At a Glance
- Tasks: Handle customer inquiries about fraud and investigate claims in a supportive role.
- Company: Join Teleperformance, a leader in customer service and support.
- Benefits: Competitive salary up to £28,500, flexible hours, and a supportive work environment.
- Other info: Full-time, permanent position with opportunities for career growth.
- Why this job: Make a difference by helping customers navigate fraud issues with empathy.
- Qualifications: Minimum 2 years' experience in Financial Services and strong communication skills.
The predicted salary is between 28500 - 29500 € per year.
Teleperformance is seeking a Fraud Specialist to work in Glasgow. The role involves handling customer inquiries regarding fraud, investigating claims, and providing support for personal banking needs.
The successful candidate will have:
- A minimum of 2 years' experience in Financial Services
- Excellent communication skills
- The ability to empathize with vulnerable customers
This is a full-time, permanent position offering a salary of up to £28,500, with OTE of £29,500 and full flexibility in working hours after training.
Hybrid Fraud Prevention Specialist – Glasgow in Johnstone employer: United Cerebral Palsy of Georgia
Teleperformance is an excellent employer that prioritises employee well-being and professional growth, offering a supportive work culture in the vibrant city of Glasgow. With competitive salaries, flexible working hours post-training, and opportunities for career advancement within the financial services sector, we empower our team to thrive while making a meaningful impact on customers' lives. Join us to be part of a dynamic team dedicated to providing exceptional service and support.
Contact Detail:
United Cerebral Palsy of Georgia Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Hybrid Fraud Prevention Specialist – Glasgow in Johnstone
✨Tip Number 1
Network like a pro! Reach out to folks in the financial services sector, especially those who work in fraud prevention. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your communication skills. Practice explaining complex fraud scenarios in simple terms, as you'll need to empathise with customers and make them feel at ease.
✨Tip Number 3
Showcase your experience! Be ready to discuss specific examples from your past roles that highlight your problem-solving skills and ability to handle sensitive situations with care.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Hybrid Fraud Prevention Specialist – Glasgow in Johnstone
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in Financial Services, especially any roles related to fraud prevention. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about helping vulnerable customers and how your communication skills can make a difference. We love seeing genuine enthusiasm for the role!
Showcase Your Empathy:In your application, give examples of how you've supported customers in difficult situations. We value empathy highly, so let us know how you’ve made a positive impact on someone’s experience in the past.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Let’s get started on this journey together!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Stuff
Make sure you brush up on your knowledge of fraud prevention and the financial services sector. Familiarise yourself with common fraud scenarios and how to handle them, as this will show that you're prepared and serious about the role.
✨Empathy is Key
Since you'll be dealing with vulnerable customers, practice demonstrating empathy in your responses. Think of examples from your past experience where you've successfully supported someone in a difficult situation, and be ready to share those during the interview.
✨Communication Skills Matter
Excellent communication is crucial for this role. Prepare to showcase your ability to explain complex information clearly and concisely. You might even want to do a mock interview with a friend to refine your answers and get comfortable speaking about your experiences.
✨Flexibility and Adaptability
Highlight your ability to adapt to changing situations, especially since the role offers flexible working hours. Share examples of how you've successfully managed your time and adjusted to new challenges in previous jobs, which will demonstrate your readiness for this position.
