At a Glance
- Tasks: Lead a dynamic hire desk team and manage daily operations for exceptional customer service.
- Company: Join a growing business in the materials handling and hire sector.
- Benefits: Enjoy a competitive salary, 24 days holiday, and career development opportunities.
- Other info: Flexible hours, company social events, and wellbeing initiatives for a balanced work life.
- Why this job: Make a real impact while building strong customer relationships in a fast-paced environment.
- Qualifications: Experience in forklift or plant hire, with strong team management skills.
The predicted salary is between 36000 - 36000 £ per year.
Interaction Recruitment is recruiting for an experienced Hire Desk Manager to join a well-established and growing business within the materials handling and hire sector. This is a fantastic opportunity for someone with experience in forklifts, plant hire, or materials handling equipment who enjoys leading a team, building customer relationships, and running a fast-paced hire operation.
The Role
- As Hire Desk Manager, you’ll take ownership of the day-to-day running of the hire department, ensuring a smooth and efficient service for customers across the UK.
- You’ll work closely with the Hire Desk, Service, and Sales teams while leading and supporting your own team to deliver exceptional customer service.
Key Responsibilities
- Managing daily hire operations from enquiry through to invoicing
- Leading and supporting the Hire Desk team
- Coordinating transport, scheduling, quotations, and customer communication
- Building strong customer and supplier relationships
- Identifying cross-hire opportunities and improving operational efficiency
- Resolving customer queries quickly and professionally
- Ensuring CRM/ERP systems are kept accurate and up to date
- Supporting and developing team members to achieve KPIs and business goals
What We’re Looking For
- Previous experience within forklift, plant hire, or materials handling
- Proven team management or supervisory experience
- Strong organisational and customer service skills
- Confident communicator with a proactive attitude
- Experience using Microsoft 365 and CRM/ERP systems
- Ability to thrive in a busy operational environment
What’s On Offer
- £36,000 salary
- 24 days holiday + bank holidays
- Company pension
- Career development opportunities
- Supportive and growing business
- Company social events
- Wellbeing initiatives & group fitness sessions
- Long-term progression opportunities
Location: Kettering area, Northamptonshire
Hours: Monday to Friday, 40 hours per week (flexibility between 07:00)
Interested? Apply now or contact Interaction Recruitment for a confidential conversation.
Hire Desk Operations Manager. Job in Burton Latimer LilyLifestyle Jobs in Kettering employer: United Cerebral Palsy of Georgia
Join a dynamic and supportive team as a Hire Desk Operations Manager in Burton Latimer, where your leadership will directly contribute to the success of a growing business in the materials handling sector. With a competitive salary of £36,000, generous holiday allowance, and a strong focus on career progression, you'll find ample opportunities for personal and professional growth while enjoying a vibrant work culture that prioritises employee wellbeing and teamwork.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Hire Desk Operations Manager. Job in Burton Latimer LilyLifestyle Jobs in Kettering
✨Tip Number 1
Network like a pro! Reach out to your connections in the materials handling and hire sector. Attend industry events or join relevant online groups to meet potential employers and get insider info on job openings.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how you can contribute to their growth. This will help you stand out as a candidate who’s genuinely interested in making an impact.
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss your experience managing teams and improving operations. Use specific examples to demonstrate how you've successfully led projects or resolved customer issues in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Hire Desk Operations Manager. Job in Burton Latimer LilyLifestyle Jobs in Kettering
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in forklift, plant hire, or materials handling. We want to see how your skills match the role of Hire Desk Operations Manager, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how you can contribute to our growing business. We love seeing enthusiasm and a personal touch!
Show Off Your Team Management Skills:Since this role involves leading a team, make sure to highlight your previous supervisory experience. We want to know how you’ve supported and developed team members in the past, so share those success stories!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Stuff
Make sure you brush up on your knowledge of forklifts, plant hire, and materials handling equipment. Being able to speak confidently about industry trends and specific equipment will show that you're not just a candidate, but someone who understands the business.
✨Showcase Your Leadership Skills
Since the role involves leading a team, be prepared to discuss your previous management experiences. Think of examples where you've successfully supported your team or resolved conflicts. This will demonstrate your capability to lead effectively in a fast-paced environment.
✨Customer Service is Key
Prepare to share instances where you've gone above and beyond for customers. Highlighting your ability to build strong relationships and resolve queries quickly will resonate well with the interviewers, as exceptional customer service is crucial in this role.
✨Familiarise Yourself with CRM/ERP Systems
Since the job requires keeping systems accurate and up to date, it’s a good idea to mention any experience you have with Microsoft 365 or similar systems. If you can, bring examples of how you've used these tools to improve operational efficiency in past roles.
