At a Glance
- Tasks: Support and improve operational systems while providing top-notch user assistance.
- Company: Join a dynamic team at LilyLifestyle in Kenilworth.
- Benefits: Enjoy 25 days annual leave, hybrid working, and exclusive employee perks.
- Other info: Great career growth opportunities in a supportive environment.
- Why this job: Be a key player in enhancing systems that deliver excellent service.
- Qualifications: Strong problem-solving skills and proficiency in Microsoft Office required.
The predicted salary is between 30000 - 40000 £ per year.
We are recruiting for an Operations Systems Co-Ordinator to support the effective administration, maintenance, and continuous improvement of operational systems and technology across the business. This role is ideal for a technically minded administrator or systems support professional who enjoys problem-solving, supporting users, and improving processes. The successful candidate will play a key role in ensuring operational systems function efficiently and effectively, helping deliver excellent service to both internal and external customers. Due to location, own transport is desirable.
Key Responsibilities
- Systems Support & Helpdesk Administration
- Provide first-line support for operational systems, investigating, replicating, and resolving user issues.
- Escalate technical or business-critical issues to third-party suppliers and internal management when required.
- Liaise with external software providers to monitor and progress outstanding issues.
- Test fixes and system changes before releasing them back to users.
- Identify opportunities for system improvements and more efficient ways of working.
- Become a super user across multiple operational systems.
- User Training & Support
- Deliver webinars, drop-in sessions, group training, and one-to-one support for internal and external users.
- Create user guides, training documentation, videos, and e-learning materials.
- Monitor recurring issues and develop training solutions to reduce repeat queries.
- Data & Reporting
- Produce and maintain reports using Report Builder and Power BI.
- Support users with reporting queries and improve data accessibility and usability.
- System Testing & Administration
- Test system enhancements, updates, bug fixes, and new functionality accurately.
- Communicate upcoming system changes and updates to users.
- Carry out general systems administration, including setting up and maintaining data and system items with a high level of accuracy.
- Compliance & Data Integrity
- Ensure confidentiality, integrity, and security of all data in line with GDPR, ISO9001, and company policies.
- Maintain quality standards and accuracy across all tasks and system processes.
Skills & Experience Required
Essential Skills
- Strong problem-solving and troubleshooting abilities.
- Excellent written and verbal communication skills.
- Strong organisational and administrative skills with the ability to prioritise workloads effectively.
- Good technical aptitude and confidence working with systems and software.
- Ability to build positive working relationships with users, colleagues, and third-party suppliers.
- Proficient in Microsoft Office applications, including Word, Excel, PowerPoint, and MS Project.
- Ability to work proactively and independently while managing multiple priorities.
Benefits
- 25 days' annual leave which increases with length of service.
- Hybrid working options available (2 days in office).
- Defined contributory pension schemes.
- Employee assistant scheme (health assured).
- Hapi - employee benefits and wellbeing platform giving access to exclusive perks and discounts.
- Medical cash plans.
- Enhanced maternity and adoption pay.
- Rewards for length of service.
- Health and wellbeing events and initiatives.
- Free voluntary day.
- Free parking.
- Free drinks.
- New office refurb.
Operations Systems Co-Ordinator. Job in Kenilworth LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
At LilyLifestyle, we pride ourselves on being an excellent employer, offering a supportive work culture that values employee growth and well-being. As an Operations Systems Co-Ordinator in Kenilworth, you'll benefit from hybrid working options, generous annual leave, and access to our employee benefits platform, all while playing a crucial role in enhancing operational efficiency. Join us to be part of a dynamic team that fosters innovation and collaboration, ensuring you thrive in your career.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Operations Systems Co-Ordinator. Job in Kenilworth LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to operations systems. We recommend doing mock interviews with friends or using online platforms to boost your confidence.
✨Tip Number 3
Showcase your problem-solving skills! During interviews, share specific examples of how you've tackled challenges in previous roles. This will demonstrate your ability to handle the responsibilities of the Operations Systems Co-Ordinator.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Operations Systems Co-Ordinator. Job in Kenilworth LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant skills and experiences that match the Operations Systems Co-Ordinator role. We want to see how you can bring your problem-solving abilities and technical aptitude to our team!
Show Off Your Communication Skills:Since this role involves a lot of user training and support, it's crucial to demonstrate your excellent written and verbal communication skills. Use clear and concise language in your application to show us you can effectively convey information.
Highlight Your Technical Know-How:We’re looking for someone with a good grasp of operational systems and software. Be sure to mention any relevant experience you have with system administration or troubleshooting, as well as your proficiency in Microsoft Office applications.
Apply Through Our Website:To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to receive your details and keep track of your application!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Systems
Familiarise yourself with the operational systems mentioned in the job description. Understand their functionalities and common issues users face. This will help you demonstrate your technical aptitude and problem-solving skills during the interview.
✨Showcase Your Communication Skills
Since the role involves user training and support, be prepared to discuss how you've effectively communicated complex information in the past. Share examples of how you've created user guides or delivered training sessions to show your ability to engage with users.
✨Prepare for Scenario Questions
Expect questions that assess your troubleshooting abilities. Think of specific scenarios where you've resolved user issues or improved processes. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly and effectively.
✨Highlight Your Organisational Skills
The role requires strong organisational skills, so be ready to discuss how you prioritise tasks and manage multiple projects. Provide examples of how you've maintained accuracy and quality in your work, especially when dealing with data and reporting.
