplace. We believe that a diverse workforce drives innovation and enhances our success. We welcome applications from individuals of all backgrounds, identities, and experiences. If you require reasonable adjustments during the recruitment process or have specific needs, please let us know, and we will be happy to accommodate you. Join us in creating an inclusive environment where everyone can thrive.
Your Betfred journey starts now.
Retail Customer Service - 40 Hours. Job in Kidlington LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Betfred is an exceptional employer that values its employees and fosters a vibrant work culture in Kidlington. With a commitment to personal growth, we offer structured training programmes, competitive pay, and generous benefits including enhanced maternity and paternity pay, as well as access to 24/7 online GP services. Join us in creating a welcoming environment where your contributions are recognised and rewarded, and where you can thrive in your career while being part of a diverse and inclusive team.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Retail Customer Service - 40 Hours. Job in Kidlington LilyLifestyle Jobs
✨Tip Number 1
Get to know Betfred inside out! Familiarise yourself with their products, services, and the latest promotions. This way, when you walk into that interview, you can show off your knowledge and passion for the brand.
✨Tip Number 2
Practice your customer service skills! Think about how you would handle different customer scenarios, especially in a retail environment. Role-playing with a friend can help you feel more confident and prepared.
✨Tip Number 3
Network like a pro! Connect with current or former Betfred employees on LinkedIn. They might share insider tips or even refer you for the job. Plus, it shows you're genuinely interested in being part of the team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll have access to all the latest job openings and updates directly from Betfred.
We think you need these skills to ace Retail Customer Service - 40 Hours. Job in Kidlington LilyLifestyle Jobs
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A bit of humour or a personal touch can make your application stand out.
Tailor Your Application:Make sure to tailor your application to the role at Betfred. Highlight your customer service skills and any relevant experience in retail or gaming. We love seeing how your background fits with our mission!
Be Clear and Concise:Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, so make it easy for us to see why you’d be a great fit!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our company there.
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Stuff
Familiarise yourself with Betfred's products and services. Brush up on the latest promotions and sporting events, as this will show your enthusiasm and readiness to engage customers effectively.
✨Customer Service is Key
Prepare examples of how you've provided outstanding customer service in the past. Think about situations where you went above and beyond to help a customer, as this will demonstrate your commitment to enhancing their experience.
✨Show Your Team Spirit
Betfred values collaboration, so be ready to discuss how you work well in a team. Share experiences where you contributed to a group effort or helped a colleague, highlighting your ability to create a welcoming environment.
✨Be Ready for Scenarios
Expect situational questions during the interview. Practice responding to scenarios related to cash handling, age verification, or dealing with difficult customers. This will showcase your problem-solving skills and adherence to company policies.
