At a Glance
- Tasks: Provide top-notch IT support and troubleshoot tech issues for colleagues.
- Company: Join a values-driven organisation that prioritises community and diversity.
- Benefits: Enjoy 27 days holiday, a competitive pension, and unique leave days.
- Other info: Dynamic role with opportunities for travel and career growth.
- Why this job: Make a real difference while enhancing your IT skills in a supportive environment.
- Qualifications: Customer service experience and knowledge of Microsoft technologies required.
The predicted salary is between 25000 - 30000 £ per year.
An exciting opportunity has arisen for an innovative and confident individual to join our IT Team. We are driven by our values, putting the community first in everything we do. We expect our colleagues' values to align with ours, trusting them to be genuine, responsible, and committed to making a difference. We are proud to be building a diverse workforce and welcome applications from all backgrounds.
About the Role
We're looking for a natural problem solver who can go beyond simply responding to queries. You'll have the curiosity and capability to identify root causes, helping to implement improvements that continually enhance our IT service. You’ll be based mainly at our Head Office, but you’ll also support our branch network, so occasional travel will be required – giving you variety and exposure across the organisation.
Key Responsibilities
- Serve as the first point of contact for colleagues requiring technical assistance via phone or email
- Troubleshoot, diagnose, and resolve hardware and software issues
- Deliver a high standard of customer service, resolving issues efficiently and professionally
- Provide deskside support at Head Office and occasionally within the branch network
- Manage support tickets, ensuring issues are driven through to resolution
- Follow up with colleagues to confirm that issues have been fully resolved
- Create and maintain technical documentation, including software installation, hardware configuration, and troubleshooting guides
- Effectively identify, assess, monitor, and mitigate risks in line with the Society's risk management framework and regulatory expectations
About You
- Previous experience in a customer service role, ideally within an IT environment
- Good working knowledge of Microsoft technologies including Windows, Outlook, and Office
- An understanding of IT hardware, such as desktops, laptops, printers, and peripherals
- A friendly, approachable, and solutions-focused attitude
- Strong problem‑solving skills and a proactive approach to improving service
What You Can Expect From Us
- 27 days holiday plus Bank Holidays
- Additional leave days including Birthday Holiday, Celebration Day, and Moving House Day
- A competitive pension scheme with up to 10% employer contribution
- A comprehensive benefits package
- The opportunity to work in a values-driven organisation where your contribution truly matters
The Adecco Group UK & Ireland is an Equal Opportunities Employer.
IT Support Technician. Job in Barrow-in-furness LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
At LilyLifestyle, we pride ourselves on being a values-driven organisation that prioritises community and diversity. As an IT Support Technician in Barrow-in-Furness, you'll enjoy a supportive work culture that encourages problem-solving and innovation, alongside generous benefits such as 27 days of holiday, additional leave for special occasions, and a competitive pension scheme. Join us to make a meaningful impact while advancing your career in a dynamic environment that values your contributions.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Technician. Job in Barrow-in-furness LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for those interviews! Research common IT support questions and practice your responses. We recommend setting up mock interviews with friends or using online platforms to get comfortable with the process.
✨Tip Number 3
Show off your problem-solving skills! During interviews, share specific examples of how you've tackled technical issues in the past. This will demonstrate your capability and align with what employers are looking for.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our values-driven team at LilyLifestyle Jobs.
We think you need these skills to ace IT Support Technician. Job in Barrow-in-furness LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the IT Support Technician role. Highlight your customer service experience and any relevant IT knowledge, especially with Microsoft technologies.
Craft a Compelling Cover Letter:Use your cover letter to showcase your personality and passion for IT support. Mention how your values align with ours and why you’re excited about making a difference in our community.
Showcase Problem-Solving Skills:In your application, give examples of how you've tackled technical issues in the past. We love seeing candidates who can think critically and proactively improve services.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft technologies and IT hardware. Be ready to discuss your experience with Windows, Outlook, and Office, as well as any troubleshooting you've done with desktops and laptops. This will show that you're not just a problem solver but also someone who understands the tools you'll be working with.
✨Showcase Your Customer Service Skills
Since this role involves being the first point of contact for colleagues needing help, it's crucial to demonstrate your customer service experience. Prepare examples of how you've resolved issues efficiently and professionally in the past. Highlight your friendly and approachable attitude, as this aligns with the company's values.
✨Prepare for Problem-Solving Scenarios
Expect to face some hypothetical scenarios during the interview where you'll need to troubleshoot a technical issue. Practice explaining your thought process clearly and logically. This will not only showcase your problem-solving skills but also your ability to communicate effectively under pressure.
✨Align with Company Values
Research LilyLifestyle's values and think about how your personal values align with theirs. Be prepared to discuss how you can contribute to their mission of putting the community first. Showing that you understand and resonate with their commitment to making a difference will set you apart from other candidates.
