At a Glance
- Tasks: Manage client relationships and ensure operational efficiency in maintenance contracts.
- Company: Join a dynamic team at East West Connect in London.
- Benefits: Full-time role with career progression, competitive salary, and personal development opportunities.
- Other info: Opportunity to mentor colleagues and develop leadership skills.
- Why this job: Make a real impact by enhancing client satisfaction and driving revenue growth.
- Qualifications: Experience in client engagement and contract management within maintenance or engineering.
The predicted salary is between 40000 - 50000 £ per year.
Reporting to: Customer Relations Manager
Start Date: Immediate
Working Hours: Mon - Fri, 8am - 5pm
Probation Period: 6 months
Job Type: Full Time, Permanent
Job Location: Office Based
ABOUT THE JOB
To manage and grow assigned maintenance contracts through proactive client engagement, site and building services management, commercial development, and multi-disciplinary coordination. The KAM ensures compliance, maximises operational efficiency, drives revenue opportunities, and represents the voice of the client across East West Connect (EWC). This role also provides a clear pathway for career progression and development within the organisation.
DUTIES
- Contract & Client Management: Act as the primary client contact, understanding client needs and expectations. Lead contract mobilisation, onboarding, and handover processes. Maintain accurate asset records, site documentation, and compliance registers. Host regular client meetings, log actions, and distribute monthly performance reports.
- Operational & Site Management: Coordinate engineers, Building Services Operatives, and subcontractors to deliver services efficiently. Monitor and enforce safe systems of work, permits, and regulatory compliance. Ensure timely delivery of reactive jobs, and capital works within SLA.
- Commercial & Revenue Responsibilities: Track, follow-up, and convert quotes, sales leads, and remedial opportunities. Work with Sales/Estimation teams to complete tender responses and bid submissions. Proactively research and target prospective clients, logging all outreach, meetings, and opportunities into a Pipeline Tracker. Identify opportunities for process improvement, revenue growth, and client satisfaction.
- Reporting, Analysis & Continuous Improvement: Compile, analyse, and present KPI and performance dashboards. Capture client feedback to support process improvements, service delivery, and business growth. Promote and uphold EWC values, professionalism, and client-focused culture.
- Professional Development & Leadership: Mentor and support colleagues to develop skills in Excel, presentations, tender writing, and technical knowledge. Represent the company confidently in presentations, tender interviews, and client meetings.
QUALIFICATIONS AND EXPERIENCE
- Essential: Proven experience in client engagement within maintenance, engineering, or property services. Previous experience in maintenance, engineering or property services with a Level 2 or higher in mechanical or electrical maintenance. Experience in contract/site management and KPI-driven performance. Familiarity with governance, risk management, and mobilisation/onboarding projects. Strong communication, organisational, and multi-tasking abilities.
- Desirable: Exposure to M&E, building fabric, fire, and security systems. Experience preparing performance reports, dashboards, and bid documents. CAFM or CMMS systems knowledge.
KNOWLEDGE
- Excel/Data: Able to create dashboards, KPI trackers, risk registers, and analyse operational data.
- Presentation: Confident presenting to client groups, internal teams, or at tender interviews.
- Tender Writing: Able to contribute to bid responses, PQQs, method statements, and mobilisation plans.
- Contract/Technical Knowledge: Solid understanding of building services, maintenance standards, and compliance (SFG20, F-gas, fire safety, water hygiene).
- Communication & Influence: Can negotiate outcomes, influence multi-disciplinary teams, and convey the voice of the client.
- Leadership: Ability to mentor and motivate colleagues, influence without direct authority, and promote continuous improvement.
SKILLS
- Excellent levels of verbal and written communication skills.
- Excellent track record of building effective teams, forming positive and motivational relationships.
- Ability to influence and negotiate positive outcomes with senior managers, supervisors, operatives and third parties.
- Excellent research and reporting skills, able to analyse complex information and present it in an accessible way.
- Ability to maintain accurate records and use a range of digital packages to communicate strategic and operational information.
- Excellent planning and organisational skills.
OTHER
- The ability to travel to a range of sites.
- Appreciation that there might be out of hours working, agreed in advance.
- Attendance at sales and marketing events.
- Commitment to personal development and building team capability.
Key Account Manager - Client Relations. Job in London LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
At East West Connect, we pride ourselves on being an exceptional employer, offering a dynamic work environment in the heart of London. Our commitment to employee growth is evident through our clear pathways for career progression and professional development opportunities, including mentoring and skill enhancement. With a strong focus on client engagement and operational excellence, we foster a collaborative culture that values innovation and teamwork, making it a rewarding place to build your career.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Key Account Manager - Client Relations. Job in London LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join relevant groups on social media, and don’t be shy to reach out to potential contacts. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its clients. Understand their needs and how you can add value as a Key Account Manager. Tailor your responses to show that you’re not just another candidate, but the perfect fit for their team.
✨Tip Number 3
Practice your presentation skills! As a KAM, you’ll need to confidently present ideas and reports. Grab a friend or family member and run through your pitch. The more comfortable you are, the better you’ll come across in interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. So, go ahead and submit your application today!
We think you need these skills to ace Key Account Manager - Client Relations. Job in London LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Key Account Manager role. Highlight your experience in client engagement and contract management, as these are key aspects of the job. We want to see how your skills align with what we're looking for!
Showcase Your Achievements:When detailing your past roles, focus on specific achievements that demonstrate your ability to drive revenue and improve client satisfaction. Use numbers and examples where possible – we love a good success story!
Be Clear and Concise:Keep your application clear and to the point. Avoid jargon and ensure your writing is easy to read. We appreciate straightforward communication, especially since this role involves a lot of client interaction.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes tracking your application easier for both you and us!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Clients
Before the interview, research the company’s key clients and their needs. Understanding their expectations will help you demonstrate how you can effectively manage and grow those relationships.
✨Showcase Your Experience
Be ready to discuss your previous experience in client engagement and contract management. Use specific examples that highlight your ability to drive revenue opportunities and improve client satisfaction.
✨Prepare for Technical Questions
Brush up on your knowledge of building services, compliance standards, and maintenance processes. Be prepared to answer questions about how you would handle operational challenges and ensure regulatory compliance.
✨Demonstrate Leadership Skills
Think of examples where you've mentored or supported colleagues. Highlight your ability to influence teams and promote continuous improvement, as these are key aspects of the role.
