At a Glance
- Tasks: Diagnose and resolve IT issues while collaborating with a dynamic team.
- Company: Join a growing insurance organisation that values technology and innovation.
- Benefits: Enjoy hybrid working, competitive salary, and opportunities for career growth.
- Other info: Ideal for those seeking long-term career development in IT.
- Why this job: Make a real impact in a supportive environment with strong technical exposure.
- Qualifications: Experience in technical support and strong troubleshooting skills required.
The predicted salary is between 30000 - 40000 £ per year.
We are currently partnering with a well‑established and growing insurance organisation to support the hire of an experienced IT Support Engineer. This is a fantastic opportunity to join a collaborative IT function within a business that continues to invest heavily in technology, infrastructure, and service improvement across the wider organisation. Please note this is a FTC.
Key Responsibilities
- Advanced Incident Management & Resolution
- Diagnose and resolve hardware, software, and network‑related issues across varying levels of complexity
- Analyse and troubleshoot system faults, service disruptions, and performance issues
- Manage and resolve incidents and service requests within agreed SLAs
- Technical Support & System Maintenance
- Install, configure, and maintain hardware and software components
- Support infrastructure environments including servers, networking equipment, and core business applications
- Work collaboratively with service desk engineers and specialist IT teams to resolve more advanced technical issues
- User Support & Collaboration
- Work closely with end users to understand issues and provide clear, effective technical support
- Support escalated technical queries requiring deeper infrastructure or systems knowledge
- Share knowledge and contribute towards team development on recurring or complex technical issues
- Documentation & Continuous Improvement
- Maintain accurate records of troubleshooting activity, resolutions, and system changes
- Contribute towards internal knowledge base articles and support documentation
- Identify opportunities to improve support processes, efficiency, and service delivery standards
Candidate Profile
Our client is open to individuals who meet the core technical requirements through either direct experience or transferable technical backgrounds. Additional certifications and specialist skills will be considered advantageous.
Essential Experience & Skills
- Proven experience within a 2nd Line, 3rd Line, or similar technical support environment
- Strong troubleshooting knowledge across hardware, software, networking, and infrastructure
- Experience supporting Windows and/or Linux server environments
- Strong understanding of diagnosing and resolving infrastructure‑related issues
- Familiarity with ITSM and ticketing platforms. Experience with ManageEngine ServiceDesk Plus would be beneficial
- Excellent communication skills with the ability to explain technical concepts to non‑technical users
- Strong organisational and workload management skills
- Ability to work both independently and collaboratively within a wider IT team
Desirable Experience
- Relevant certifications such as MCP, CompTIA Network+, ITIL Foundation, or similar
- Experience with cloud technologies including Entra, Microsoft 365, and Exchange
- Exposure to scripting or automation tools such as PowerShell
- Understanding of IT security principles and best practices
- Previous experience within a customer‑facing technical support environment
This is an excellent opportunity to join a forward‑thinking organisation offering a supportive environment, strong technical exposure, and genuine long‑term career development within a growing business.
IT Support Engineer - Fixed Term Contract. Job in Leicester LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Join a forward-thinking insurance organisation in Leicester that prioritises technology and employee development. With a collaborative work culture, hybrid working options, and a commitment to continuous improvement, this role as an IT Support Engineer offers not only strong technical exposure but also genuine opportunities for long-term career growth in a supportive environment.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer - Fixed Term Contract. Job in Leicester LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for those interviews! Research common IT support scenarios and practice your troubleshooting explanations. We want you to feel confident when discussing your experience with hardware, software, and networking issues.
✨Tip Number 3
Show off your skills! If you’ve got any relevant certifications or projects, make sure to highlight them during interviews. It’s all about demonstrating your technical prowess and how you can contribute to the team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace IT Support Engineer - Fixed Term Contract. Job in Leicester LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your troubleshooting knowledge and any relevant certifications to catch our eye!
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for the IT Support Engineer role. Share specific examples of how you've resolved complex technical issues in the past.
Show Off Your Communication Skills:Since you'll be explaining technical concepts to non-technical users, make sure your application showcases your ability to communicate clearly and effectively. We love candidates who can bridge that gap!
Apply Through Our Website:For the best chance of success, apply directly through our website. It helps us keep track of your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around hardware, software, and networking. Be ready to discuss your troubleshooting experiences and how you've resolved complex issues in the past.
✨Showcase Your Communication Skills
Since you'll be explaining technical concepts to non-technical users, practice articulating your thoughts clearly. Use examples from your previous roles where you successfully communicated complex ideas to help others understand.
✨Familiarise Yourself with ITSM Tools
If you have experience with ticketing platforms like ManageEngine ServiceDesk Plus, be prepared to talk about it. If not, do a bit of research on ITSM processes and how they improve service delivery—this will show your proactive approach.
✨Demonstrate Team Collaboration
Highlight your ability to work both independently and as part of a team. Share specific instances where you collaborated with colleagues to resolve issues or improve processes, as this is key in a supportive IT environment.
