At a Glance
- Tasks: Lead a dynamic hire desk team and manage daily operations for exceptional customer service.
- Company: Join a growing business in the materials handling and hire sector.
- Benefits: Enjoy a competitive salary, 24 days holiday, and career development opportunities.
- Other info: Flexible hours, company social events, and wellbeing initiatives for a balanced work life.
- Why this job: Make a real impact while building strong customer relationships and leading a team.
- Qualifications: Experience in plant hire or materials handling and strong team management skills.
The predicted salary is between 36000 - 36000 £ per year.
Interaction Recruitment is recruiting for an experienced Hire Desk Manager to join a well-established and growing business within the materials handling and hire sector. This is a fantastic opportunity for someone with experience in forklifts, plant hire, or materials handling equipment who enjoys leading a team, building customer relationships, and running a fast-paced hire operation.
The Role
- As Hire Desk Manager, you’ll take ownership of the day-to-day running of the hire department, ensuring a smooth and efficient service for customers across the UK.
- You’ll work closely with the Hire Desk, Service, and Sales teams while leading and supporting your own team to deliver exceptional customer service.
Key Responsibilities
- Managing daily hire operations from enquiry through to invoicing
- Leading and supporting the Hire Desk team
- Coordinating transport, scheduling, quotations, and customer communication
- Building strong customer and supplier relationships
- Identifying cross-hire opportunities and improving operational efficiency
- Resolving customer queries quickly and professionally
- Ensuring CRM/ERP systems are kept accurate and up to date
- Supporting and developing team members to achieve KPIs and business goals
What We’re Looking For
- Previous experience within forklift, plant hire, or materials handling
- Proven team management or supervisory experience
- Strong organisational and customer service skills
- Confident communicator with a proactive attitude
- Experience using Microsoft 365 and CRM/ERP systems
- Ability to thrive in a busy operational environment
What’s On Offer
- £36,000 salary
- 24 days holiday + bank holidays
- Company pension
- Career development opportunities
- Supportive and growing business
- Company social events
- Wellbeing initiatives & group fitness sessions
- Long-term progression opportunities
Location: Kettering area, Northamptonshire
Hours: Monday to Friday, 40 hours per week (flexibility between 07:00)
Interested? Apply now or contact Interaction Recruitment for a confidential conversation.
Hire Desk Manager. Job in Burton Latimer LilyLifestyle Jobs in Kettering employer: United Cerebral Palsy of Georgia
Join a dynamic and supportive team as a Hire Desk Manager in Kettering, Northamptonshire, where your leadership will directly contribute to the success of a growing business in the materials handling and hire sector. With a competitive salary of £36,000, generous holiday allowance, and a strong focus on career progression, you'll find ample opportunities for personal and professional growth while enjoying a vibrant work culture that prioritises employee wellbeing and teamwork.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Hire Desk Manager. Job in Burton Latimer LilyLifestyle Jobs in Kettering
✨Tip Number 1
Network like a pro! Reach out to your connections in the materials handling and hire sector. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Show them you’re not just another candidate; you’re genuinely interested in their mission and values.
✨Tip Number 3
Practice your answers to common interview questions, especially those related to team management and customer service. We want you to shine when it’s your turn to speak!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step.
We think you need these skills to ace Hire Desk Manager. Job in Burton Latimer LilyLifestyle Jobs in Kettering
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Hire Desk Manager role. Highlight your experience in forklifts, plant hire, or materials handling, and showcase any team management skills you have. We want to see how you can make an impact!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our growing business. Mention your customer service skills and how you’ve led teams in the past. Let us know what excites you about this opportunity!
Show Off Your Organisational Skills:In your application, give examples of how you've managed daily operations or improved efficiency in previous roles. We love candidates who can juggle multiple tasks while keeping everything running smoothly!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. We can’t wait to hear from you!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Stuff
Make sure you brush up on your knowledge of forklifts, plant hire, and materials handling equipment. Being able to speak confidently about industry trends and specific equipment will show that you're not just a candidate, but a knowledgeable professional ready to lead.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed teams in the past. Think about times when you’ve resolved conflicts, motivated your team, or improved operational efficiency. This will demonstrate your capability to lead the Hire Desk team effectively.
✨Customer Service is Key
Be ready to discuss how you've built strong customer relationships in previous roles. Share specific instances where you’ve gone above and beyond to resolve customer queries or improve service delivery. This will highlight your commitment to exceptional customer service.
✨Familiarise Yourself with CRM/ERP Systems
Since the role involves keeping systems accurate and up to date, it’s a good idea to familiarise yourself with common CRM and ERP systems. If you have experience with Microsoft 365, be prepared to discuss how you've used it to enhance productivity and communication in your previous roles.
