At a Glance
- Tasks: Manage client accounts, build relationships, and lead meetings to enhance service delivery.
- Company: Join a dynamic team in Kelvedon focused on client engagement and satisfaction.
- Benefits: Competitive salary, full-time hours, and opportunities for professional growth.
- Other info: Enjoy a supportive environment with a focus on continuous improvement.
- Why this job: Make a real impact by improving client experiences and driving business success.
- Qualifications: Experience in client relations, excellent communication, and teamwork skills required.
The predicted salary is between 29000 - 32000 £ per year.
A client of ours in the Kelvedon area is recruiting a Client Relationship Manager to join their team. This is a full-time permanent position working Monday - Friday 9.00am - 5.00pm (35 hours) and paying 29,000 - 32,000 per annum depending on experience.
Key Duties
- Manage and develop client accounts and build long-term relationships
- Lead client meetings (virtual and in-person)
- Monitor performance and resolve service issues
- Identify service improvements and growth opportunities
- Support with team objectives and process improvements
- Coordinate with internal teams, advisors, and surveyors for timely delivery
- Arrange site visits and manage logistics and access
- Process quotations and instructions accurately and on time
- Handle bespoke client requirements and ensure expectations are met
- Conduct audits of account and operational processes
- Track and report on account and departmental performance
- Support upselling, cross-selling, and revenue growth initiatives
- Maintain accurate client records and documentation
- Ensure compliance with company policies and ISO standards
- Contribute to continuous improvement and ad hoc projects
Skills and Experience required
- Previous client relationship, account management, call centre and customer service experience
- Excellent communication skills
- Attention to detail and accuracy
- Team collaboration and coordination skills
- IT proficiency (CRM systems, Microsoft Office, reporting tools)
Client Engagement Manager. Job in Kelvedon LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Join a dynamic team in Kelvedon as a Client Engagement Manager, where you will thrive in a supportive work culture that values collaboration and innovation. With a focus on employee growth, the company offers ongoing training and development opportunities, ensuring you can advance your career while building meaningful client relationships. Enjoy a competitive salary and a balanced work-life schedule, making this an excellent place for those seeking rewarding employment in a vibrant community.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Client Engagement Manager. Job in Kelvedon LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Client Engagement Manager role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company and its clients, and think about how your experience aligns with their needs. Practise common interview questions and be ready to showcase your communication skills and attention to detail.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. Mention something specific from the interview to remind them of your conversation and keep you top of mind.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you land that Client Engagement Manager position. Plus, applying directly can sometimes give you an edge over other candidates.
We think you need these skills to ace Client Engagement Manager. Job in Kelvedon LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Client Engagement Manager role. Highlight your previous experience in client relationship management and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about client engagement and how your background makes you the perfect fit for this role. Keep it engaging and personal – we love a good story!
Showcase Your Communication Skills:Since excellent communication is key for this position, make sure your application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors. We appreciate attention to detail!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates directly from us. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Client Engagement Strategies
Before the interview, brush up on effective client engagement strategies. Be ready to discuss how you've successfully managed client accounts in the past and what techniques you used to build long-term relationships. This will show your potential employer that you understand the role and can hit the ground running.
✨Prepare for Role-Play Scenarios
Expect to participate in role-play scenarios during the interview, especially since the job involves leading client meetings. Practise how you would handle various client situations, such as resolving service issues or identifying growth opportunities. This will demonstrate your problem-solving skills and ability to think on your feet.
✨Showcase Your Communication Skills
As a Client Engagement Manager, excellent communication is key. Prepare examples of how you've effectively communicated with clients and internal teams in the past. Highlight any experience you have with virtual meetings, as this is likely to be part of the role.
✨Demonstrate Attention to Detail
Since the role requires accuracy in processing quotations and managing client records, be prepared to discuss how you ensure attention to detail in your work. Bring examples of how you've maintained high standards in documentation and compliance with company policies in previous roles.
