At a Glance
- Tasks: Provide first-line IT support to clients and troubleshoot tech issues.
- Company: Join a specialist IT company in a modern office in Peterborough.
- Benefits: Competitive pay, flexible shifts, full training, and career progression.
- Other info: Enjoy a dynamic team environment with opportunities for growth.
- Why this job: Kickstart your IT career with hands-on experience and ongoing support.
- Qualifications: Strong communication skills; customer service experience is a plus.
The predicted salary is between 27000 - 28000 £ per year.
Interaction Recruitment are proud to be partnered with a specialist IT company looking to expand their support team within their modern service office in Peterborough. We are currently seeking Service Desk Advisers to provide first-line IT support to external clients. This is an excellent opportunity for candidates with strong communication skills and a passion for customer service and technology. Full training will be provided, making this role suitable for both experienced support advisers and those looking to begin a career in IT support.
Location: Peterborough
Hours: 37.5 hours per week, between 7am - 7pm, with flexible shift rotation and occasional weekends
Pay Rate: £13.45 per hour
Contract: Temporary to Permanent
What’s on offer:
- Competitive hourly pay
- Overtime opportunities paid at time and a half
- Full training and ongoing support
- Weekly pay
- Career progression within a growing IT team
- Temp of the Month reward vouchers
Key Responsibilities:
- Delivering first-line IT support to external customers via phone and email
- Logging, tracking, and updating support tickets accurately
- Troubleshooting hardware, software, and network-related issues
- Escalating more complex technical issues where required
- Guiding customers through step-by-step solutions professionally and efficiently
- Maintaining accurate documentation and knowledge base records
- Supporting continuous improvement within the service desk team
- Providing excellent customer service and building strong client relationships
The Ideal Candidate:
- Strong communication and customer service skills
- Organised, reliable, and methodical in approach
- Previous call centre or customer support experience is beneficial
- IT support experience is advantageous but not essential
- Comfortable working in a fast-paced team environment
IT Support Advisor. Job in Peterborough LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Join a dynamic and supportive team at our modern service office in Peterborough, where we prioritise employee growth and development. As an IT Support Advisor, you'll benefit from comprehensive training, competitive pay, and flexible working hours, all while contributing to a culture that values customer service excellence and teamwork. With opportunities for career progression and rewards for outstanding performance, this is an ideal environment for both seasoned professionals and those starting their journey in IT support.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Advisor. Job in Peterborough LilyLifestyle Jobs
✨Tip Number 1
Get to know the company! Research LilyLifestyle and their values. When you understand what they stand for, you can tailor your conversations to show how you fit right in with their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about providing top-notch customer service, make sure you can explain technical issues clearly and confidently. Role-play with a friend or family member to get comfortable.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from your past experiences where you’ve successfully resolved issues. This will help you stand out during interviews and show that you’re the right fit for the IT support role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace IT Support Advisor. Job in Peterborough LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your communication skills and any customer service experience. We want to see how you can bring your unique flair to the IT support role, so don’t be shy about showcasing your strengths!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for technology and customer service. We love seeing candidates who are genuinely excited about the role, so let your enthusiasm show!
Showcase Relevant Experience:Even if you’re new to IT support, include any relevant experiences that demonstrate your problem-solving skills or ability to work in a fast-paced environment. We appreciate diverse backgrounds, so don’t hold back!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and get you one step closer to joining our fantastic team!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Tech Basics
Brush up on your IT knowledge, especially around common hardware and software issues. Even if you’re new to IT support, being familiar with basic troubleshooting steps can impress the interviewers and show your enthusiasm for the role.
✨Show Off Your Communication Skills
Since this role involves a lot of customer interaction, practice explaining technical concepts in simple terms. You might want to role-play with a friend or family member to get comfortable with this. Clear communication is key!
✨Prepare for Scenario Questions
Think about how you would handle specific situations, like a frustrated customer or a tricky technical problem. Prepare some examples from your past experiences or even hypothetical scenarios to demonstrate your problem-solving skills.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or what a typical day looks like. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
