At a Glance
- Tasks: Manage and grow client contracts while ensuring operational efficiency and client satisfaction.
- Company: Join a dynamic team at LilyLifestyle, a leader in property services.
- Benefits: Full-time role with career progression, competitive salary, and personal development opportunities.
- Other info: Exciting opportunity for mentorship and skill development in a supportive environment.
- Why this job: Make a real impact by engaging with clients and driving business growth.
- Qualifications: Experience in client engagement and contract management is essential.
The predicted salary is between 40000 - 50000 £ per year.
Reporting to: Customer Relations Manager
Start Date: Immediate
Working Hours: Mon-Fri, 8am-5pm
Probation Period: 6 months
Job Type: Full Time, Permanent
Job Location: Office Based
ABOUT THE JOB
To manage and grow assigned maintenance contracts through proactive client engagement, site and building services management, commercial development, and multi-disciplinary coordination. The KAM ensures compliance, maximises operational efficiency, drives revenue opportunities, and represents the voice of the client across East West Connect (EWC). This role also provides a clear pathway for career progression and development within the organisation.
DUTIES
- Contract & Client Management: Act as the primary client contact, understanding client needs and expectations. Lead contract mobilisation, onboarding, and handover processes. Maintain accurate asset records, site documentation, and compliance registers. Host regular client meetings, log actions, and distribute monthly performance reports.
- Operational & Site Management: Coordinate engineers, Building Services Operatives, and subcontractors to deliver services efficiently. Monitor and enforce safe systems of work, permits, and regulatory compliance. Ensure timely delivery of reactive jobs, and capital works within SLA.
- Commercial & Revenue Responsibilities: Track, follow-up, and convert quotes, sales leads, and remedial opportunities. Work with Sales/Estimation teams to complete tender responses and bid submissions. Proactively research and target prospective clients, logging all outreach, meetings, and opportunities into a Pipeline Tracker. Identify opportunities for process improvement, revenue growth, and client satisfaction.
- Reporting, Analysis & Continuous Improvement: Compile, analyse, and present KPI and performance dashboards. Capture client feedback to support process improvements, service delivery, and business growth. Promote and uphold EWC values, professionalism, and client-focused culture.
- Professional Development & Leadership: Mentor and support colleagues to develop skills in Excel, presentations, tender writing, and technical knowledge. Represent the company confidently in presentations, tender interviews, and client meetings.
QUALIFICATIONS AND EXPERIENCE
Essential: Proven experience in client engagement within maintenance, engineering, or property services. Previous experience in maintenance, engineering or property services with a Level 2 or higher in mechanical or electrical maintenance. Experience in contract/site management and KPI-driven performance. Familiarity with governance, risk management, and mobilisation/onboarding projects. Strong communication, organisational, and multi-tasking abilities.
Desirable: Exposure to M&E, building fabric, fire, and security systems. Experience preparing performance reports, dashboards, and bid documents. CAFM or CMMS systems knowledge.
KNOWLEDGE
- Excel/Data: Able to create dashboards, KPI trackers, risk registers, and analyse operational data.
- Presentation: Confident presenting to client groups, internal teams, or at tender interviews.
- Tender Writing: Able to contribute to bid responses, PQQs, method statements, and mobilisation plans.
- Contract/Technical Knowledge: Solid understanding of building services, maintenance standards, and compliance (SFG20, F-gas, fire safety, water hygiene).
- Communication & Influence: Can negotiate outcomes, influence multi-disciplinary teams, and convey the voice of the client.
- Leadership: Ability to mentor and motivate colleagues, influence without direct authority, and promote continuous improvement.
SKILLS
- Excellent levels of verbal and written communication skills.
- Excellent track record of building effective teams, forming positive and motivational relationships.
- Ability to influence and negotiate positive outcomes with senior managers, supervisors, operatives and third parties.
- Excellent research and reporting skills, able to analyse complex information and present it in an accessible way.
- Ability to maintain accurate records and use a range of digital packages to communicate strategic and operational information.
- Excellent planning and organisational skills.
OTHER
- The ability to travel to a range of sites.
- Appreciation that there might be out of hours working, agreed in advance.
- Attendance at sales and marketing events.
- Commitment to personal development and building team capability.
Key Account Manager. Job in London LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
At East West Connect, we pride ourselves on being an exceptional employer, offering a dynamic work environment in the heart of London. Our culture fosters professional growth through mentorship and continuous development opportunities, ensuring that our Key Account Managers not only excel in their roles but also advance their careers. With a strong focus on client engagement and operational excellence, we provide a supportive atmosphere where employees can thrive while making a meaningful impact in the maintenance and engineering sector.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Key Account Manager. Job in London LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its clients. Understand their needs and how you can add value as a Key Account Manager. Tailor your responses to show that you’re not just a fit for the role, but also for their culture.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Mention something specific from your conversation to show you were engaged and are genuinely interested in the position.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications that way!
We think you need these skills to ace Key Account Manager. Job in London LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Key Account Manager role. Highlight your experience in client engagement and contract management, as these are key aspects of the job. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how you can contribute to our team. Be sure to mention any relevant experience in maintenance or engineering that makes you a great fit.
Showcase Your Communication Skills:Since excellent communication is crucial for this position, make sure your application reflects your ability to convey information clearly and effectively. Whether it's through your CV, cover letter, or any additional documents, let your communication skills shine!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Client
Before the interview, research the company and its clients thoroughly. Understand their needs and expectations, as this will help you demonstrate your ability to act as a primary client contact and manage relationships effectively.
✨Showcase Your Experience
Be ready to discuss your previous experience in maintenance, engineering, or property services. Highlight specific examples where you've successfully managed contracts or improved client satisfaction, as this aligns with the role's requirements.
✨Prepare for Technical Questions
Brush up on your knowledge of building services, compliance standards, and relevant systems like CAFM or CMMS. Being able to confidently answer technical questions will show that you have the expertise needed for the Key Account Manager position.
✨Demonstrate Leadership Skills
Think of examples where you've mentored colleagues or led a team. The interviewers will be looking for your ability to influence and motivate others, so be prepared to share how you've contributed to team success in the past.
