At a Glance
- Tasks: Lead IT service operations and ensure top-notch support for staff and students.
- Company: Join a key player in the education sector with a focus on innovation.
- Benefits: Enjoy a competitive salary, generous holiday, pension, and life insurance.
- Other info: Remote role with travel opportunities and excellent career growth potential.
- Why this job: Make a real difference in education by enhancing IT services and support.
- Qualifications: Experience in IT management and strong leadership skills required.
The predicted salary is between 40000 - 40000 £ per year.
Our client based in the Education sector are looking for an IT Services Manager on a permanent basis. This is a senior operational role, responsible for ensuring consistent, high quality IT support for staff and students across multiple sites.
You will manage IT Cluster Leads, the central Service Desk and procurement activity, ensuring smooth business as usual delivery and continuous service improvement. You will also be working closely with the Head of IT and Infrastructure and you will translate strategy into effective operations while maintaining strong relationships with academy and regional leaders.
Role and Responsibilities:
- Leading company-wide IT service operations and BAU delivery
- Line managing Service Leads and the central Service Desk
- Owning incident, request, problem and change processes
- Managing IT procurement, assets and supplier relationships
- Acting as the key operational escalation point
- Driving service consistency, standards and continuous improvement
- Own the solution architecture, design and optimisation of operational IT systems including Service Desk tooling and device workflows
- Collaborate with Infrastructure, and Governance Leads to ensure alignment with strategic and compliance requirements
- Maintain architectural documentation, system maps and operational workflows
- Own and oversee day-to-day IT service operations across the business
- Ensure SLA performance, ticket responsiveness and customer satisfaction targets are met
- Manage resourcing and workload distribution across the business based on demand
- Lead operational incident, request, problem and change processes (aligned to ITIL)
IT Services Operations Manager. Job in Plymouth LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Join a forward-thinking organisation at the heart of the education sector in Plymouth, where you will play a pivotal role in enhancing IT services for staff and students. With a strong commitment to employee development, a supportive work culture, and generous benefits including 25 days holiday, a robust pension scheme, and life insurance, this is an excellent opportunity for those seeking meaningful and rewarding employment. Embrace the chance to lead operational excellence while enjoying the flexibility of remote work with occasional travel to client sites.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Services Operations Manager. Job in Plymouth LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to your connections in the education sector and let them know you're on the hunt for an IT Services Operations Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your ITIL knowledge and operational management skills. Be ready to discuss how you've driven service consistency and improvements in past roles. We want to see you shine!
✨Tip Number 3
Don’t forget to showcase your leadership experience! Highlight how you've managed teams and collaborated with other departments to achieve goals. This is key for a senior operational role like the one you're eyeing.
✨Tip Number 4
Apply through our website for the best chance at landing that dream job! We make it easy for you to submit your application and get noticed by employers looking for top talent in IT services.
We think you need these skills to ace IT Services Operations Manager. Job in Plymouth LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Services Operations Manager role. Highlight your experience in managing IT service operations and any relevant achievements that align with the job description.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your leadership skills and how you can drive service consistency and improvement.
Showcase Relevant Skills:Don’t forget to showcase your skills in incident management, procurement, and team leadership. These are key areas for this position, so make them stand out in your application.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your ITIL Inside Out
Since the role involves leading operational incident, request, problem, and change processes aligned to ITIL, make sure you brush up on your ITIL knowledge. Be ready to discuss how you've applied ITIL principles in past roles and how they can improve service delivery.
✨Showcase Your Leadership Skills
As you'll be managing Service Leads and the central Service Desk, it's crucial to demonstrate your leadership experience. Prepare examples of how you've successfully led teams, managed workloads, and driven continuous improvement in IT services.
✨Understand the Education Sector
Familiarise yourself with the specific challenges and needs of IT services in the education sector. Be prepared to discuss how you can ensure high-quality IT support for both staff and students, and how you would build strong relationships with academy and regional leaders.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and operational decision-making. Think about past incidents you've managed and how you approached them, focusing on outcomes and lessons learned to showcase your ability to drive service consistency.
