At a Glance
- Tasks: Lead IT service operations and enhance digital workplace experiences across multiple sites.
- Company: Join a purpose-driven organisation in the scientific research sector.
- Benefits: Enjoy hybrid working, competitive salary, bonuses, and a collaborative culture.
- Other info: Be part of a dynamic team focused on continuous improvement and modern technologies.
- Why this job: Make a real-world impact while driving technology transformation and innovation.
- Qualifications: Experience in IT service operations and strong leadership skills required.
The predicted salary is between 70000 - 85000 £ per year.
Gleeson Recruitment Group are supporting an industry leading organisation within the scientific research sector in the search for an IT Service & Digital Workplace Lead to join their growing technology leadership function during a major period of transformation and investment. This is a rare opportunity to join a purpose driven organisation making a genuine real world impact.
As part of a newly evolving technology leadership team, the IT Service & Digital Workplace Lead will play a critical role in modernising IT service operations, improving digital employee experience, and helping shape the future technology landscape across the organisation. This role is ideal for someone who combines strong people leadership with a passion for service transformation, modern workplace technologies, and customer experience.
The Opportunity
Reporting directly to the CTO, you will lead and develop a multi-site IT Service Operations and Digital Workplace team, driving service maturity, continuous improvement, stakeholder engagement and adoption of modern workplace technologies. You will operate as both a strategic enabler and operational leader, helping to build a visible, customer-focused technology function that supports collaboration, productivity, and innovation across the wider organisation. This role will also play a key part in several major transformation initiatives, including:
- Modern workplace and EUC evolution
- Entra ID and cloud transformation
- Service maturity and automation initiatives
- Digital employee experience improvements
- Technology input into a major office relocation project
- Service optimisation and future scalability planning
Key Responsibilities
- Lead and develop the IT Service Operations and Digital Workplace function across multiple sites
- Drive service maturity, ITSM best practice, and continuous improvement initiatives
- Build trust and confidence in technology services across the business
- Manage and develop a team of technical support and application specialists
- Partner with senior stakeholders across Technology and the wider organisation
- Oversee end-user computing, workplace technology, service delivery, and supplier management
- Identify opportunities for automation, self-service, and AI-driven improvements
- Support the ongoing evolution of Microsoft 365 and cloud-based technologies
- Contribute to strategic technology planning and roadmap development
- Collaborate with leadership teams on transformation and business improvement initiatives
About You
We are looking for a confident and forward thinking technology leader who can operate effectively across both strategic and operational environments. You will likely bring experience within:
- Digital Workplace / End User Computing (EUC)
- IT Service Operations / Service Delivery
- ITSM and service maturity programmes
- Microsoft 365 environments
- Technology transformation and continuous improvement initiatives
You will also demonstrate:
- Strong people leadership and team development capability
- Excellent stakeholder management and communication skills
- The confidence to influence at leadership and board level
- A customer-focused and service-led mindset
- Experience improving IT processes, standards, and operational maturity
- A passion for innovation, modern technologies, and continuous improvement
Experience with technologies and environments such as:
- Microsoft 365
- Entra ID / Hybrid Identity
- Azure
- ITSM platforms (Freshdesk, ServiceNow or similar)
- Automation and modern workplace tooling
ITIL certification or equivalent service management experience would be advantageous.
What's On Offer
- Opportunity to work within a highly meaningful and purpose led environment
- Significant transformation and investment across Technology
- Highly visible leadership role with genuine influence
- Collaborative and mission driven culture
- Hybrid working environment
- Competitive salary, bonus, and benefits package
At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer.
IT Service Operations & Digital Workplace Lead. Job in London LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Join an industry-leading organisation in the scientific research sector that is dedicated to making a real-world impact. As the IT Service Operations & Digital Workplace Lead, you will thrive in a collaborative and mission-driven culture, with significant opportunities for personal and professional growth during a transformative period. Enjoy a hybrid working environment, competitive salary, and a comprehensive benefits package while leading a team that is focused on innovation and enhancing the digital employee experience.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Operations & Digital Workplace Lead. Job in London LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Show them you’re not just another candidate; you’re genuinely interested in their mission and how you can contribute.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills in IT service operations and digital workplace technologies can help them achieve their goals. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step.
We think you need these skills to ace IT Service Operations & Digital Workplace Lead. Job in London LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the job description. Highlight your experience in IT service operations and digital workplace technologies, and don’t forget to showcase your leadership skills. We want to see how you can make a real impact!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your background aligns with our mission. Be genuine and let your personality come through – we love to see that!
Showcase Relevant Experience:When filling out your application, focus on your achievements in service transformation and continuous improvement. We’re looking for someone who can drive change, so share specific examples of how you've done this in the past.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining our team at StudySmarter!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Stuff
Make sure you’re well-versed in the latest trends and technologies related to IT service operations and digital workplaces. Brush up on Microsoft 365, Entra ID, and any relevant ITSM platforms. Being able to discuss these topics confidently will show that you're not just a leader but also a knowledgeable techie.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about specific situations where you drove service maturity or improved customer experience. This role is all about people leadership, so demonstrating your ability to inspire and develop a team will be key.
✨Engage with Stakeholders
Since this position involves partnering with senior stakeholders, practice how you would communicate your ideas and influence decisions at a leadership level. Be ready to discuss how you’ve built trust and confidence in technology services in previous roles.
✨Emphasise Continuous Improvement
Be prepared to talk about your passion for innovation and how you've implemented continuous improvement initiatives in your past roles. Highlight any experience with automation or AI-driven improvements, as these are crucial for modernising IT service operations.
