At a Glance
- Tasks: Manage key client relationships and drive business growth through strategic planning.
- Company: Join a dynamic team at LilyLifestyle, focused on innovation and collaboration.
- Benefits: Flexible hybrid working, career growth opportunities, and a supportive team environment.
- Other info: Fast-paced role with diverse challenges and opportunities for continuous improvement.
- Why this job: Make a real impact by shaping client success and enhancing service delivery.
- Qualifications: Experience in B2B account management and strong stakeholder management skills.
The predicted salary is between 40000 - 50000 £ per year.
Are you passionate about building meaningful client relationships and driving real business impact? We are looking for a Key Account Manager to join our growing Client Accounts team, where you will take ownership of some of our most important customer relationships and play a key role in shaping their long-term success. This is an exciting opportunity to step into a highly visible role where you will act as a trusted advisor to strategic clients - working collaboratively to enhance service delivery, improve performance, and unlock new opportunities for growth. You will combine insight, data, and strong stakeholder management to ensure we consistently deliver exceptional service and value.
What You’ll Be Doing
- Lead the end-to-end management of strategic accounts, driving customer satisfaction, retention, and commercial performance.
- Build and nurture strong, long-term relationships with key client stakeholders.
- Use data and insight to analyse service performance, identify trends, and drive continuous improvement.
- Lead service review meetings and present performance and KPI reports.
- Act as the primary escalation point for strategic client issues.
- Collaborate with internal teams including Service Delivery, Change Management, and Project Delivery.
- Drive innovation in service delivery models to enhance customer experience and outcomes.
- Contribute to account growth through strategic planning and optimisation of commercial performance.
This is a role where no two days are the same - you will be managing multiple priorities while making a tangible difference to both client success and business growth.
What We’re Looking For
- Experience in a client-facing B2B account management role.
- Strong stakeholder management and influencing skills.
- Excellent analytical and problem-solving capabilities.
- Confidence in presenting to senior audiences.
- The ability to manage multiple workstreams and priorities effectively.
- A proactive mindset with a passion for continuous improvement.
- Experience within IT or managed services environments, or knowledge of frameworks such as ITIL, would be an advantage but isn’t essential.
Why Join Us?
This is more than just an account management role - it’s an opportunity to take ownership, shape strategy, and make a real impact. You will be part of a collaborative, forward-thinking team where your ideas and expertise are valued, and where you can grow your career while delivering outstanding results for our customers. This role also offers a flexible hybrid-working approach.
If you’re ready to take the next step and play a pivotal role in managing and developing strategic client partnerships, we’d love to hear from you.
Key Account Manager. Job in Darley Abbey LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
At LilyLifestyle, we pride ourselves on being an exceptional employer that fosters a collaborative and innovative work culture. As a Key Account Manager in Darley Abbey, you'll enjoy flexible hybrid working, ample opportunities for professional growth, and the chance to make a significant impact on client success while being part of a supportive team that values your insights and contributions.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Key Account Manager. Job in Darley Abbey LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or attend industry events. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching the company and its clients. Show us you understand their business and how you can drive value as a Key Account Manager.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role. We want to see your passion for client relationships and driving results.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team.
We think you need these skills to ace Key Account Manager. Job in Darley Abbey LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Key Account Manager role. Highlight your client-facing experience and any relevant achievements that showcase your ability to build strong relationships and drive business impact.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're passionate about this role and how you can contribute to our team. Share specific examples of how you've successfully managed accounts or improved service delivery in the past.
Showcase Your Analytical Skills:Since data and insight are key in this role, make sure to mention any experience you have with analysing performance metrics or driving continuous improvement. We want to see how you can use data to enhance client relationships.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right people!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Clients
Before the interview, research the company’s key clients and their industries. Understanding their needs and challenges will help you demonstrate how you can build and nurture strong relationships, which is crucial for a Key Account Manager.
✨Showcase Your Analytical Skills
Be prepared to discuss how you've used data and insights in previous roles to drive performance improvements. Bring examples of how you've identified trends and made recommendations that led to tangible results, as this aligns with the role's focus on continuous improvement.
✨Prepare for Scenario Questions
Expect questions about handling client issues or leading service review meetings. Think of specific situations where you successfully managed stakeholder expectations or resolved conflicts, and be ready to share these stories to highlight your problem-solving skills.
✨Demonstrate Your Proactive Mindset
During the interview, express your enthusiasm for driving innovation in service delivery. Share ideas on how you would enhance customer experience and outcomes, showing that you're not just reactive but also forward-thinking in your approach to account management.
