At a Glance
- Tasks: Provide friendly IT support and resolve tech queries for students and staff.
- Company: Join a dynamic higher education environment in London.
- Benefits: Competitive day rate, hybrid work model, and opportunities for skill development.
- Other info: Great chance to gain experience in a supportive team atmosphere.
- Why this job: Make a difference by helping others with their tech challenges every day.
- Qualifications: Customer service skills and a passion for technology are essential.
The predicted salary is between 30000 - 40000 £ per year.
Location: Uxbridge (Hybrid)
Duration: 3 Months Initially
Day Rate: 300
IR35: Outside
Role Overview
We are seeking a customer-focused IT Support Officer to provide high-quality, front-line IT support to users within a higher education environment. Acting as the first point of contact for IT queries, you will deliver technical assistance across various channels including in-person, phone, email, and chat. The role requires a proactive approach to problem-solving, a strong customer service ethic, and the ability to work collaboratively within a wider IT support team.
Key Responsibilities
- Provide friendly, professional, and customer-focused front-of-house IT support
- Assist users with device connectivity, printing, software access, and general IT enquiries
- Monitor, prioritise, and resolve support tickets within agreed service levels
- Deploy and support hardware and equipment in line with institutional standards
- Apply ITIL-aligned service management processes
- Investigate and escalate incidents, documenting key actions and outcomes
- Support user testing, pilot rollouts, and feedback gathering for new services
- Supervise and support junior team members during operational hours
- Maintain accurate documentation and update the internal knowledge base
- Deliver basic training and user guidance on supported systems and software
- Support university events such as exams, enrolment, and registration
- Ensure compliance with IT and Health & Safety policies, including risk assessments
- Participate in process improvement initiatives and service reviews
IT ServiceDesk Analyst. Job in London LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
As an IT ServiceDesk Analyst at our Uxbridge location, you will join a dynamic and supportive team dedicated to delivering exceptional IT support within a higher education environment. We pride ourselves on fostering a collaborative work culture that encourages professional growth and development, offering opportunities for training and advancement. With a focus on employee well-being and a commitment to innovation, we provide a rewarding workplace where your contributions truly make a difference.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land IT ServiceDesk Analyst. Job in London LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work in higher education. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on common IT support scenarios. Think about how you’d handle specific queries or issues that users might face. We want you to show off your problem-solving skills!
✨Tip Number 3
Don’t forget to showcase your customer service skills! In your conversations, highlight your experience in providing friendly and professional support. Remember, it’s all about making users feel valued and supported.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace IT ServiceDesk Analyst. Job in London LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the IT ServiceDesk Analyst role. Highlight any customer service experience and technical skills that show you can provide top-notch support.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're passionate about IT support and how your proactive problem-solving approach can benefit our team. Be sure to mention any relevant experiences that showcase your customer-focused mindset.
Showcase Your Communication Skills:Since you'll be the first point of contact for IT queries, it's crucial to demonstrate your communication skills in your application. Use clear and concise language, and make sure to convey your ability to assist users across various channels.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother application process. This way, we can easily track your application and get back to you quicker!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Tech Inside Out
Make sure you brush up on the technical skills mentioned in the job description. Familiarise yourself with common IT issues, especially those related to device connectivity and software access. Being able to discuss specific troubleshooting steps will show your expertise and confidence.
✨Show Off Your Customer Service Skills
Since this role is all about providing top-notch support, be ready to share examples of how you've handled customer queries in the past. Think of situations where you went above and beyond to help someone out, as this will highlight your proactive approach and strong customer service ethic.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that test your problem-solving abilities. Practice responding to hypothetical situations, like how you would handle a high volume of support tickets or a particularly challenging user issue. This will demonstrate your ability to think on your feet and prioritise effectively.
✨Familiarise Yourself with ITIL Practices
Since the role involves applying ITIL-aligned service management processes, it’s a good idea to have a basic understanding of ITIL principles. Be prepared to discuss how you would implement these practices in your work, as this shows you’re aligned with the company’s operational standards.
