At a Glance
- Tasks: Provide first-line IT support and troubleshoot user issues via phone and in person.
- Company: Join a friendly team at a leading IT services client near Salisbury.
- Benefits: Earn £30K-35K, enjoy excellent benefits, and gain certifications in ITIL v.4 and CompTIA.
- Other info: Work on-site initially, with flexible hours after probation and a commitment to diversity.
- Why this job: Kickstart your IT career with hands-on experience and growth opportunities.
- Qualifications: Experience with Windows 10/11 and MS Office; ITIL and CompTIA certifications are a plus.
The predicted salary is between 30000 - 35000 £ per year.
IT Service Desk Analyst, First Line Support Engineer, Windows 10/11 Local to the Salisbury area, required for our services client. Paying £30K-35K per year (dependent upon experience) with excellent benefits and the opportunity to become certified in ITIL v.4 and CompTIA as well as SC Security Cleared. Based near to Salisbury, Wiltshire, South West - commutable from Trowbridge, Bath, Shaftesbury, Devizes, you will join a small, friendly team of IT Support Analysts. To work on site 5 days a week initially, reducing to 4 days a week once probationary period is complete. This role is a perfect fit for an IT Helpdesk Analyst, IT Support Analyst looking for technical growth in ITIL and CompTIA.
What You’ll Do:
- Provide IT support to users via the IT Service Desk - mainly over the phone, but also sometimes in person.
- Handle and manage incoming calls and online requests and log within the Service Management tool (Halo).
- Through troubleshooting and fault diagnosis, triage and resolve user issues as a first call fix wherever possible; escalated to 2nd line support teams as appropriate and ensure customers are kept informed of progress.
- Provide on-site support in regions as required.
- Assist the IT Service Desk Lead in preparing IT Operations management information and reports.
- Conduct software license management activities associated with user requests.
- Ensure all assets are managed and tracked throughout the asset lifecycle.
Experience/Skills You’ll Need:
- Windows 10 and 11, MS Office 2016, 2019, O365.
- Experience working in a distributed / hybrid multi-office environment.
- IT Service tickets (incidents, requests, problems).
- End-user device installation, configuration and troubleshooting of Windows desktops, laptops and Android tablets.
- IT Security good practices.
- Software license management and tracking.
- Experience supporting end-user network connectivity (Broadband, 4G, Starlink).
Desirable:
- ITIL v4 Foundation.
- CompTIA A+ certification or equivalent recent certification.
SmartSourcing are a Disability Confident Employer and we promote, celebrate and value diversity, we are committed to promoting equality and inclusion for all.
IT Support Analyst - First Line Support Engineer. Job in Tilshead LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Join a dynamic and inclusive team as an IT Support Analyst in Tilshead, where you will benefit from a supportive work culture that values diversity and promotes employee growth through certifications like ITIL v.4 and CompTIA. With competitive salaries and the opportunity to work in a friendly environment, this role offers a perfect blend of professional development and work-life balance, making it an excellent choice for those seeking meaningful employment in the IT sector.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Analyst - First Line Support Engineer. Job in Tilshead LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work in support roles. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your troubleshooting skills. Be ready to demonstrate how you’d handle common IT issues, as practical examples can really impress the hiring team.
✨Tip Number 3
Don’t forget to showcase your soft skills! Being personable and approachable is key in IT support. Share stories that highlight your communication skills and ability to work well in a team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace IT Support Analyst - First Line Support Engineer. Job in Tilshead LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with Windows 10/11 and IT support. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant experience!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the IT Support Analyst role. Let us know what excites you about working with our friendly team and how you can contribute.
Show Off Your Troubleshooting Skills:In your application, give examples of how you've successfully resolved user issues in the past. We love seeing candidates who can demonstrate their problem-solving abilities, especially in a first-line support context.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Tech
Brush up on your knowledge of Windows 10/11 and MS Office. Be ready to discuss your experience with troubleshooting and configuring devices, as this will likely come up during the interview. Show them you’re not just familiar with the software but can also handle real-world issues.
✨Practice Your Communication Skills
Since you'll be providing support mainly over the phone, practice explaining technical concepts in simple terms. Role-play with a friend or family member to get comfortable with handling calls and managing user expectations. Clear communication is key!
✨Familiarise Yourself with ITIL and CompTIA
Even if you don’t have the certifications yet, showing that you understand ITIL v4 principles and CompTIA A+ content can set you apart. Read up on these frameworks and think about how they apply to the role. It shows initiative and a desire for growth.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, the tools they use, and opportunities for professional development. This not only shows your interest in the role but also helps you gauge if it’s the right fit for you.
